Farnham Road Practice

Terrible customer service that ignores complaints

Absolutely terrible, nobody pays any attention at all

Compassionate doctor meets unhelpful front desk staff

My consultation with the general practitioner was thoroughly enjoyable, as they demonstrated professionalism, compassion, and genuine care. In contrast, the receptionist's attitude was considerably less favorable, characterized by discourtesy and a lack of empathy. It is crucial for front office personnel to undergo comprehensive customer service training that emphasizes treating patients with dignity and respect. The quality of healthcare interactions extends beyond medical expertise, and creating a welcoming environment is essential. A more considerate approach from all staff members would undoubtedly enhance the overall patient experience and contribute to a more positive healthcare setting.

Fast and friendly medical care that works

Exceptional customer care, incredibly swift and streamlined experience from initial consultation through diagnosis and specialist referral

Exceptional service from lavern and caring team

Lavern has been truly exceptional! Her compassionate nature and outstanding interpersonal abilities are remarkable. A special thanks also goes to Eileen.

Amazing service with a friendly professional

I'm thoroughly satisfied with the assistance provided. Devinder was incredibly supportive and went above and beyond to help me.

Persistent pain misdiagnosed by unhelpful doctors

For over twelve months, my daughter has been experiencing persistent abdominal discomfort, with her general practitioner repeatedly dismissing it as mere constipation. Now that we've discovered it's something more serious, I've been seeking answers, yet after more than a month, I'm still waiting for a response. Despite sending over five reminder emails, I remain without any communication. As a non-medical expert, I initially trusted the GP's assessment that it was constipation. However, now that I'm questioning the basis of their diagnosis, I continue to be met with silence. Eventually, after six weeks, I received a reply where they cleverly deflected responsibility by pointing fingers at other departments.

Compassionate and thorough healthcare from a true professional

I had an appointment with Ms Watkins, a Physicians associate, who was exceptional in her approach. She attentively heard every concern I raised and meticulously documented my entire medical background, ensuring I would be directed to the most appropriate care pathway. As a healthcare professional working in a GP practice myself, I was thoroughly impressed and could find absolutely no shortcomings in her service, clinical expertise, or compassionate demeanor. My sincere thanks go to Ms Watkins for delivering such outstanding patient care. Blessings to her.

Frustrating ai system ruins healthcare experience

I've exhausted all hope of getting personalized medical assistance because their healthcare now relies entirely on an AI interface. When I attempt to contact the medical practice, they simply redirect me to this automated system, claiming they can only provide guidance on using it. It seems they'd rather have an impersonal digital platform handle patient interactions instead of hiring competent staff who could actually address my concerns. The system is completely unreliable - it keeps crashing, and I've been desperately trying to secure a doctor's appointment for more than seven days now. Their approach is fundamentally flawed: replacing human medical professionals with a malfunctioning digital tool that does nothing to resolve my health issues. Essentially, they've offered me absolutely no meaningful support.

Friendly service that exceeded my expectations

Extremely useful

Terrible customer service at medical clinic

Yasmin, I believe, provided a discourteous welcome at the front desk. She appeared to be a woman in her mid-fifties. It seems the staff fails to recognize that the National Health Service is funded by taxpayer contributions.

Terrible service and unprofessional receptionist attitude

During my recent visit for my infant's medical consultation, the front desk staff displayed an incredibly unprofessional attitude. Her demeanor was disrespectful, and she interacted with patients as though we were beneath her, treating us with complete disregard and contempt.

Excellent service with a smile

Extremely supportive and welcoming

Terrible service and impossible to book appointments

This surgery is terribly managed, and if I had any alternative, I'd definitely choose it. Unfortunately, my lack of transportation means this is my only option. Getting through to them by phone is nearly impossible, and even when you do, all appointment slots are already taken. I attempted their new online booking system today, which is equally frustrating. I wasted considerable time completing the extensive online questionnaire, only to be left waiting for the surgery to review my request, rather than being offered a specific appointment time. Since I can't keep my phone active during work hours, I missed both the initial message and the subsequent callback. I'll now have to waste an entire hour trying to contact them by phone tomorrow.

Rude receptionist ruined my entire medical experience

Incompetent front desk staff, particularly the Asian woman with spectacles. Her communication skills with patients are severely lacking. The management should consider employing personnel with basic interpersonal skills and professionalism.

Laverne shines bright despite receptionist's disappointing attitude

I was on the verge of awarding a perfect rating thanks to Laverne, the nurse, whose extraordinary kindness and empathy truly stood out. She was nothing short of phenomenal! However, the receptionist's demeanor significantly detracted from my overall experience. Around 9:45 this morning, her response to my straightforward inquiry was shockingly discourteous and dismissive. Patients visiting a medical practice are likely already experiencing heightened anxiety, and her unprofessional communication is absolutely unacceptable.

Horrible service and unprofessional staff attitude

The front desk staff was incredibly discourteous. She informed me that they're swamped and won't be scheduling any appointments from December 23rd onward. Absolutely ridiculous...

Confusing check-in process mars otherwise perfect stay

My overall experience was excellent. I would have awarded a perfect rating, but the self check-in process had a minor flaw. The system didn't clearly indicate where guests should wait after checking in, which led to some confusion. I initially waited downstairs, only to realize I needed to be upstairs. If the self check-in could provide clearer instructions about the waiting area, it would be a flawless process.

Exceptional care from dr basra and team

I had been experiencing frequent headaches and consulted with Dr Basra multiple times. He recommended I track my blood pressure for a week and subsequently prescribed Amlopodine, planning to follow up on my progress. When I was feeling unwell, a Clinical Pharmacist reached out and suggested incorporating Ramapril into my treatment. I continued monitoring my blood pressure readings consistently, and Dr Basra advised transitioning to Ramapril alone and gradually increasing the dosage. Today, Dr Basra called me and expressed satisfaction with my readings, confirming I should continue with Ramapril. I must emphasize that everyone involved in my care went above and beyond to support me, demonstrating exceptional kindness and empathy. The level of assistance I received was truly outstanding, and I'm optimistic about my health moving forward.

Compassionate doctors make healing a comfortable journey

The medical professionals I encounter are consistently friendly and welcoming. They always ensure patients feel at ease and never cause any unnecessary stress. These physicians are truly exceptional. My sole request is for them to introduce online consultations, as I'm currently unable to access such a service.

Compassionate doctor who truly listens and cares

I had a consultation with Dr. Hinna Ahmed, and I'm truly impressed by her expertise and compassionate approach to addressing my back pain. She listened attentively, demonstrated profound medical understanding, and made me feel genuinely cared for without rushing through our discussion. My sincere appreciation goes out to her.