Farnham Road Practice

Understaffed and overwhelmed at farnham road surgery

Waited an excruciating 20 minutes just to speak with someone at Reception. The lone staff member, Sindy, repeatedly expressed regret about the mounting queue. When I finally reached the front, she apologized again, visibly distressed and on the verge of breaking down. Despite not being scheduled for a break, her lunch had been interrupted, forcing her back to the reception desk. This scenario was completely unacceptable for both myself and Sindy, who was clearly giving her all. Farnham Road Surgery needs to address this staffing issue immediately, or risk losing dedicated employees like her.

Compassionate dentist makes tooth extraction a breeze

My mother recently underwent a tooth removal procedure with Dr. Ommar Alamin, and the entire visit was incredibly seamless. The physician was exceptionally compassionate and thoroughly walked her through each step of the extraction process. During the procedure, my mom experienced absolutely no discomfort, and afterward, the doctor meticulously reviewed all recovery guidelines. She was so impressed with Dr. Alamin that she couldn't stop expressing her gratitude and appreciation throughout our return journey.

Terrible healthcare practice failing patients with arthritis

I am battling knee osteoarthritis and have been taking medication for more than a year. My daily life has become completely disrupted because walking is impossible and the knee pain is unbearable. I've consulted numerous doctors, but none have provided proper guidance or direction. Even obtaining a simple physiotherapist referral has been an incredibly challenging process. Currently, I'm struggling to get a hospital referral, but the medical practice is deliberately avoiding this responsibility. They consistently provide meaningless excuses. During my most recent appointment, the doctor promised to complete the referral form, but ultimately did nothing. This practice appears more concerned with cutting costs for their employers than addressing patient health concerns. I strongly recommend that people avoid this medical practice and instead seek medical attention directly at a hospital for their healthcare needs.

Terrible first impression from unhelpful front desk staff

My initial visit to this clinic was disappointing due to the receptionist's unprofessional demeanor. Her communication style was abrasive and unwelcoming. While I recognize that her role can be demanding and potentially overwhelming, it's crucial that staff receive proper guidance on interpersonal skills and customer interaction. The practice should invest in training to ensure their front desk personnel communicate with patients respectfully and courteously.

Compassionate doctor who truly listens and helps

I reached out to the clinic this morning near midday and successfully secured a phone consultation with Dr. Tawana later that same day. When I described my health concerns, I was genuinely surprised to feel truly heard. Instead of immediately reaching for a prescription pad, the doctor took the time to walk me through a comprehensive approach to improving my condition.

Compassionate pediatrician provides exceptional care for child

Dr. Jas Chana demonstrated exceptional compassion and attentiveness towards my daughter, and I am truly grateful for his care.

Quick service and compassionate care at clinic

I was pleasantly amazed that I could secure a doctor's appointment on the very day I made the call. Kudos to the helpful receptionist who facilitated my visit. Special thanks to Dr. Chana, who is truly a wonderful physician.

Compassionate service that truly listens

Supportive and empathetic

Compassionate service saved my day today

Cindy's warmth and compassion shone through as always, and though she might not have realized it, her supportive and friendly demeanor was exactly what I needed during a challenging time. Her kindness lifted my spirits, reminding me that sometimes a gentle, understanding interaction can make all the difference in turning a difficult day around. I'm truly grateful.

Terrible doctor service leaves patient in distress

Unable to access medical care, leaving patients in distress and misery, utterly dissatisfied. Yesterday, I was advised to discontinue my medication and schedule a follow-up in a fortnight—what absolute nonsense.

Flu jab frustration: Appointment woes worsen

Over the past several flu seasons, I've consistently managed to secure timely appointments for my influenza vaccination. However, this year has been a stark contrast. Upon inquiring, I was informed that no slots are available until November, which is far from ideal. It's disheartening to see such a decline in their service quality. This regression in their appointment system is truly disappointing and reflects poorly on their overall management.

A delightful journey through enchanting moments

I had an absolutely delightful time. The experience was nothing short of enchanting, leaving me with a warm glow of satisfaction. Every aspect exceeded my expectations, creating memories I'll cherish for quite some time. It's rare to encounter something so thoroughly enjoyable, and I found myself completely enamored throughout. I wholeheartedly recommend this to anyone seeking a truly special and uplifting experience.

Terrible service and unhelpful medical staff nightmare

The staff here are incredibly unprofessional! I'm utterly let down by their service. Whenever you attempt to contact the surgery, they consistently claim no routine appointments are open, and beyond that, they appear completely disinterested and rushed. The behavior of some of their receptionists is absolutely unacceptable.

Disappointing encounter with unhelpful Dr. Eze

I recently had an appointment with Dr. Eze, and I must say, the experience left much to be desired. It felt as though my presence was an inconvenience, with the doctor appearing rather impatient to conclude our consultation. Instead of addressing my concerns, he hastily directed me to visit the emergency department, suggesting they would handle everything necessary. This advice struck me as quite inappropriate coming from a general practitioner. One would expect a GP to offer more personalized care and guidance, rather than simply redirecting patients elsewhere. The encounter was far from the supportive and attentive medical care I had anticipated.

Caring physio's expertise transforms patient's life

I recently had another appointment with my physiotherapist, and I must say, she's truly exceptional. During my initial visit, she prescribed a set of exercises for me to perform consistently, and the results have been remarkable. This physiotherapist exudes compassion and genuine care, coupled with an outstanding demeanor. Her expertise in her field is evident, and she demonstrates a profound understanding of patient care. I'm incredibly grateful for everything she has done to help me on my recovery journey.

Rude receptionist ignores urgent medication query

The front desk staff's treatment of my mother was utterly appalling. She had made countless attempts to reach them by phone over the course of nearly a week, all to no avail, regarding her medication concerns. Upon finally visiting in person, she was met with shocking disrespect. The receptionist's behavior was nothing short of disgraceful, offering no assistance whatsoever. My mother left the premises visibly distraught and distressed, her asthma symptoms beginning to worsen due to the upsetting encounter. The entire experience was deeply troubling and left me feeling completely outraged at the lack of professionalism and basic human decency displayed.

Improved service at Farnham Road Practice

I had a fantastic experience at Farnham Road Practice today. Despite being 17th in line, I was seen remarkably quickly. It's clear that significant improvements have been made to their service. The efficiency and care I received were truly commendable. I'm genuinely grateful for the noticeable enhancements in their operations. Kudos to the practice for elevating their standards and providing such exceptional care. Their efforts to streamline the process and reduce wait times have not gone unnoticed, and I sincerely appreciate the positive changes they've implemented.

Frustrating wait times at inefficient clinic

This health center leaves much to be desired. I've been struggling with leg pain, yet I'm forced to endure a 10-day wait just for a phone consultation. Apparently, they believe they can diagnose and treat ailments through telepathy now. Perhaps it would be more beneficial for everyone if they simply shut their doors permanently. It's clear that patient care isn't a priority here - we're merely numbers to be processed. "Next, please!" seems to be their motto, as they hurry us through like cattle. The impersonal nature of their service is truly disheartening.

Mixed experiences: Great doctors, difficult access

The medical professionals at this practice demonstrate commendable skill and attentiveness, genuinely addressing patients' concerns and striving to meet their needs. However, the journey to secure an appointment is fraught with frustration, regardless of the urgency. The stark contrast in reception staff quality is notable; while some exhibit exceptional helpfulness, others display a disconcerting lack of courtesy and professionalism. These less accommodating individuals seem ill-equipped to provide meaningful assistance to patients seeking care. Their tendency to regurgitate unhelpful, circular information only exacerbates the challenges faced by those in need of medical attention. The disparity between the quality of care provided by the doctors and the obstacles presented by certain reception staff creates a jarring experience for patients navigating this healthcare facility.

Rude receptionist ruins patient experience

I recently visited for an appointment and experienced a frustrating situation. After waiting for an extended period, I approached the reception to inquire about my status. Unfortunately, the interaction with the receptionist was far from pleasant. Despite my attempts to explain that I had indeed checked in, which could have been verified through security footage, the receptionist dismissed my claims without listening. The manner in which I was addressed felt disrespectful and demeaning, as if I were beneath her. This encounter highlighted a significant need for improved customer service training at Farnham Road Surgery. As taxpayers who contribute substantially to the system, we deserve to be treated with respect and dignity. The lack of basic etiquette and communication skills displayed by the staff member was deeply disappointing. Given this unsatisfactory experience, I'm seriously considering transferring to a different medical practice, even if it means traveling further. I would caution others to carefully consider their options before registering with this surgery. It's regrettable that what should be a place of care and support has left me feeling so disheartened. The management at Farnham Road Surgery must address these issues to ensure better patient experiences in the future.