Farrow Medical Centre

Dismissive response to medication side effects concern

I have type 2 diabetes and was dispensed a different brand of medication which caused me adverse effects. I contacted the surgery to request an alternative prescription so I could obtain the original brand instead. However, when I spoke with the clinician, they advised me that I need salt and suggested I could purchase it from supermarkets. They did not explain the reasoning behind this recommendation, and I was confused about why this would be relevant to my condition.

Reception staff unhelpful and phone waits lengthy

Switched to this practice from my previous one and have been quite let down by the experience. The reception team came across as curt and unhelpful, with lengthy hold times when calling, and there were concerns about a reluctance to arrange a blood test for my daughter. At 16, she was simply advised to increase physical activity for persistent joint stiffness that has been ongoing for several years. Additionally, a phone consultation was scheduled at a time that didn't suit us despite clearly communicating her availability after 4pm. The lack of readily accessible consent documentation for young patients was also frustrating. Overall, a disappointing experience with the practice.

Painful blood test from inexperienced staff member

Attended for a blood test with a staff member who appeared to be new to the role. The procedure was not performed smoothly, and the needle insertion was uncomfortable. This caused me distress and affected my mood for the remainder of the day.

Reception staff attitude has become less helpful

The reception staff used to be particularly pleasant and courteous with patients. The current team seems less friendly and appears to lack the same communication skills. I needed a prescription item that was already set up for regular refills to be increased in quantity due to the small bottle size. When I called to request this, the receptionist informed me that this couldn't be handled over the phone and that I would need to visit the centre in person. Given my long-standing relationship with the practice and my circumstances, I had previously found it convenient to handle such requests by telephone, and the previous staff would typically process these promptly. The current approach requires an in-person visit for any request, which seems unnecessary given that telephone lines exist for communication purposes. This was a straightforward request for an adjustment to an existing repeat prescription, not something that would require significant effort. The practice appears to have declined in quality due to changes in reception services. I believe the practice would benefit from recruiting reception staff who are properly trained and competent in their roles.

Long-serving practice with caring staff support

I have been a patient at this practice for many years and have always appreciated the clinical team. I attended for a blood test today and learned that one of the doctors I valued has moved on. I was disappointed to hear this news, as they provided excellent care to my family over the time they were here. I wish them well in their future endeavours and am grateful for the quality of service they offered.

Reception staff could be friendlier

The reception team could be more welcoming, however the clinical staff provide excellent care.

Couldn't get through on the phone

Unsatisfactory experience

Reception staff could be more polite

Like others have mentioned, the reception team could benefit from improved courtesy and professionalism. Additionally, there have been recurring issues with prescription accuracy that have required multiple return visits to the pharmacy to resolve. These matters would benefit from attention and improvement.

Reception staff dismissed me without listening

Upon providing a non-English surname, I was denied an appointment, which I found deeply disappointing. The reception staff member was discourteous in their manner.

Helpful reception staff made booking easy

Outstanding care with supportive and knowledgeable healthcare professionals throughout my visit.

Caring approach to treating the whole person

Genuinely compassionate medical professionals who make a sincere effort to support you and consider your overall wellbeing.

Friendly reception made me feel welcome

Quite pleasant and welcoming.

Reception gave us the runaround booking a test

Attempted to arrange a test for my elderly parent, but found the reception team and staff handling the request unhelpful and frustrating. One staff member mentioned the practice has a large patient list, which while understandable, didn't address my specific concerns. The overall handling of this matter was disappointing and has left me with reservations about engaging with the practice's services going forward.

Friendly practice with easy parking access

Spacious parking area, welcoming atmosphere, well-maintained facilities.... consistently able to see a healthcare professional.

Dismissed without proper consultation or care

I attended my appointment but was not seen by the clinician. Following my previous prescription for mental health medication, I was asked to leave the practice premises.

Straightforward appointment booking and friendly reception

It's satisfactory, comparable to other experiences.

Friendly reception made me feel welcome

The team demonstrated a welcoming and approachable manner throughout my visit.

Helpful doctors and efficient pharmacy service

Excellent medical professionals and pharmacy staff