Fell Tower Medical Centre
Poor! (43 reviews)
Poor! (43 reviews)
Feedback reveals a stark contrast between clinical care and administrative operations. Medical professionals, including doctors and nursing staff, consistently receive praise for their professional expertise, compassionate approach, and thorough explanations. Same-day appointment availability is highlighted as a strength when patients contact the practice early in the morning, and the reception team is occasionally noted for courtesy and helpfulness.
However, significant operational challenges dominate the feedback. Telephone access presents a major barrier, with patients reporting prolonged hold times, unresponsive phone lines, and difficulty reaching staff. Appointment booking is frequently problematic, with issues including registration errors, limited advance booking options, and a system requiring same-day calls or early morning visits. Reception staff communication and responsiveness are inconsistent, ranging from welcoming to dismissive, with some patients experiencing repeated booking failures.
Additional concerns include disorganised processes affecting the waiting experience, accessibility barriers for patients with mobility needs, and unclear communication systems within the practice environment. While some patients report seamless experiences and long-standing satisfaction with continuity of care, the volume of feedback regarding booking access and telephone responsiveness suggests these remain persistent operational challenges requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a stark contrast between clinical care and administrative operations. Medical professionals, including doctors and nursing staff, consistently receive praise for their professional expertise, compassionate approach, and thorough explanations. Same-day appointment availability is highlighted as a strength when patients contact the practice early in the morning, and the reception team is occasionally noted for courtesy and helpfulness.
However, significant operational challenges dominate the feedback. Telephone access presents a major barrier, with patients reporting prolonged hold times, unresponsive phone lines, and difficulty reaching staff. Appointment booking is frequently problematic, with issues including registration errors, limited advance booking options, and a system requiring same-day calls or early morning visits. Reception staff communication and responsiveness are inconsistent, ranging from welcoming to dismissive, with some patients experiencing repeated booking failures.
Additional concerns include disorganised processes affecting the waiting experience, accessibility barriers for patients with mobility needs, and unclear communication systems within the practice environment. While some patients report seamless experiences and long-standing satisfaction with continuity of care, the volume of feedback regarding booking access and telephone responsiveness suggests these remain persistent operational challenges requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tommy J.
7 years ago
Bad!
Terrible service and unprofessional front desk staff
I scheduled an appointment but ended up sitting in the waiting area for 25 minutes, only to be informed by the front desk staff that my booking wasn't actually registered. This is the second time such an error has occurred, highlighting the receptionists' incompetence. When I attempted to reschedule, I was met with an abrupt and unhelpful response, leaving me no closer to getting the service I needed. The receptionists demonstrate a complete lack of professionalism and basic interpersonal communication skills.
Laura W.
8 years ago
Excellent!
Quick and convenient medical care always
I'm consistently able to secure a same-day appointment when I call early in the morning. The reception team is welcoming and supportive, providing alternative options if I contact them later in the day. The waiting area never feels overcrowded. All the doctors are extremely pleasant. The practice nurses deliver personalized and warm care that seems more characteristic of a much smaller, tight-knit healthcare setting.
Daniel B.
9 years ago
Excellent!
Surprisingly smooth medical experience
A delightful medical procedure that went exceptionally well. The entire experience was smooth, professional, and exceeded my expectations. From the initial consultation to the post-operative care, everything was handled with precision and compassion. I couldn't be more satisfied with the outcome and the incredible team that supported me throughout the process.