The Ferryhill Medical Practice

Gp doesn't understand how referral system works

I've been 'seeing' a GP (In the loosest sense because face to face appointments are hard to come by) for some months. After much research I asked to be referred for an assessment. The GP told me that the service I was already under can refer me on. Ispoke to them today...they haven't done this for over a year. So that is more time wasted, and I now have to go back to them to tell them how to do their own job. It doesn't inspire confidence that a GP seems completely clueless about how to refer into the services in their area.

Reception staff unhelpful when registering as new patient

I attended the surgery seeking to register as a new patient following a recent relocation to the area. I explained that I required urgent medical attention for blood tests related to a health concern. However, I felt the response I received was dismissive, as I was simply directed to contact my previous medical provider, which was located a considerable distance away. Given my circumstances and the time-sensitive nature of my needs, I found this guidance unhelpful and the manner in which it was delivered left me feeling frustrated.

Efficient booking system and quick appointments

Straightforward and well-organised.

Reception staff interrupted and unhelpful

Wouldn't recommend this practice. If you ever encounter certain receptionists, I'd suggest hanging up as they interrupt constantly and seem to overstep their role. They come across as unhelpful. As for the clinical staff, they leave you waiting extended periods without medication and prefer to communicate via text rather than providing timely responses.

Friendly reception made me feel welcome

It's a wonderful facility to visit for medical care.

Better service when you travel further

The quality of care appears to be improving, particularly if you have the ability to visit alternative practice locations.

Appointment system keeps sending me elsewhere

It appears there may be confusion regarding appointment procedures. When contacting for an appointment, I am frequently directed to alternative locations that are considerably distant from my registered practice, which is inconvenient.

Pharmacist never called back about medication issue

Still waiting for a call from the pharmacy regarding a medication issue that was reported several days ago. The receptionist was contacted early in the morning, but no follow-up communication has been received despite the passage of time.

Unhelpful staff kept redirecting to other surgeries

This has been the most disappointing medical experience I have encountered. Every time I call to book an appointment, I am redirected to a different location outside my area because they claim to be unable to manage my health concerns. The level of support has been remarkably unhelpful, and I have never experienced a practice quite like this one. If you do not agree with their recommended approach, they appear to make the process difficult for you. Despite receiving clear guidance from hospital specialists, they seem unwilling to follow this advice, particularly regarding my ongoing medication management. I am actively seeking to transfer my care elsewhere. I would strongly advise others to consider alternative practices rather than registering here.

Good service and felt properly listened to

I have consistently received excellent care and support.

Smooth booking and friendly service from start to finish

Cannot ask for a better service, still a top service from beginning to end and thank you all.

Convenient location with easy parking nearby

Pleasant healthcare facility situated in the village area. Convenient parking available nearby in the town centre and positioned adjacent to a pharmacy for easy prescription access.

Refused basic wound care without explanation

Being informed that an appointment to have a procedure removed wasn't available at this location and being directed elsewhere was frustrating. The lack of further guidance on next steps felt unhelpful. The overall experience left me feeling disappointed with the service provided.

Nurse sorted it quickly when doctors couldn't

I typically wouldn't rate the clinical staff, but I recently called to arrange an appointment for my child. An appointment with the nursing team was available within an hour and a half of my call. The nursing staff member was extremely supportive and helpful. I feel the medical practitioners could benefit from observing the approach and professionalism demonstrated by the nursing team.

Couldn't get an appointment for months

I have been attempting to secure an appointment for an extended period, but feel that my requests have been dismissed and I have not received straightforward responses.

Helpful doctor made me feel heard

There is one particularly excellent healthcare professional at this practice.

Staff made me feel welcome and valued

The team members are very pleasant.

Reception staff were dismissive and unhelpful

The practice does not seem to prioritise patient care, and the reception team comes across as dismissive and unapproachable.

Reception staff wouldn't help when needed

Don't bother! The practice showed no willingness to provide assistance when help was needed.

Prescribed medication without investigating the problem

I have been experiencing discomfort for an extended period. The practice has primarily offered pharmaceutical solutions without exploring other options. They have now indicated that further pain management interventions are not available. As a result, I intend to escalate my concerns through the appropriate formal channels regarding the level of care and support provided. If you are seeking comprehensive medical attention, you may wish to consider alternative healthcare providers.