Fieldhouse Medical Group

Prompt appointment for ear problem sorted

The clinical team were excellent and saw me promptly, providing effective treatment for my ear discomfort. I would appreciate it if this service remained available through the NHS rather than becoming a private service. Thank you.

Reception staff weren't particularly helpful

Not somewhere I would particularly recommend.

Couldn't get through on the phone

Is a medical practice.

Friendly reception staff made the visit pleasant

A satisfactory medical practice.

Dismissed without proper examination or investigation

Extremely disappointed with my experience. I felt that my concerns were not properly addressed during consultations, and I was given minimal explanations for the clinical decisions made. The treatment suggested did not provide relief for my symptoms. When I sought a second opinion, I found the approach similarly unsatisfactory, with what felt like insufficient examination and investigation into the underlying cause of my discomfort.

Always helpful staff who fit you in quickly

This is an excellent medical practice. I have been a patient for many years since childhood, and they consistently find time to accommodate appointments. The team members are invariably helpful and approachable.

Phone queue frustration and appointment barriers

I'm becoming increasingly frustrated with this practice. I've spent considerable time waiting on hold, and when my call is answered, it gets disconnected. The appointment system requires a doctor to call me first, which means waiting throughout the day for that callback to come through.

Struggling to book appointments through phone queue

It is very difficult to secure an appointment at this practice. When attempting to book in the morning, all available slots tend to be fully booked by the time contact is made. The process of trying to arrange an appointment has been ongoing for several weeks without success.

Practice outsourcing prescriptions to the pharmacy

The practice appears to be relying heavily on pharmacy services for matters that might traditionally be handled in-clinic.

Reception staff went above and beyond with kindness

I attended for a pre-operative assessment today and the healthcare professional who saw me was absolutely wonderful. Given my mental health considerations, she made considerable effort to ensure I felt comfortable and at ease. I wish more people demonstrated such compassion. Afterwards, I visited the café having not eaten all day. When I asked if I could split my payment between card and cash as I didn't have quite enough in either form, they were happy to accommodate this. A few minutes later, they returned and gave me the money back for my food item. Their kindness was genuinely moving and brought me to tears. The entire team demonstrated such generosity of spirit. I cannot praise them highly enough for creating such a positive experience. The staff members who performed my blood work and ECG were equally lovely and professional.

Impossible to get through on the phone

Absolutely unhelpful - the practice appears understaffed and when you finally manage to get through by telephone, appointments seem difficult to obtain.

Impossible to book appointments by phone

It is difficult to secure an appointment at this practice. Despite the stated opening time, the phone line remains on the automated message well past the hour. When contact is finally made with staff, available slots are consistently unavailable, even in cases where a clinician has arranged one in advance. The limited availability of certain practitioners further compounds the challenge.

Staff were helpful and understanding over many years

Excellent team with no issues to report. The clinical staff are very competent and demonstrate good understanding. I have been a patient at this practice for over 20 years.

Receptionist made the prescription process easier

I called today and was assisted by a pleasant receptionist who appeared to be relatively new to the role. She was very helpful in explaining the situation regarding my prescription and kindly arranged for it to be reordered. This represents a significant improvement compared to the service I've experienced previously. I hope this feedback reaches her, as she is clearly a valuable member of the team.

Phone queue made getting through difficult

I called the surgery multiple times this morning after being discharged from hospital on Wednesday. I needed to request a sick note extension and arrange an asthma check-up. I was informed that a clinician would call me back today. When I rang again at 3pm as I hadn't received a call, I was told my callback wasn't being prioritised and that I would hear from someone later. It's now 5:52pm and I still haven't received the call despite the practice being open until 6:30pm. I found this level of service disappointing and am considering registering elsewhere. I would recommend looking at alternative practices rather than choosing this one.

Reception couldn't handle basic appointment requests

The service provided fell short of expectations, with even basic tasks not being completed satisfactorily.

Reception didn't acknowledge previous complaint

The care I received fell short of expectations. I felt my condition was not properly identified initially. Being referred between different services without clear coordination was frustrating and unhelpful. Additionally, when I contacted the practice regarding a concern I had previously raised and discussed with the patient advocacy service, there seemed to be a lack of awareness about my earlier communication, which meant I had to repeat myself unnecessarily.

Quick appointment, minimal waiting time

A brief and efficient visit that was exactly what was needed.

Caring staff who really listened

Excellent and compassionate care

Impossible to get through on the phone

I have attempted to contact the practice at their stated opening time, as this is the only slot available before my work commitments begin. However, I consistently find the phone line to be engaged, which makes it difficult to reach them during this period.