Filey Surgery
Poor! (26 reviews)
Poor! (26 reviews)
Feedback reflects a divided experience at this practice, with notable strengths in clinical care delivery and courteous staff conduct, particularly during acute appointments and vaccinations. When patients successfully access appointments, clinical staff demonstrate professional competence and provide clear communication about procedures. Reception teams are frequently described as friendly and welcoming, and the practice offers accessible appointment options including telephone consultations and in-person visits.
However, significant barriers to accessing care dominate recent feedback. Appointment availability remains severely constrained, with patients reporting lengthy waits on triage systems and difficulty securing timely slots for urgent health concerns. The online booking system and callback procedures are described as inefficient and burdensome, requiring patients to resubmit forms and navigate complex processes. Reception experience is inconsistent, with some patients encountering dismissive attitudes and limited willingness to assist with alternative solutions, particularly affecting vulnerable patients with mobility or transport difficulties.
Additional concerns include gaps in pre-appointment communication about procedural requirements, delayed responses to medication reviews and treatment requests, and environmental conditions requiring improvement. Patients express frustration that appointment access barriers may prevent timely intervention for health issues and question whether the practice prioritises patient-centred care alongside operational efficiency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a divided experience at this practice, with notable strengths in clinical care delivery and courteous staff conduct, particularly during acute appointments and vaccinations. When patients successfully access appointments, clinical staff demonstrate professional competence and provide clear communication about procedures. Reception teams are frequently described as friendly and welcoming, and the practice offers accessible appointment options including telephone consultations and in-person visits.
However, significant barriers to accessing care dominate recent feedback. Appointment availability remains severely constrained, with patients reporting lengthy waits on triage systems and difficulty securing timely slots for urgent health concerns. The online booking system and callback procedures are described as inefficient and burdensome, requiring patients to resubmit forms and navigate complex processes. Reception experience is inconsistent, with some patients encountering dismissive attitudes and limited willingness to assist with alternative solutions, particularly affecting vulnerable patients with mobility or transport difficulties.
Additional concerns include gaps in pre-appointment communication about procedural requirements, delayed responses to medication reviews and treatment requests, and environmental conditions requiring improvement. Patients express frustration that appointment access barriers may prevent timely intervention for health issues and question whether the practice prioritises patient-centred care alongside operational efficiency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Sally L.
3 years ago
Excellent!
Friendly reception made me feel welcome
Outstanding medical practice with welcoming and supportive staff- much appreciated
Pr2 P.
4 years ago
Excellent!
Reception staff kept smiling through busy days
I'm truly appreciative of having access to local healthcare services. The practice offers both in-person consultations when necessary and phone appointments for suitable situations. The front desk team are organised and customer-focused, maintaining their pleasant demeanor throughout their shifts. Clinical staff members are equally professional, providing clear explanations about procedures and guidance on accessing test outcomes. The premises are well-maintained with clean facilities and helpful directional signage throughout. I'd like to extend sincere gratitude to everyone on the team for their dedication.
Daniel P.
5 years ago
Bad!
Receptionists were dismissive and unhelpful
The reception staff experience was quite disappointing and unpleasant. The team seemed to have a notably poor attitude throughout.
Pamela H.
7 years ago
Excellent!
Friendly reception staff made me feel welcome
The entire team demonstrated friendliness and a helpful approach throughout my visit.
Paul H.
7 years ago
Excellent!
Long wait but sorted quickly once seen
I was visiting the area on holiday and attended the surgery at 8 in the morning. Despite arriving early, I was seen later that same day at 3 o'clock. The appointment was efficient, with a diagnosis provided and a prescription issued within approximately 15 minutes. The service was excellent.
Jono A.
8 years ago
Excellent!
Friendly reception sorted my urgent mouth issue
While visiting family in the area, I was able to receive an appointment for a mouth infection. The service provided was excellent and the staff were very friendly and welcoming.