Fir Park Medical Centre

Terrible service and unhelpful front desk staff

The reception staff treat you as if you're an inconvenience, and when delivering results, they appear completely clueless, merely reciting information directly from their computer screen. It's an absolute mockery, with a front desk team that lacks any semblance of professionalism or friendliness.

Surprisingly decent product with minimal expectations

Pretty decent, no major complaints

Reliable local gp with helpful staff and quick service

I've encountered no problems with this medical practice. Admittedly, like most NHS GP offices, you need to call at 8am sharp. However, I consistently succeed in getting through to schedule an appointment. Every time I've been professionally assessed by a doctor over the phone and received a same-day consultation. The medical staff, both doctors and nurses, are consistently warm and approachable, which makes me appreciate this as my primary healthcare provider. They've been particularly excellent in their care and treatment of my children.

Nightmare experience with unhelpful and unresponsive medical practice

After numerous attempts, I finally got through after making 76 calls, only to be informed that no appointments were available. Over the past four days, I've made approximately 94 calls daily, with calls frequently dropping or remaining engaged. Having not visited a doctor in years, I now have a concerning health issue, yet I'm met with a dismissive response that no slots are open and can only book at 8am. The receptionist's lack of empathy was appalling - I wonder how she would feel if a family member were in my situation. Absolutely frustrating and unhelpful service.

Compassionate care makes waiting time worthwhile

Despite the challenge of scheduling a consultation with a general practitioner, I can genuinely say the patience required is absolutely justified. The physician I consulted was exceptionally compassionate. I felt truly heard, was never made to feel hurried, and received a thorough and clear explanation of everything. Upon leaving the medical practice, I was filled with a sense of comfort and peace of mind.

Frustrating phone marathon for a simple health need

After more than 130 attempts to connect this morning, I finally got through, only to find zero available appointments. I've been dialing since the phone lines first opened, desperately seeking a new prescription for antibiotics. While the staff are excellent when you actually manage to see someone, securing an appointment is incredibly challenging, and they consistently redirect patients to the walk-in clinic.

Danielle saved my medical practice experience

Recently, I've experienced some challenges with the practice, but my perspective shifted dramatically after a conversation with Danielle regarding my concerns about certain reception staff and ongoing issues. Her exceptional professionalism and genuine compassion completely transformed my outlook. She truly embodies excellence in her role and is an outstanding representative of the practice. Initially, I was contemplating finding another healthcare provider, but our discussion has completely eliminated those thoughts. The medical team is excellent; it's merely a handful of front desk employees who have fallen short of expectations.

Frustrating healthcare with mixed medical experience

Practice's administrative team lacks professionalism and courtesy. While the doctors themselves provide quality care when you manage to see them, securing an appointment is incredibly challenging due to extremely limited availability.

Caring doctor makes up for grumpy reception staff

During my long-standing experience with this medical practice, the physicians have consistently impressed me. On my most recent appointment, Dr. K., a female doctor, was particularly outstanding - she conducted a comprehensive examination with genuine warmth and utmost professionalism. Despite this positive encounter, I must note that in previous visits, I have encountered reception staff who were somewhat abrupt and less welcoming.

Frustrating healthcare experience with poor communication

Completely useless service with zero accessibility by phone. Even when attempting to arrive in person, scheduling an appointment seems impossible. The front desk personnel are shockingly unprofessional and dismissive. This NHS facility desperately requires staff who demonstrate compassion and genuine concern for patient care!!

Disappointing decline from great to terrible service

During my decade-long association with this practice, the Appleton village location provided exceptional care. However, since relocating to Fir Park, the quality has drastically deteriorated. Obtaining a repeat prescription now requires multiple frustrating phone calls, typically resulting in being told it's sitting on a doctor's desk. Securing an appointment has become an arduous process, involving endless redial attempts at 8am, only to be dismissed with suggestions to try again tomorrow or use the walk-in service. The staff's demeanor is hostile and discourteous. My recommendation is to steer clear of this medical practice.

Terrible practice fails patients during critical times

STEER CLEAR! In my view, this medical center should be shut down. Having undergone cancer treatment this year as a patient, I've found their support to be completely absent, and in fact, quite the contrary. They've managed to amplify the stress of an already challenging situation. They've been utterly useless! I'm expecting additional biopsy results at Aintree hospital later today, and once more, I've been thoroughly disappointed by this GP practice. When attempting to schedule an appointment to discuss abnormal blood results, I've yet again encountered total resistance. Securing an appointment is practically impossible, especially if you can't call precisely at 8am. The administrative staff are dismissive, patronizing, and extremely unhelpful. Their complaints process is entirely futile as they consistently ignore it. One staff member even admitted, 'we receive too many complaints to handle' - which perfectly illustrates their fundamental problem. Thankfully, Aintree Hospital and Clatterbridge have been absolutely exceptional 😊

Terrible experience with unprofessional medical care

Subpar medical care has convinced me to seek a new healthcare provider.

Terrible customer service ruins potential good experience

This place would be decent if they could manage basic customer service! The employees are discourteous and completely unwilling to assist. If answering the phone feels like a burden to them, they're clearly working in the wrong profession.

Terrible product that completely disappointed me

Absolute disaster! Complete failure.

Frustrating booking system fails at every turn

Attempted to use their new digital scheduling platform, but encountered complete failure. Called later in the day since early morning lines are impossible, and was informed that advance booking isn't possible and I must ring back precisely at 8am the following morning. What an utterly disorganized and incompetent operation. If the rating system allowed, I would definitively assign zero stars to express my frustration.

Impossible to book an appointment with frustrating clinic

Dialed repeatedly from 7:58 to 8:30 AM for three consecutive mornings, following guidance from 111. Made well over 100 attempts each morning, with no response for the first two days. On the third day, I finally got through, only to learn that all available appointments had been snatched up by 8:04 AM👍

Terrible medical care that left me deeply frustrated

The personnel display a consistently discourteous and unaccommodating attitude, occasionally bordering on malicious. The physicians demonstrate a complete lack of accountability and appear distressingly disconnected from their patient base. Driven by financial motives, this medical practice has overextended itself, resulting in patients being treated as mere statistical entries rather than individuals requiring care.

Unhelpful receptionist ruins patient experience completely

The front desk staff clearly lacks the interpersonal skills required for a customer-facing role, particularly in healthcare. I was greeted with dismissive statements like 'this can't be resolved' and detected an apparent irritation that I had utilized a complimentary service at the neighboring pharmacy. While I've never previously experienced any problems with this medical practice, this particular employee is absolutely unsuited to her position given her current demeanor. If this were simply an isolated incident of a rough day, I might be more understanding. However, personal frustrations should never be projected onto patients, and I shouldn't be made to feel unwelcome or inconvenient.

Terrible medical service left me frustrated and worried

Been attempting to schedule a medical consultation since early morning after detecting a concerning physical abnormality during my personal hygiene routine. Encountered an automated queue system around 8:30 am (positioned 10th in line). When finally connected with a representative, I was informed that all available slots were already filled. This raises serious questions: Does your practice limit daily patient interactions to merely 10 individuals, or are your communication systems deliberately inadequate, consistently presenting a busy signal? I would enthusiastically assign a negative rating if the platform permitted, but I'm restricted. The service quality is absolutely appalling and seemingly deteriorating. I nostalgically recall the superior care provided during Dr. Stanley's tenure.