Firs Surgery

First visit went smoothly and welcoming

My wife and I recently registered with this medical practice. During our inaugural appointment today, we were thoroughly impressed by the staff's warmth and professionalism, with the practice nurse being particularly welcoming and supportive. We extend our sincere gratitude to all the personnel at Firs surgery for making our first visit such a pleasant experience.

Quick and painless checkup today

Fantastic and efficient service with minimal wait times. The staff was friendly and courteous, and the doctors were excellent overall.

Doctor who really listens and cares

I've had numerous positive interactions with Dr. Wasif Siddiqui, which makes me puzzled by the negative reviews criticizing his demeanor and attitude. It appears the doctor seems fatigued and genuinely attempting to provide the best care possible. Not every day can be perfect. In my experience, he has been more helpful than many other physicians I've encountered. Following my significant surgical procedure and intense pain, he carefully prescribed beneficial treatments. Additionally, for my son, he completed a comprehensive referral that took nearly three-quarters of an hour. He attentively listened, incorporated my input, and took considerable time. He compiled a thorough summary and, importantly, checked if I was satisfied with his work. -Miss Abid

Quick and caring health checkup

Corinne demonstrated excellent customer service with a friendly demeanor and maintained a high standard of professionalism during the health assessment 👍

Lorraine made my day better

Lorraine is absolutely delightful. Her upbeat and cheerful demeanor is truly infectious.

Saima's compassionate help at firs surgery

I'd like to express my heartfelt gratitude to the amazing team at Firs Surgery for their outstanding compassion and assistance. I'm especially grateful to Saima, whose remarkable empathy and commitment genuinely touched me. The staff's expert approach and genuine warmth transformed what could have been a stressful situation into a comforting and uplifting experience. My sincere appreciation goes out to everyone for their incredible work!

Smooth morning flight from chicago

Stellar performance, just like every other time

Kind staff made me feel welcome

The entire staff at this medical office is incredibly welcoming, accommodating, compassionate, empathetic, and encouraging. I wholeheartedly endorse this practice.

Smooth procedure at downtown clinic

Successful medical procedure with positive outcome.

Thirteen years of compassionate care

I've been a patient at this medical practice for over 13 years, and I cannot emphasize enough how exceptional the care has been throughout my time here. From the initial point of contact, the team demonstrates an extraordinary commitment to patient support. Telephone inquiries are handled swiftly, and even when immediate appointments aren't available, the staff proactively take your contact details and genuinely attempt to accommodate you if a slot opens up. The personnel are not just professionally competent but also remarkably personable and welcoming. Lorraine and Shazia at reception consistently provide compassionate and invaluable assistance—each interaction ensures I feel genuinely heard and cared for. Becky, the Deputy Practice Manager, matches this standard of service, embodying an organizational culture where patient welfare is paramount. Dr. Khan is an outstanding physician who consistently delves deeper than surface-level symptoms, seeking comprehensive understanding of medical concerns. More recently, Dr. Yasmin Hussain has joined the team, proving to be an incredible practitioner—her approach is marked by empathy, meticulous attention, and a reassuring demeanor. I sincerely hope she remains a long-term member of this practice. Corrine, the nurse, is simply phenomenal—her extensive expertise, profound knowledge, and genuine compassion are remarkable. Her serene and friendly disposition immediately creates a comfortable environment. Her professional and gentle technique makes even procedures like blood draws completely painless, which patients undoubtedly appreciate. Practice Manager Saima demonstrates exceptional leadership, being incredibly approachable and supportive. She excels in organizing community health workshops and promoting public health screenings, showcasing a genuine commitment to community wellness. The surgery has significantly enhanced service accessibility. The NHS app now allows me to request repeat prescriptions effortlessly, with consistently prompt reviews. Obtaining fit notes through their website is equally straightforward and efficient. The entire process has become remarkably streamlined and user-friendly. As a healthcare professional, I profoundly appreciate the extraordinary level of care, respect, and dedication demonstrated by everyone at Firs Surgery. A heartfelt thank you to this outstanding team! :)

Friendly staff helped solve my health concerns

Exceptional care provided at the medical facility. The staff demonstrates outstanding professionalism and kindness. All personnel, from receptionists to doctors, are courteous and attentive. The physicians are highly skilled at addressing and resolving patients' health concerns effectively and compassionately.

Quick help when I needed it

Fantastic, speedy, and incredibly supportive

First visit was surprisingly comforting

I thoroughly enjoyed my visit to this medical practice. Being new after switching from my previous clinic, I was somewhat apprehensive. However, the staff immediately put me at ease, offering a warm reception and demonstrating exceptional care and attention to detail.

Friendly nurses made my day better

Warm and attentive personnel

Finally found a caring gp practice

The Firs is an outstanding medical practice that exemplifies excellence in primary care. After enduring countless frustrations with my previous healthcare provider, where securing an appointment was akin to an impossible lottery with a ridiculously narrow booking window, switching to this surgery was a game-changer. From my initial registration, the difference was immediately apparent. Booking an appointment became a smooth, stress-free process, with immediate phone availability. Dr. Tarique Khan, during our first consultation, was the epitome of professionalism—courteous, direct, and remarkably thorough. Crucially, he swiftly addressed and investigated long-standing health concerns that my previous GP had consistently overlooked. The practice embodies efficiency and genuine compassion, demonstrating a level of patient care that should be the standard across all general practices. The Firs isn't just a medical facility; it's a model of how healthcare should be delivered—with empathy, expertise, and unwavering commitment to patient well-being.

Quick help after my heart attack

Exceptional assistance from the start - I called to schedule an appointment and was seen immediately. Dr. Khan was incredibly supportive and compassionate, taking time to inquire about my recent heart attack. She carefully reviewed and adjusted my medication, providing comprehensive care. My wife Pearl was equally impressed with the doctor's professional guidance and clear instructions for upcoming blood tests.

Smooth procedure with skilled surgeon

Outstanding procedure. Absolutely will suggest this to others.

Rushed and rude doctor's visit

Extremely subpar customer service, characterized by sloppy documentation and discourteous conduct. Dr. Siddiqui abruptly dismisses patients after a mere 10-minute consultation, claiming he's only compensated for that brief window and subsequent time cuts into his personal earnings. His bedside manner is so lacking that even local market vendors like fruit sellers and butchers demonstrate more professionalism and basic human decency.

Friendly doctor who really listened

Dr. Khan stands out as an exceptional physician! She takes immense care with patients and provides crystal-clear explanations about medical matters. I absolutely endorse her practice without hesitation!

Quick morning call with helpful staff

I called shortly after 8:00am and was fifth in line, waiting approximately 5 minutes before connecting with a staff member. I successfully scheduled an appointment with the receptionist, and the process was smooth and uncomplicated. The physician was reassuring, provided thorough explanations, and helped me feel comfortable. Despite being someone who rarely visits the clinic, I found the entire interaction to be remarkably positive and encouraging.