Feedback across the file is predominantly positive, with patients consistently praising the practice's appointment availability, booking experience, and reception experience. Many patients report smooth scheduling processes, including same-day appointments for urgent matters and minimal waiting times for routine consultations. The care experience is frequently highlighted, with patients describing feeling heard, respected, and supported throughout their interactions. Communication and courtesy are recurring themes, with staff and doctors noted for their warmth, professionalism, and attentiveness to patient concerns. Continuity of care and confidence in the service are evident, with long-term patients expressing sustained satisfaction and reassurance about their healthcare.
Negative feedback, though less frequent, identifies specific concerns including prescription management issues, documentation problems, and isolated instances of staff competency concerns and waiting time frustration. Some patients report ongoing difficulties with prescription processing and coordination between the practice and pharmacy. A small number of reviews raise concerns about individual staff interactions and communication approaches.
Overall, the practice demonstrates strong organisation and responsiveness to patient needs, with particular recognition for appointment accessibility and the reception experience. The balance of feedback suggests a service that generally prioritises patient welfare and maintains professional standards, though some operational and interpersonal inconsistencies are noted by a minority of patients.
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Reception
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file is predominantly positive, with patients consistently praising the practice's appointment availability, booking experience, and reception experience. Many patients report smooth scheduling processes, including same-day appointments for urgent matters and minimal waiting times for routine consultations. The care experience is frequently highlighted, with patients describing feeling heard, respected, and supported throughout their interactions. Communication and courtesy are recurring themes, with staff and doctors noted for their warmth, professionalism, and attentiveness to patient concerns. Continuity of care and confidence in the service are evident, with long-term patients expressing sustained satisfaction and reassurance about their healthcare.
Negative feedback, though less frequent, identifies specific concerns including prescription management issues, documentation problems, and isolated instances of staff competency concerns and waiting time frustration. Some patients report ongoing difficulties with prescription processing and coordination between the practice and pharmacy. A small number of reviews raise concerns about individual staff interactions and communication approaches.
Overall, the practice demonstrates strong organisation and responsiveness to patient needs, with particular recognition for appointment accessibility and the reception experience. The balance of feedback suggests a service that generally prioritises patient welfare and maintains professional standards, though some operational and interpersonal inconsistencies are noted by a minority of patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ant H.
one year ago
Excellent!
Compassionate nurse made my day better
Medical staff displayed exceptional warmth and compassion, truly appreciated their wonderful care and demeanor.
Mitchell M.
one year ago
Excellent!
Caring staff made my surgery smooth
The medical team and support personnel were absolutely outstanding. From the surgeons to the nurses and reception staff, every aspect of my care was top-notch. Their guidance and professionalism were truly exceptional.
Shazia K.
one year ago
Excellent!
Friendly staff made my day
Consistently delivered excellent support and attention.
Beci M.
one year ago
Excellent!
Caring doctors who truly listen
Dr Butt and Dr Khan are absolutely exceptional physicians, truly compassionate and genuinely attentive to patients' concerns. Their extensive medical expertise is immediately apparent. They are incredibly accommodating and make patients feel completely supported. My entire family is deeply appreciative of having such outstanding healthcare providers. The reception staff are equally fantastic and consistently helpful. Nurse Corrine is particularly remarkable - she feels like an extended family member who understands my children and me so thoroughly. Her professionalism and deep knowledge create a sense of complete comfort and trust. She consistently goes far beyond her professional duties, demonstrating remarkable care and empathy. Her dedication and understanding are truly extraordinary ❤️
Abdul M.
one year ago
Excellent!
Helpful staff made my day smooth
A truly exceptional group that exemplifies top-notch customer service with their welcoming demeanor, swift action, and expert approach.
H. K.
one year ago
Excellent!
Quick care and no long waits
I recently switched to this medical practice after enduring subpar healthcare from my previous GP for nearly a decade, and I deeply regret not making the change earlier. This practice is incredibly responsive to health issues, consistently offering same-day appointments for urgent matters and ensuring minimal waiting times for routine consultations. Their level of care and efficiency is truly impressive 👍🏻
Mohammed I.
one year ago
Excellent!
Friendly team made my day
Exceptional customer care. Incredible team. Strongly endorse this business.
The K.
one year ago
Excellent!
Quick and helpful morning support
Satisfied with the experience, I'll gladly suggest this to others
Cecilia A.
one year ago
Excellent!
Quick relief after first surgery
Highly successful initial surgical procedure today
Jane D.
one year ago
Excellent!
Caring team made my surgery smooth
The surgical team was exceptional, with doctors who truly pay attention to patient concerns. The nursing staff was delightful and supportive, and the front desk personnel were also extremely professional and courteous.
Diamond W.
one year ago
Excellent!
Friendly doctor put me at ease
Extremely satisfied with the service, Dr. Khan was incredibly comforting, and I left the appointment feeling thoroughly delighted 👍
Nazmeen T.
one year ago
Excellent!
Caring doctor who took time to listen
Visited my physician for a follow-up after my procedure, and he was incredibly thorough and patient. I didn't feel hurried at all, and he was genuinely committed to exploring additional ways to support my recovery. Every concern I raised was taken seriously, and I left the appointment feeling truly heard—reminiscent of the compassionate medical care from years past, before healthcare became so impersonal and time-constrained. Grateful for such an exceptional consultation!
Shibz J.
one year ago
Excellent!
Helpful doctor made me feel at ease
I went to the clinic today with my son, and while I was initially hoping to see my regular physician, Dr. Khan stepped in. Fortunately, this turned out to be a pleasant surprise. Despite my slightly delayed arrival, Dr. Khan was incredibly warm and courteous. He was extremely thorough in his examination and took the time to walk me through each aspect of the treatment plan, explaining everything in comprehensive detail about our next steps.
Conrad L.
one year ago
Excellent!
Quick care at downtown clinic
Consistently top-notch service - I was initially examined by one physician, who then recommended a consultation with a more experienced doctor for a thorough review of my condition. From the front desk staff to the medical professionals, everyone maintained a courteous and professional demeanor.
Oms A.
one year ago
Excellent!
Quick care when I needed help
My surgical journey was truly exceptional. When I was feeling unwell, they swiftly arranged an appointment and promptly conducted necessary investigations. The physician was attentive and genuinely listened to my concerns, making me feel completely validated and heard. The front desk staff was incredibly supportive and accommodating. The experience transported me back to a time when medical professionals seemed deeply invested in their patients' well-being, and the entire practice radiated a warm, community-focused atmosphere.
Your D.
one year ago
Excellent!
Friendly team made my day
Friendly and competent team members who are easy to interact with
Samir S.
one year ago
Excellent!
Welcoming staff made my day better
The personnel here are exceptional, providing top-notch assistance with a warm and welcoming approach. I strongly advise anyone looking for a medical practice to consider switching to this surgery, as they truly stand out in terms of customer care.
Leemone R.
one year ago
Excellent!
dr tariq made my medical switch smooth
Exceptional service after switching to this new medical facility, particularly thanks to Dr. Tariq. He truly exemplifies the highest standards of medical professionalism. The entire practice is outstanding.
Hamza A.
one year ago
Excellent!
Caring surgeon who truly heard me
Excellent medical procedure. The surgeon seemed genuinely attentive to my concerns and sincerely committed to addressing my medical challenges. The entire team was incredibly supportive and professional.
Untouchable U.
one year ago
Bad!
Rude doctor dismissed my child's concerns
It's amusing how every time I visit the GP, I receive a text message to review, yet none of these are published here despite my agreement to share. Clearly, they only showcase positive feedback and suppress negative experiences. I've had numerous unsatisfactory encounters with Dr. Wasif, who provides minimal assistance and mostly speaks nonsense. During one consultation, he callously stated that for the next two decades, I'll witness my child's struggles, implying there's no point in continued visits. Just yesterday, he rudely dismissed me from the room, a behavior so apparent that even my 6-year-old noticed and commented on his unprofessional demeanor. What more can I say? I'm planning to submit a formal complaint to the GP and see what transpires.