Firs Surgery
Great! (73 reviews)
Great! (73 reviews)
Feedback across the file is predominantly positive, with patients consistently praising the practice's appointment availability, booking experience, and reception experience. Many patients report smooth scheduling processes, including same-day appointments for urgent matters and minimal waiting times for routine consultations. The care experience is frequently highlighted, with patients describing feeling heard, respected, and supported throughout their interactions. Communication and courtesy are recurring themes, with staff and doctors noted for their warmth, professionalism, and attentiveness to patient concerns. Continuity of care and confidence in the service are evident, with long-term patients expressing sustained satisfaction and reassurance about their healthcare.
Negative feedback, though less frequent, identifies specific concerns including prescription management issues, documentation problems, and isolated instances of staff competency concerns and waiting time frustration. Some patients report ongoing difficulties with prescription processing and coordination between the practice and pharmacy. A small number of reviews raise concerns about individual staff interactions and communication approaches.
Overall, the practice demonstrates strong organisation and responsiveness to patient needs, with particular recognition for appointment accessibility and the reception experience. The balance of feedback suggests a service that generally prioritises patient welfare and maintains professional standards, though some operational and interpersonal inconsistencies are noted by a minority of patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file is predominantly positive, with patients consistently praising the practice's appointment availability, booking experience, and reception experience. Many patients report smooth scheduling processes, including same-day appointments for urgent matters and minimal waiting times for routine consultations. The care experience is frequently highlighted, with patients describing feeling heard, respected, and supported throughout their interactions. Communication and courtesy are recurring themes, with staff and doctors noted for their warmth, professionalism, and attentiveness to patient concerns. Continuity of care and confidence in the service are evident, with long-term patients expressing sustained satisfaction and reassurance about their healthcare.
Negative feedback, though less frequent, identifies specific concerns including prescription management issues, documentation problems, and isolated instances of staff competency concerns and waiting time frustration. Some patients report ongoing difficulties with prescription processing and coordination between the practice and pharmacy. A small number of reviews raise concerns about individual staff interactions and communication approaches.
Overall, the practice demonstrates strong organisation and responsiveness to patient needs, with particular recognition for appointment accessibility and the reception experience. The balance of feedback suggests a service that generally prioritises patient welfare and maintains professional standards, though some operational and interpersonal inconsistencies are noted by a minority of patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mohammed A.
one year ago
Excellent!
Friendly staff and quick same-day appointments
I've been a patient at this medical practice for nearly two years, and I'm truly impressed with their exceptional service. Scheduling appointments has been incredibly convenient, with same-day availability and flexibility that accommodates my work commitments. The front desk team is consistently friendly and professional, and the practice manager always takes a moment to say hello. Most importantly, the doctors are outstanding in their care and expertise. I sincerely hope they continue to maintain this high standard of service.
Annmarie H.
one year ago
Excellent!
Caring doctor made me feel heard
I've just exited the medical practice feeling genuinely heard, having received a comprehensive check-up, valuable guidance, and a scheduled follow-up visit. The physician demonstrated true empathy, and the front desk team was exceptionally warm and supportive.
Dior X.
one year ago
Excellent!
Dr butt's amazing team saved my day
What can I say! Big kudos to Dr Butt 👏🏻, Dr Hussain 👏🏻, Paula the midwife 👏🏻, and the reception team 👏🏻 - these top 4 are absolutely incredible. 5 stars 🌟 Definitely one of Birmingham's finest medical practices if you maintain this standard. Keep up the fantastic work 🙂↕️🩷 Dr Butt, please never leave 🙏 I literally do a happy dance every time Dr Butt calls, no joke! 🙂↔️
Hameed H.
one year ago
Excellent!
Kind doctor who truly cares
Dr. Butt is truly a godsend and the most exceptional physician I've ever encountered. The front desk staff are incredibly warm, supremely competent, and wonderfully supportive. Absolutely outstanding in every way... May they be blessed abundantly.
Khalid B.
one year ago
Excellent!
Quick and smooth flu shot today
Received my influenza vaccination, and the experience was smooth. Nurse Corinne Smith demonstrated exceptional professionalism and provided excellent assistance throughout the process.
Adi R.
one year ago
Excellent!
Quick help finding contact info
Is there a way to get in touch via email regarding the surgical procedure?
Haych T.
one year ago
Excellent!
Quick and smooth clinic visit
Successful procedure. Scheduling was smooth and convenient.
Sonia4tee S.
one year ago
Excellent!
Quick and caring morning checkup
Swift consultation with an outstanding physician
Megan H.
one year ago
Excellent!
Friendly staff made my doctor visit smooth
The medical staff here are incredibly supportive and kind. Every interaction is smooth, and we consistently walk away feeling positive and well-cared for.
Gregory M.
one year ago
Excellent!
Trusted care after two decades
Throughout my two-decade relationship with this medical practice, I've consistently experienced top-notch care and interactions from all staff members.
Zoya Z.
one year ago
Excellent!
Caring team made my checkup smooth
The employees consistently demonstrate warmth and deliver exceptional care, while the physicians are incredibly supportive and accommodating. I wholeheartedly endorse this practice.
John C.
one year ago
Excellent!
Quick and punctual morning visit
Perfectly punctual medical consultation at the clinic today, precisely as scheduled.
Anonymouse 2 years ago
Bad!
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadCan’t get to see your doctor
NHS is is joke part from the joke is on me as I pay NI