Firstcare Practice

Unhelpful doctor leaves patient suffering without care

I scheduled a consultation with Dr. A Mohammed, which was supposed to be a phone appointment due to my inability to come in person. I explained my chest infection symptoms and expressed the need for antibiotics, also requesting he review my medical history since this is an ongoing issue. The doctor's response was that an in-person examination was mandatory. Since it was Friday, he informed me I couldn't be seen until the following week and would have to endure the weekend without medication. This defeats the entire purpose of offering phone consultations if no medical treatment can be prescribed remotely. I am thoroughly dissatisfied and will definitely not be seeking this doctor's services again.

Convenient healthcare that truly listens to patients

I'm thoroughly satisfied with their service. The mobile app makes scheduling appointments incredibly convenient, eliminating the hassle of waiting in long lines. The physicians are attentive and genuinely listen to my concerns. In particular, Dr. Tahir is an exceptional healthcare professional who provides excellent care.

Exceptional medical care with compassionate and skilled professionals

The team here is welcoming, and the physicians are truly exceptional in their field. My relatives and I have experienced top-notch medical treatment throughout our visits. I cannot speak highly enough about this practice.

Fantastic medical care with compassionate professionals

I've been coming to this medical facility since childhood, and the personnel consistently demonstrate kindness and attentiveness. The physicians are compassionate and encouraging. I can confidently endorse this surgical procedure for anyone considering it.

Exceptional healthcare through decades of compassionate service

Having been a patient at First Care Practice surgery for over four decades, I cannot praise this medical facility enough. Throughout the years, every single staff member—from physicians and nurses to receptionists and support personnel—has consistently demonstrated exceptional care, professionalism, and genuine compassion. Whether attending routine examinations or addressing more intricate medical concerns, I've always received personalized, attentive treatment. The team's unwavering friendliness, efficiency, and willingness to accommodate patients makes each visit remarkably pleasant. Finding a healthcare practice so genuinely committed to patient well-being is incredibly rare, and I feel deeply grateful to have been under their remarkable care for such an extensive period.

Incredible service from miss aya saves the day

Initially, I had encountered some less-than-satisfactory interactions at this establishment, but my most recent visit completely transformed my perspective! I owe my gratitude entirely to an exceptional staff member named Miss AYA, who demonstrated remarkable empathy and went above and beyond to resolve my concerns. Her dedication and helpfulness were truly outstanding. I cannot express enough appreciation for her support. If you're seeking assistance, I wholeheartedly recommend seeking her out - you will absolutely not regret it.

Exceptional care from a compassionate and skilled doctor

FirstCare Practice represents the gold standard for how a medical clinic should operate. My consultation with Dr Tahir was exceptional - she embodied the perfect balance of professionalism and warmth, instantly putting me at ease. She demonstrated remarkable attentiveness while I described my health concern, and her diagnostic approach was both thorough and compassionate. Her initial assessment was spot-on, leading to appropriate referral for further testing. Dr Tahir is truly a remarkable healthcare professional who brings immense value to her practice, the healthcare system, and the broader community. Sincere gratitude to her for her outstanding care and dedication!

Amazing healthcare with friendly and helpful team

The team at Firstcare provides excellent service, and their employees are top-notch. Highly recommended! 👍

Fantastic service with helpful and friendly staff

I really appreciated the service and want to express my gratitude for all the assistance I received.

Exceptional care and support for over 16 years

I've been a patient at this medical practice for over 16 years and have consistently experienced outstanding service from both the administrative staff and physicians. The reception team demonstrates remarkable courtesy and always strive to help patients, especially during urgent situations. Miriam, the reception manager, is consistently professional and supportive. The doctors are truly outstanding and compassionate. They actively listen to patients' concerns, thoroughly investigate their issues, and carefully manage their expectations. During my recent medical challenges, I was seen multiple times by Dr. Farooq, Dr. Z El-Haffar, and Dr. Mohammed, who provided care that far exceeded my expectations. Their expertise and approach were exceptional, for which I am genuinely grateful. Once again, I extend my sincere appreciation to the entire team and encourage them to maintain their excellent standard of care.

Compact parking with warm and helpful staff

Compact parking area... Streamlined operations... Warm and attentive environment...

Smooth parking and helpful staff at this place

Convenient parking area and quick, helpful employees. Extremely welcoming atmosphere.

Great service with quick appointment scheduling

I've been a long-time customer, and I'm consistently impressed with their efficient service. They're usually able to accommodate me with same-day appointments, which I find incredibly convenient.

Compassionate nurse makes medical visit a pleasant experience

Brought my mother in for her immunizations. The newly hired nurse, Sarbjit Kaur, was exceptionally kind, competent, and approachable. The clinic would benefit greatly from more staff like her, and I felt completely at ease with her providing care for my mum. The reception area remains unchanged - staff continue to greet patients with that same vacant expression. However, I'll concede it's slightly better than the previous experience of being ignored for up to 5 minutes, so there's a marginal improvement.

Exceptional doctor who truly listens and cares

Though I recently relocated and had to leave this medical practice, I feel compelled to share my exceptional experience with Dr. Umar Farooq. Throughout my medical journey, I've consulted numerous physicians, but Dr. Farooq distinctly rises above the rest. His approach is characterized by genuine attentiveness, taking my health concerns seriously and consistently ensuring appropriate actions are taken, whether through specialist referrals or comprehensive follow-up care. Where other doctors might hastily dismiss patients, Dr. Farooq demonstrates remarkable thoroughness, compassion, and profound medical expertise. Beyond addressing my physical health, he has significantly contributed to my mental well-being. His unwavering commitment and empathetic approach have profoundly impacted my life, and my gratitude knows no bounds. For anyone seeking a healthcare professional who demonstrates genuine commitment to patient care and meticulously addresses medical concerns, I wholeheartedly endorse Dr. Umar Farooq. My appreciation for his support during my time at the practice remains immense. I must also commend Mariam, the receptionist manager, who exemplifies outstanding customer service. Her helpfulness and politeness consistently exceed expectations. Unlike many front desk staff, Mariam demonstrates remarkable thoroughness and reliability, always ensuring follow-up callbacks when additional assistance is required. Her exceptional professionalism makes her an invaluable team member, and I cannot recommend her highly enough.

Amazing healthcare that truly cares about patients

I've been receiving care at this medical practice for approximately three years, and I can only share my personal perspective. Their professional approach has been nothing short of exceptional. Despite dealing with numerous health challenges, I firmly believe they have consistently gone to great lengths to address my medical requirements. The front desk team maintains a courteous demeanor and consistently ensures all administrative tasks are completed promptly. While acknowledging the widespread disruptions caused by the pandemic, I can clearly recognize outstanding healthcare management. I would like to specifically commend Maria Chapman for her excellent guidance and Miriam, the office manager, who has been extraordinarily helpful in supporting my needs. I am completely satisfied with the care provided by this surgery. My sincere appreciation to First Care.

Unprofessional reception manager ruins patient experience

The reception manager, Maryam, demonstrates a clear bias in her interactions, showing favoritism towards acquaintances while neglecting the professional treatment of other patients. Her approach to customer service is disappointingly selective and unprofessional.

Reliable service with friendly neighborhood staff

I've been a loyal customer at this establishment for quite some time. The employees are typically friendly and welcoming.

Great medical care for years

Excellent care and I'm thoroughly satisfied with this medical practice. I've been a patient here continuously since 2015.

Solid medical care with friendly professionals

The experience meets my expectations. I'm satisfied with the service provided. All the physicians are competent and supportive.