Fishergate Hill Surgery

Quick and Easy Appointment Booking

I contacted the medical office yesterday, and the receptionist was incredibly courteous and supportive. She was a delightful individual who effortlessly scheduled an appointment for me without any complications. I truly appreciate her assistance and friendly demeanor. 😊 Thank you!

Forgotten at the Clinic, Treated Badly

My spouse arrived punctually for his medical consultation. Despite being on time, he was left waiting for 40 minutes. Upon questioning the front desk staff, he learned they had failed to properly log his arrival. The receptionists offered no apology for causing him to miss his appointment, seemingly more engaged in casual conversation and laughter. When he stressed the urgency of seeing the doctor, they callously suggested he call an ambulance. The reception team displayed extremely unprofessional behavior and appeared discourteous. We both felt their treatment towards him was potentially motivated by racial prejudice.

Mixed care from nice doctor but rude staff

The physician was pleasant and supportive, but the front desk employees are extremely discourteous and more focused on chatting among themselves rather than assisting patients with necessary details. I will absolutely advise others to seek an alternative medical practice, and I am personally planning to transition away from this clinic as well.

Friendly staff helped me during busy day

I've recently joined this medical practice and have been thoroughly impressed. The staff consistently demonstrate exceptional helpfulness and professionalism. I'm puzzled by negative criticisms, given how hard they work and their clear commitment to patient care. They truly deserve recognition for their outstanding efforts.

You better not have anything serious wrong

Doctors extremely hard to see, when you do get an appointment you better only have something minor wrong as their approach is to wait and see if you get sicker

Mixed experience with phone staff and doctors

The telephone staff occasionally demonstrate a severe lack of professionalism and interpersonal communication, coming across as discourteous and unhelpful. In stark contrast, the medical practitioners are consistently excellent, displaying a warm and supportive demeanor during interactions.

Endless Wait for Doctor's Paperwork Frustration

We have critical paperwork that needs our signature from Dr. [Name], but we've been waiting over half a year! We've called their office countless times and spoken with staff, yet absolutely no one has assisted us. I'm completely baffled by the reason for this ongoing delay.

Angels at Fishergate Hill Surgery Saved Me

A MASSIVE EXPRESSION OF GRATITUDE, and it will forever remain etched in my memory... I found myself in a liminal space, yet was fortunate to be embraced by guardian angels at Fishergate Hill Surgery's medical team. They sprang into action without hesitation, demonstrating extraordinary compassion, understanding, and above all, exceptional professional expertise during a critical medical intervention. Profound thanks to the physician who, despite the complex and puzzling symptoms, accurately identified the underlying condition. I am certain that there is no greater virtue than selflessly aiding a stranger - a testament to truly exceptional human beings. Thank you, magnificent souls! You merit far beyond the standard 5-star rating - truly deserving of 10 stars, though the rating system constrains such recognition. 🙏

Pregnancy Care Nightmare at Our Local GP

The management of this establishment consists of an utterly unscrupulous and cruel group of individuals. My unequivocal recommendation is to steer clear of this facility by any possible means. Due to their profound incompetence, my wife's prenatal care has been entangled in bureaucratic obstacles, preventing us from completing the essential 12-week ultrasound even after she surpassed 18 weeks. The initial scan remains unperformed. The general practitioner repeatedly compelled us to undergo redundant blood tests without referring us to a midwife. Moreover, they deliberately withheld positive blood test results from Friday until Wednesday, despite having the information. Even when we desperately requested details at their reception, they refused to disclose anything verbally or in person. Instead, they brazenly sent a letter claiming we were unreachable by phone on the very day we personally visited their office. It is deeply distressing that such an unempathetic group manages a critically important healthcare service.

Receptionist Ruined My Family's NHS Experience

The receptionist's attitude is absolutely appalling! She's clearly unsuited for her role and urgent action is required! Why on earth is she challenging my request for a GP appointment for a family member? As an NHS employee myself, I can confidently say she does not represent the standards we uphold! I'm absolutely going to escalate this complaint about her miserable, callous, and discourteous behavior! I have so many more criticisms I could share! I'm completely enraged!

Receptionist Refused Care for Elderly Parkinson's Patient

The receptionist was absolutely abysmal - unprofessional, dismissive, and incredibly discourteous. They flatly rejected setting up a home consultation for an elderly gentleman suffering from Parkinson's who is unable to travel, despite a paramedic's direct recommendation. This medical practice demonstrates a shocking disregard for vulnerable patients and appears to have zero compassion for those most in need of care. I am so appalled by their callous treatment that I am mere moments away from initiating a formal safeguarding complaint and reporting their unacceptable conduct to the Care Quality Commission.

Friendly Doctors, Frustrating Nurse Triage

Medical professionals are top-notch, but the frustrating nurse screening process completely deters me from scheduling a consultation.

Early morning flight went smoothly

Swift and highly effective service that gets the job done without delay.

Risky Video Consult for My Sick Child

Completely disregarding official guidelines mandating in-person consultations! Attempting to conduct a video appointment for a five-year-old with a weakened immune system. The doctor diagnosed a chest infection and prescribed antibiotics without conducting any physical examination, showing zero interest in actually listening to the child's lungs. Recklessly dispensing antibiotics to a vulnerable patient without proper verification of medical necessity. The standard of medical care is absolutely UNACCEPTABLE!!

Unfriendly Staff Made Me Feel Unwelcome

The employees displayed a distinctly hostile and dismissive attitude. As someone unfamiliar with the locale, I found the staff member extremely unhelpful. Her demeanor was incredibly discourteous and completely devoid of empathy. I'm thoroughly disheartened by the abysmal level of customer service. It requires minimal effort to demonstrate basic human kindness and understanding.

Customer Service Drove Me Crazy This Summer

May - spent an excessive amount of time waiting on hold. September - again stuck in queue for nearly half an hour, and just as I'm next in line, the call mysteriously rings endlessly without connecting?

Impossible to Contact My Doctor's Office

Getting in touch with this medical practice is incredibly frustrating. The only viable option is to physically go to their office, as their phone line is constantly busy. Online communication is non-existent, and when you ask about alternatives, they simply direct you to call. For someone like me, actually making it to the surgery in person is completely unfeasible.

Nurse Susan Brown Made My Day

Truly an exceptional medical practice. First and foremost, the reception staff are incredibly warm, compassionate, and supportive. My experiences at FHS have consistently been positive - all medical professionals are outstanding, and they invariably dedicate time to carefully listen and provide maximum assistance, regardless of the patient's concerns. It's remarkable how healthcare workers manage during such challenging times...their resilience is truly astounding. We owe them immense gratitude, pandemic or not. A heartfelt acknowledgment goes to Nurse Susan Brown. She is absolutely remarkable. Having interacted with her numerous times over the years, she always takes the effort to comprehend and comfort me. Each interaction leaves me feeling more reassured, simply from her comforting and knowledgeable demeanor, which is also delightfully lighthearted 😊 An excellent medical facility, and the residents of the Broadgate area are incredibly fortunate to have such a wonderful surgery.

Friendly and Informative Staff Helped Me

The personnel demonstrate exceptional expertise, offer outstanding support, and maintain an optimistic approach to all medical concerns

Terrible Healthcare Service at Our Local Surgery

My rating would be zero if possible. For more than two months, I've been unable to see a physician. My elderly disabled mother, who is well into her 60s, hasn't consulted a doctor since Dr. Johnson's departure over a year ago. Chloe, the receptionist, displays utterly unprofessional behavior. When I requested to speak with a manager, I was redirected to an assistant who clearly lacks qualifications, admitting she's only been at the practice for six months and has no understanding of the complaints procedure or pharmacy capabilities. After expressing my discomfort with a specific nurse, she proceeded to insist that everyone likes Nurse Maria, which I know is false, as two receptionists reportedly dislike her due to her condescending attitude towards them in front of patients. I am now left with no alternative but to transfer to a different surgery and file a formal complaint with the NHS board.