Five Elms Health Centre
Average! (4 reviews)
Average! (4 reviews)
Patients report a mixed experience with the practice. Positive feedback highlights the welcoming atmosphere, convenient parking facilities, and courteous reception team. Clinical staff have demonstrated notable improvement over time, and patients have developed positive rapport with both reception and clinical teams.
However, significant concerns emerge around reception staffing availability and communication pathways. Patients have experienced unstaffed counter areas with no clear information about when assistance would be available, and difficulties reaching staff members during contact attempts. Automated messaging systems without a clear pathway to speak with reception staff have left patients discouraged about making future contact with the practice, raising concerns about the impact on continuity of care.
These patterns suggest the practice would benefit from reviewing reception staffing levels and improving direct communication channels to ensure patients can reach staff when needed.
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Patients report a mixed experience with the practice. Positive feedback highlights the welcoming atmosphere, convenient parking facilities, and courteous reception team. Clinical staff have demonstrated notable improvement over time, and patients have developed positive rapport with both reception and clinical teams.
However, significant concerns emerge around reception staffing availability and communication pathways. Patients have experienced unstaffed counter areas with no clear information about when assistance would be available, and difficulties reaching staff members during contact attempts. Automated messaging systems without a clear pathway to speak with reception staff have left patients discouraged about making future contact with the practice, raising concerns about the impact on continuity of care.
These patterns suggest the practice would benefit from reviewing reception staffing levels and improving direct communication channels to ensure patients can reach staff when needed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Keith B.
3 months ago
Bad!
Reception helpful but phone system needs improvement
I have developed a positive rapport with the reception team and the clinical staff, though they do change frequently, have shown considerable improvement compared to earlier periods. My primary concern relates to an experience today when the practice attempted to contact me multiple times without clarity on the reason. I found myself unable to reach a person during these contact attempts, instead encountering only automated messaging with no clear pathway to speak with reception staff. Given this experience, I feel discouraged from making future contact efforts with the practice. I recognise this may have consequences for my care. The practice appears to place significant emphasis on technological solutions, which I feel is misguided in this instance.
Ken L.
7 months ago
Excellent!
Easy to park and friendly reception
Excellent service with a welcoming atmosphere, and the parking facilities are convenient to access.
Israt I.
10 months ago
Bad!
Counter left unmanned during both visits
I was very disappointed with the service I received. I attended on two separate occasions to collect items for my young child, but on both visits the counter area appeared unstaffed and no one was available to help me. When I inquired about assistance, staff were unable to provide information about when someone from that department would be available. Instead, I was given a referral to another health service. This was an extremely frustrating experience, particularly given the importance of the matter I was trying to address.
Arman M.
one year ago
Excellent!
Friendly reception made the visit pleasant
Positive Experience