Five Valleys Medical Practice

Terrible healthcare with zero patient care

Reinstate Locking Hill surgery. They demonstrate zero concern for their patients, scheduling appointments is impossible, and their lack of competence directly led to a significant decline in my health. I am definitively changing medical practices.

Negligent care at surgery raises concerns

I've experienced deeply unsatisfactory care at this medical practice. The physician prescribed me medication that could have been life-threatening, despite my inquiring about its safety given my cardiac condition. They assured me it was "completely safe". Fortunately, I took the initiative to research online, which revealed the potential dangers. Exercise extreme caution with this surgery and verify every detail independently. Should you decide to take the risk, I strongly advise against seeing Dr. Oliver or Dr. Kempson. Their actions leave me questioning whether it's deliberate negligence or sheer incompetence. I've initiated legal proceedings for negligence and lodged numerous complaints. Judging by the practice's poor ratings, I suspect many others have done likewise.

Exceptional care and service at local clinic

Absolutely outstanding! I consistently find it effortless to secure an appointment. The nurses on the upper floor are truly exceptional. They always take their time, ensuring a thorough and unhurried experience. Please continue your excellent work - it's greatly appreciated!

Five Valleys Medical: A family's glowing review

Our family's experiences at Five Valleys Medical Practice have consistently exceeded expectations. From vaccinations to routine appointments for both ourselves and our children, the level of care has been exceptional. The staff's kindness, thoroughness, and attentiveness are truly commendable. We've noticed that our children's health concerns are always given priority, and the wait times for appointments and phone responses are remarkably brief, especially when compared to other facilities we've encountered. Recently, we brought our oldest child in for immunizations. The nurses, Abbie and Emily, were absolutely wonderful. Their welcoming demeanor and reassuring approach, coupled with the thoughtful touch of playing Bluey during the procedure, created an incredibly positive experience for our little one. We're genuinely grateful for their outstanding care and consideration.

Terrible service and endless waiting at clinic

Spent 12 weeks waiting for an appointment at this place - absolutely ridiculous! Total waste of time!!!

Urgent weekend care needed for recurring pain

I've consistently had positive experiences with the services offered. However, a recent incident highlighted a potential area for improvement. I found myself grappling with a recurring ailment that causes intense discomfort. Having dealt with it before, I was aware that the treatment is swift, effective, and easily diagnosed. All I needed was a brief consultation and prescription to alleviate my suffering. Unfortunately, the onset of my symptoms coincided with a Friday, leaving me unable to secure an appointment until the following Monday. The prospect of even limited weekend hours could have spared me considerable distress. This experience made me reflect on the value of accessibility, especially for urgent cases that don't necessarily warrant emergency services but still significantly impact patient well-being.

Urgent concerns: Poor care and communication

I recently lodged a grievance regarding subpar care and treatment received by a family member. Frustratingly, the link to my complaint has vanished, leaving me unable to access it or view their automated response, which had assured me of the rarity of complaints and promised a swift reply. The practice's communication, both internally among staff and externally with patients, is woefully inadequate. This extends to their interactions with other teams they refer to. One shouldn't rely on a GP's promise to call back after triage; if a day passes, it's imperative to follow up. In my experience, a prescription was cancelled without any notification to the patient, and no alternative was offered. Moreover, test results weren't shared with the specialist as they should have been. During a phone consultation, insufficient time was devoted to gathering a comprehensive history of the presenting issue, resulting in an inaccurate and deeply alarming diagnosis being delivered. Throughout this ordeal, there was a palpable lack of concern or care for the patient's well-being.

Terrible service wasted my precious time

Completely ridiculous delay that renders the entire service pointless

Frustrated patient slams practice's gatekeeping

It's utterly ridiculous. These so-called "trained care navigators" - who are essentially just receptionists with a fancy title - now have the audacity to determine whether you're worthy of a doctor's time. Out of my three attempts to get medical attention, I was dismissed twice by the front desk. The one instance I wasn't immediately rebuffed, I received a measly text message with some generic advice from a doctor instead of an actual appointment. I'd love to find a silver lining, but I'm at a loss. I don't know a single soul who's had anything remotely resembling a positive experience with this practice. If you value your health and sanity, I strongly advise you to steer clear of this place.

Grateful patient praises medical center's support

Here's a revised version of the review, with modified grammar and unique phrasing: Having grappled with diabetes for a decade and a half, I recently experienced a brief loss of consciousness. This incident, reported to the DVLA by law enforcement, led to an unexpected revocation of my driving privileges without any consultation with my physician. The ordeal, which began in October 2023, has been a challenging journey. However, I'm relieved to report that a resolution is finally on the horizon, thanks to the unwavering support of the practice's reception staff, call center team, and my dedicated doctor. I cannot overstate my gratitude to everyone involved - from the ever-helpful individuals answering the phones to the efficient doctors' secretaries, and especially to Dr. Hampton. The level of assistance provided by this medical center has been nothing short of exceptional. My nomadic lifestyle over the past two decades has exposed me to various healthcare facilities across the country. Without hesitation, I can affirm that this surgery ranks among the finest I've encountered. But don't just take my word for it - experience their outstanding service for yourself.

Consistent excellence in medical care

I've consistently had positive experiences during my visits. The medical team and support staff have always been excellent, providing top-notch care and service. I've never encountered any issues with the doctors or any other personnel at the facility. Their professionalism and attentiveness have made each of my appointments a pleasant and reassuring experience.

Contrasting experiences at medical practice

Maddi, the receptionist, exudes politeness and charm, creating a welcoming atmosphere. However, my experience with Amber left much to be desired. Her phone manner was abrupt and lacked empathy, especially considering I was attempting to schedule an appointment for a child with special needs. On a more positive note, my recent switch to this surgery has been a breath of fresh air. For the first time in ages, I encountered a GP who genuinely listened and valued my input. Not only did they provide a referral, but they also assigned me some 'homework' to aid in my self-improvement while awaiting further treatment. This approach left me feeling both heard and empowered in managing my health.

Uncaring and uninformed: Medical professionals

The medical professionals I encountered appeared indifferent and lacked the expertise I expected. Their knowledge seemed inadequate, and I felt they showed little concern for my well-being. The experience left me questioning their competence and commitment to patient care.

Terrible service and misleading parking information

The advertised complimentary parking is practically impossible to locate, rendering it essentially hidden. For NHS patients unfamiliar with Stroud, navigation becomes a significant challenge. The staff demonstrated a total absence of compassion, with the receptionist proving utterly unhelpful in either transferring my call or notifying the appropriate professional about my difficulties in finding the designated parking area.

Disappointing medical experience at new clinic location

After relocating to the town centre, the medical practice has become completely uninviting. The environment feels cold and impersonal, with absolutely no entertainment options for children during wait times. The decor is barren, lacking even basic decorative elements to create a welcoming atmosphere. This only amplifies the inherent discomfort most people already feel when visiting a doctor's office.

Terrible customer service at this medical practice

The staff at this medical facility were incredibly unhelpful and dismissive. Both the receptionists and the doctor displayed a complete lack of professionalism and compassion. When I attempted to resolve my concerns, they consistently avoided direct communication, preferring to send impersonal text messages. After multiple phone calls, I finally reached a physician who coldly stated that my issue was not his responsibility and flatly refused to provide any assistance.

Worst medical experience ever terrible healthcare service

Absolutely dreadful medical professionals who provide zero notice about their upcoming absences, informing patients just 48 hours before a long-awaited consultation that's been scheduled for months. If you somehow manage to secure an appointment, brace yourself for subpar care and the high likelihood of walking out with additional health complications beyond what you initially sought treatment for.

Terrible service and unhelpful front desk staff

Staff at the front desk displayed a terrible attitude. Completely unhelpful and a total disappointment. Absolutely worthless experience!

Terrible healthcare experience at this medical facility

Ineffective leadership and substandard care for both employees and those seeking medical attention

Frustrating customer service that wastes my time

Endured over 20 minutes on hold before finally reaching a representative, only to have the call abruptly terminated. Upon redialing, I discovered the office had shut down for their lunch break. There was no option to leave a voicemail or request a return call, and my work commitments prevent me from attempting to connect again until the following day.