Fordhouses Medical Centre

Pleasant diabetic nurse appointment experience

Attended an appointment with the diabetes clinic today and found the healthcare professional to be very pleasant and helpful.

Friendly receptionist made me feel welcome

Seen by a member of staff today who was very pleasant and supportive :)

Reception blocked urgent appointment access

I'm not satisfied with my experience because accessing appointments has been difficult. The reception staff seem to have significant control over whether you can get an appointment when you actually need one. When I called on a Monday regarding an urgent matter, I was told the earliest available appointment was on Friday, which didn't work for my situation. I feel that urgent requests should be accommodated within a day or two at most. The reception team appears to be the first point of contact, and I believe this process needs improvement. I would suggest considering additional staffing to help manage appointment availability more effectively.

Staff interrupted and dismissed my concerns throughout

I recently had a highly disappointing experience at this surgery during an appointment. The clinician was rude and dismissive from the moment I entered the room, failing to introduce themselves and making me feel extremely uncomfortable. They frequently interrupted me while I tried to explain my sensitive medical history and seemed dismissive of what I was describing. Their condescending tone and lack of empathy throughout the appointment were completely unprofessional. The examination was handled in a manner that made me feel uneasy, with no effort to reassure or make me feel at ease. I left feeling anxious, disrespected, and upset, which is not how anyone should feel after a medical appointment. I've had good experiences with other healthcare professionals in the past, but this encounter fell significantly short of the standard I would expect. I urge the surgery to take action to ensure that patients are treated with the respect and care they deserve. I cannot recommend this surgery based on the treatment I received and would suggest others consider alternative options.

Thorough and attentive to symptoms

The medical professionals at this practice in Wolverhampton have provided excellent care throughout my two decades as a patient. They demonstrated thoroughness and efficiency when investigating my health concerns based on the symptoms I described. I would recommend this practice.

Reception team made me feel welcome

Overall, I have had a positive experience with both the reception team and the clinical staff. I would certainly suggest this practice to those I know.

Friendly staff who actually listen to patients

This is an excellent medical practice in the area. All of the clinical and administrative staff are exceptionally friendly and welcoming. They consistently demonstrate genuine care and concern for their patients. The management team is particularly impressive and easy to communicate with. The practice makes a real effort to accommodate urgent appointment requests for those who need prompt attention. I have been a patient here for some time and can confidently say that the standard of professionalism and collegiality among the team is outstanding.

Getting appointments here remains straightforward

I have been registered at this surgery in Fordhouses for approximately a decade. Throughout this time, my family has consistently experienced high-quality care. The clinical staff member I see regularly demonstrates genuine commitment to patient wellbeing and always allocates sufficient time during consultations. Over the past few years, I have observed that the practice has become considerably busier, which I believe reflects its positive reputation attracting more patients seeking continuity of care. Scheduling appointments has not presented difficulties for me personally. I felt compelled to share this positive feedback after noticing some critical reviews online. I recognise that increased demand can sometimes result in appointment availability challenges, which understandably causes frustration for some patients. However, based on my own experience and discussions within my local patient group, I do not believe the negative claims regarding financial practices or staff conduct are accurate. We have not encountered any substantive complaints through our patient group channels. I wish the practice continued success.

Reception staff were dismissive and unhelpful

I would not recommend this practice. I had a negative experience during my visit today. I felt the clinician was dismissive of my concerns and the communication was difficult to follow. I did not feel my medical needs were properly addressed, and I was unhappy with how my medications were managed. The overall standard of care fell short of my expectations. I intend to lodge formal complaints about my experience.

Felt listened to and given proper time

I would like to commend the clinician on the way she conducts herself in her role, as she has helped me with several issues that I have experienced and always gives me adequate time without making my appointment feel rushed.

Impossible to book appointments when needed

Poor service experience with difficulty accessing appointments. Felt pressured regarding treatment recommendations and questioned whether clinical decisions were influenced by financial incentives rather than patient need. Was given information about a callback that did not align with actual surgery operating hours. Overall impression of a practice prioritising revenue over patient care and attention.

Impossible to book appointments through reception

Securing an appointment at this practice proves to be quite challenging regardless of when you attempt to book. The reception staff interaction was unsatisfactory, with one member of staff appearing dismissive. There was also a concerning instance where information that was promised to be passed on did not reach the intended recipient, which felt like it may have been deprioritised. Over a three-week period, attempts to arrange a face-to-face consultation with a preferred clinician were unsuccessful, resulting in an alternative appointment being offered at a different location, which was subsequently cancelled. While the practice maintains standards regarding professional conduct from patients, there appears to be inconsistency in how staff themselves uphold these same standards. The overall experience fell significantly short of expectations. A formal complaint has been submitted to the relevant health authority regarding these concerns.

Reception staff could be more helpful

I have had positive experiences with the medical staff. However, I have found interactions with one member of the reception team to be consistently difficult. This person has come across as unhelpful and dismissive both during in-person visits and when speaking on the telephone. I have felt that they show reluctance to assist with queries, which has made contacting the practice a source of anxiety for me.

Phone queue chaos makes booking nearly impossible

Getting an appointment proves challenging as callers are instructed to ring from 8am onwards, yet the line remains busy or drops after a brief wait, necessitating repeated attempts only to hear that slots are unavailable. Certain team members can come across as curt and lacking in empathy. The clinical staff demonstrate excellent expertise and genuine care towards patients, though the appointment scheduling process requires significant enhancement and the overall customer service experience would benefit from improvement to ensure patients receive the standard of care they deserve.

Long phone queue made appointment impossible

Attempted to contact the practice last week and experienced an extended wait time on hold before disconnecting. Found this to be frustrating.

Booking appointments here is unnecessarily difficult

Booking an appointment at this practice can be quite challenging. When calling in the morning, there is often a lengthy wait, which means you may need to try again later. However, if you do call back, you might be told that you should have rung earlier and advised to contact the practice the following day instead. The reception staff can sometimes come across as abrupt and hurried when you're trying to discuss your needs, which makes the appointment booking process feel frustrating. That said, the clinical staff are very pleasant and approachable.

Reception staff hung up during my call

Unhelpful and discourteous, the call was terminated when I attempted to ask my question.

Impossible to book appointments, staff were rude

Getting an appointment at this practice has proven very difficult, and I found the staff interactions to be quite unpleasant. I've been attempting to secure an appointment for several weeks without success, as availability appears extremely limited. On the occasions when a phone consultation has been arranged, the expected call has not materialised. Overall, my experience with this practice has been disappointing, and I feel the reception team could benefit from improvement.

Impossible to reach and staff won't listen

Disappointing experience with accessibility and communication. It is consistently difficult to reach the practice by phone, and obtaining an appointment proves challenging. The reception experience felt unwelcoming, with interactions that lacked patience and attentiveness. There was a sense that concerns were not being fully heard or given proper consideration. The overall service quality appears to be declining. Improvements are urgently needed.

Phone queue cuts you off without explanation

The website explains how to book an appointment. When I called to arrange one, the first thing I heard was that there were no appointments available. It was unclear whether this meant for that particular day or in general. The call ended rather suddenly without much explanation. I found the overall experience frustrating.