Fordingbridge Surgery

Amazing service .

Initially I rang on a Friday afternoon, on my return from an Easter holiday, not expecting to get an appointment before the weekend. I received a call back within 30 mins asking me to go in at 4.30 pm to see Alison Pisani. Alison was prompt and efficient in her assessment, showing much empathy to my situation. Diagnosis made and medication collected from the very speedy dispensary, I was home within the hour with a promise of a phone call from Alison on the following Friday 17 April. Unfortunately my situation did not improve and following the promised call from Alison on the Friday , I was back to the Surgery for further assessment mid morning. With stronger medication prescribed . I was again home by lunchtime. Again Alison was extremely kind and sympathetic to my case ,promising to call again on Friday 24 April. Still not fully better by the 24 April , Alison saw me again and prescribed a longer course of medication. Finally today Monday 27 April, I feel as if I have turned a corner and am improving . Alison again as promised is going to call on Friday and hopefully I will no longer need her services ? I am so impressed with the attention I received from Alison Pisani at Fordingbridge Surgery , she has been a model example to the profession for her tenacity, kindness and efficiency. I am so grateful for her support and kindness with my situation. Thank you so much , Alison.

Getting steadily worse......

I so wish there was another Dr's in Fordingbridge but we are stuck with no choice but to use this surgery. Everything done via online as the default option. 2 days to hear back if you will be granted an appointment...meanwhile people who claim not to be able to use online phone and get an appointment immediately. I've been on the receiving end of a misdiagnosis because the GP was diagnosing me via a iPhone photo.....went privately in the end....shocking service.

Above all expectations

Having transferred to Fordingbridge Surgery from a ‘very poor’ service with my previous local practice I cannot recommend enough the Care & Services provided by My Gp and all the team… They go above and beyond all my expectations The Pharmacy team, Nurses with blood tests, ALWAYS get a response within 24hrs including appointment if needed… Hospital or specialist referrals….My actual GP is fantastic and all the team based there are 100% how all Surgeries should be in my opinion

Top-notch surgeon made all the difference

This medical facility stands out as arguably the top surgical center nationwide.

Caring doctors who truly listen

Since relocating to Alderholt five years ago, my partner and I have been patients at this medical practice, utilizing a comprehensive range of services including consultations, prescription renewals, diagnostic tests, and immunizations. Every single encounter has been nothing short of remarkable — undeniably the most superior healthcare experience we've experienced across multiple regions of the United Kingdom. The precision, caliber of treatment, and meticulousness of post-care follow-up have consistently been phenomenal. From medical professionals to administrative staff, each interaction has demonstrated an extraordinary blend of professional expertise, compassionate approach, and seamless operational efficiency. We genuinely cannot conceive of any way the service could be improved. In an era where criticism flows readily and positive acknowledgment is rare, this medical facility stands as a shining example of excellence within the healthcare system. Fordingbridge Surgery truly embodies the highest standards of medical care and professional commitment.

Friendly staff helped me out

Exceptional companion assistance

Rude staff dismissed my son's needs

Absolutely terrible service. Arrogant employees and persistently untrustworthy when making reservations via Anima. It's evident there's no genuine comprehension or empathy towards customers' legitimate concerns. When I phoned about my young son's situation, the front desk representative suggested I simply search online — a response that was both inappropriate and utterly disrespectful. Profoundly frustrating and completely unacceptable.

Quick care when I needed it

Fordingbridge Urgent Care accommodated me promptly, providing timely and valuable medical guidance and treatment during my visit.

Rude staff killed my hotel stay

The front desk staff can be challenging to interact with at times...

A compassionate doctor who truly listens

An incredible physician who displayed remarkable compassion, empathy, and genuine concern throughout our interaction.

Quick help with medication switch

I experienced some adverse reactions to a prescribed medication, so I reached out to my doctor via message inquiring about potential alternatives. The response was remarkably swift, with a text message quickly confirming and arranging a new treatment that was sent directly to my local pharmacy. The entire process was incredibly smooth, efficient, and compassionate, eliminating the need for time-consuming phone conversations or in-person consultations. I am truly grateful for such excellent and considerate medical care.

Caring nurse helped calm my nerves

The healthcare professional I encountered was both calming and highly competent, creating a reassuring atmosphere during my visit.

Friendly staff saved my day fast

Exceptional customer support that responds rapidly and provides incredibly supportive assistance.

Endless wait for a simple appointment

Absolutely atrocious.... I've wasted most of my workday attempting to secure a booking with Anima, only to be met with frustration. After patiently waiting in line as the fifth caller, I'm informed by reception that they cannot schedule an appointment. It's a completely ridiculous runaround... how complicated could this possibly be!!...

Frustrating online form runaround

Frustrated - After submitting an online form, I was informed that my medical condition details were insufficient. As a result, my request was summarily dismissed, and I'm now required to restart the entire application process. Hardly an efficient approach to healthcare access

Welcoming medical practice in fordingbridge

Recently relocating to this community, my initial experience was impressively smooth with welcoming staff and volunteers. Subsequent update: Throughout the past three years, I've fortunately avoided requiring medical attention. However, during recent weeks, I've visited several times and discovered the entire team - from reception personnel to nurses and physicians - to be consistently warm and supportive. We're truly fortunate to have such a well-run healthcare facility in Fordingbridge. My sincere appreciation!

Quick morning help at medical center

Exceptional customer service - I reached out for a medical consultation at 8:00, received a callback at 8:30, and was seen by a doctor at 9:00. The Emergency Practitioner was incredibly welcoming and efficiently diagnosed my condition, providing a prescription in just around 5 minutes.

Quick care when my kid needed help

Smooth service with quick admission and prompt medical care for my young patient

Terrible - Agree with other Reviews

I would love to say that using their online triage system was a positive experience but being completely honest I cannot. Waiting 2 x days to then be given an appointment nearly 4 weeks away is not acceptable. I think I will have to go back to the system of trying to phone the surgery as others tell me that is the best way to get a more appropriate appointment.....which seems to go against the process that they are trying to encourage patients to use. I can quite see why people go to A&E when they really should be seen more locally. I ended up seeing a GP privately in the end.

Quick help from friendly nurse Ali

Exceptional and prompt medical attention provided by Ali and the staff at Fordingbridge Surgery. Kudos to the National Health Service!