Fordingbridge Surgery

Friendly staff saved the day

Encountered a couple of problems within a fortnight. Every team member addressed these concerns with exceptional skill. Deeply grateful for your outstanding service and support. Many thanks indeed.

Quick care when we needed help

During the past two days, we've engaged with medical staff and physicians regarding two distinct health concerns, and the level of professionalism and kindness we experienced was exceptional. Our sincere appreciation goes out to the entire team.

Worst service ever on saturday night

Completely useless right now

Frustrating wait with unhelpful front desk staff

The front desk staff seemed more interested in her computer tasks than attending to patients. In contrast, the physician was exceptional. Attempting to be considerate, I chose to sit on the medication dispensing side of the waiting area, only to be reprimanded for my seating choice.

Quick and friendly customer support

Consistently provides excellent support and quick communication.

Friendly staff made my day better

An exceptionally supportive, compassionate, and skilled medical team. I wholeheartedly endorse their services.

Quick care for my stubborn cough

For nearly a month and a half, I've been battling a persistent respiratory issue. When I approached the reception to schedule a consultation, I received a prompt callback that very day. The physician personally reached out and arranged an in-person appointment for the following morning. I was seen by a compassionate female doctor who carefully examined my lungs, detecting some mild crackling sounds. She promptly prescribed antibiotics and arranged an X-ray. Incredibly, by 4 pm the same day, I completed an efficient 8-minute X-ray at the Fordingbridge facility. I cannot express enough appreciation for the exceptional service and care provided by both medical professionals involved.

Caring staff made my day better

Every interaction I have involves incredibly welcoming, supportive, and flexible personnel. Scheduling appointments is seamless, and the team consistently demonstrates exceptional courtesy and genuine empathy, always striving to provide the best possible assistance.

Frustrating wait for a basic health check

Ineffective scheduling process. Only straightforward cases seem manageable. Patient volume overwhelms their capacity. Extensive delays for initial phone consultation Followed by additional waiting period for potential in-person visit (subject to their discretionary assessment).

Quick and caring family doctor

Outstanding medical practice. Cannot speak highly enough of them. Consistently available and reliable whenever we require their services.

Quick and painless blood draw

Getting my blood drawn turned out to be surprisingly comfortable. The appointment ran precisely as scheduled, the staff was wonderfully reassuring, and the actual needle stick was barely noticeable. I'm truly grateful for such a smooth process!

Surgery went smooth despite challenges

Exceptional medical procedure performing remarkably during extremely challenging circumstances.

Quick and caring medical team

The medical practice at Fordingbridge consistently delivers exceptional care and is always responsive to both myself and my caregiver. Much appreciation!

Frustrating wait during urgent medical need

Dec 22 A family member experienced a critical health concern, yet the physician deemed it unworthy of a return call. The pharmacy also failed to follow through on their promise to contact us, yet again. Previous review 22 I'm advocating for a worn-out relative who lacks the energy to voice their ongoing frustrations. The consistently subpar service continues, with COVID-19 serving as a convenient excuse. Waiting two days just to schedule a consultation with a non-medical staff member for an appointment weeks away is ridiculous. At least this time someone actually returned the call, unlike the previous instance of complete silence. It's no surprise emergency rooms are overwhelmed when patients are subjected to such abysmal healthcare communication. This isn't an isolated incident.

Quick help before evening rush

Accessing medical care seems more challenging these days, and the digital communication can feel somewhat drawn out. However, this evening, just prior to 6 o'clock, I urgently required medical consultation. I communicated with the receptionist, who assured me she would add me to the emergency queue. Remarkably, a physician called me back within minutes, and we promptly established a treatment plan. While it's true that current healthcare practices differ from past approaches (and many aspects of life have changed), I received prompt assistance when it mattered most - so I extend my sincere appreciation.

Professional and caring staff every time

Consistently met with top-notch care and support at this medical facility

Quick appointments and caring staff

Scheduling appointments is convenient, especially for pediatric care, which is impressive considering the current strain on medical services. Our physician has been remarkably adept at addressing a wide range of health concerns. The staff maintains a welcoming demeanor, even while managing a heavy workload. Digital platforms function smoothly. The pharmacy team provides exceptional assistance. The sole drawback preventing a perfect rating is the lengthy phone wait times.

Trusted doctors for three decades now

Throughout my three-decade relationship with this medical practice, I've consistently experienced outstanding care and service from every single staff member. My sincere appreciation goes out to them!

Online system drove me crazy

I've attempted to utilize the new digital platform twice now, but each time I've abandoned it and returned to the traditional phone-based approach, even if it means enduring lengthy wait times. Despite being 77, I consider myself tech-savvy, yet I find this new system unnecessarily convoluted. (My suspicion is that the system was deliberately designed to discourage elderly patients from engaging with the surgery 😂😂😂)

Quick help at the clinic today

I arrived at the clinic with a health concern, and the receptionist was incredibly supportive, quickly scheduling a consultation. I was seen by a Doctor in just 15 minutes. The physician was meticulous, compassionate, and successfully alleviated my worries. Immediate follow-up steps were coordinated on the spot, and I am deeply grateful to both the Doctor and receptionist. Outstanding service.