Fordingbridge Surgery

Quick care when we needed it most

My spouse required a medical consultation and utilized the anima platform. After registering and logging in, he received a phone call and secured an appointment within just 10 minutes. Due to his vulnerable immune status, the doctor met him directly in the parking area 15 minutes later, conducted an examination, provided a prescription, and he was back home within an hour. Exceptional service! Immediate and straightforward access to a healthcare professional - precisely how medical care should function!

Quick and helpful airport check-in

The personnel were incredibly welcoming, and the entire process was handled with remarkable speed and professionalism.

Quick and friendly morning stop

Top-notch customer care, just like every other time I've been here

Terrible clinic that keeps losing my records

Absolute rock bottom rating if it were possible. This medical practice is the epitome of incompetence. They deserve zero recognition for their consistent failures in managing basic administrative tasks. Time and again, they've directed me to non-existent locations or claimed I'm not registered in their system. The entire operation is so dysfunctional that society would be better served if they simply ceased operations altogether.

Caring doctors who truly listen

The medical staff at Fordingbridge GP surgery and Pharmacy have consistently delivered exceptional care and assistance throughout the years. Their team operates with precision, professionalism, and always ensures high-quality treatment with compassion, empathy, and genuine concern. We are truly fortunate to have such a remarkable group of healthcare and administrative professionals dedicated to serving the Fordingbridge community.

Helen's caring help made my visit better

Visited the medical practice in Fordingbridge and was pleasantly impressed. Dr. Helen Shepherd provided excellent service with a warm and welcoming demeanor, making the appointment a positive encounter.

Friendly doctors who've cared for us decades

Throughout nearly two decades, my entire family has relied on this medical facility, consistently experiencing exceptional care from the doctors and personnel. Their approach is compassionate, streamlined, and demonstrates the highest standards of professional conduct, truly embodying the best qualities of the National Health Service. I can confidently endorse this practice without reservation.

Caring doctors who truly understand my needs

I struggle with ongoing health challenges, and this medical practice has been incredibly supportive. They meticulously manage my multiple referrals and consistently track my blood test outcomes. Whenever I require assistance, they are consistently helpful and responsive. Having lived and received medical care in numerous locations throughout my life, I can confidently state that this surgery represents the pinnacle of NHS healthcare quality. My sincere appreciation goes out to the entire team for their exceptional service.

Nurse saved me during her lunch break

On Wednesday, I suffered a plaster injury to my eye and was initially directed to Fordingbridge Hospital. Unfortunately, the facility was ill-prepared to handle my specific medical need. Feeling frustrated, I sought help at the local doctor's surgery. Despite not being fully equipped for such a situation, a compassionate nurse generously interrupted her lunch break to carefully clean my eye. She creatively addressed the problem, providing crucial temporary treatment that bought me sufficient time to reach the emergency eye hospital. I would also like to commend the reception staff, who were incredibly helpful and supportive throughout the process.

lifesaving care from a diligent gp

A close relative recently encountered some persistent health concerns and was initially seen by our local GP, who subsequently referred them to a specialist at Salisbury District Hospital for diagnostic testing. The initial test results appeared to suggest the patient was cancer-free (which had been an initial concern). However, our Fordingbridge Surgery GP carefully reviewed the results and felt uneasy about certain aspects, subsequently recommending a return to the same consultant for more targeted examinations. Several weeks later, following additional testing, a serious cancer diagnosis was confirmed, necessitating immediate surgical intervention and a radiotherapy treatment plan. Fortunately, the treatment was prompt and successful, and the family member is now cancer-free. The hospital consultant specifically highlighted the exceptional diligence of the family member's GP, noting that their insistence on further specific testing was crucial in identifying the cancer. Without the GP's proactive approach, the cancer would likely have remained undetected, potentially becoming untreatable. Unlike many other public reviews, this Surgery comprises dedicated professionals working under extremely challenging conditions (COVID, funding constraints, medical staffing shortages), and has necessarily adapted its operations through e-consults and telephone triage systems. While the new interaction methods can occasionally cause frustration (the e-consult form definitely requires simplification), it's critical to recognize that the Surgery employs outstanding GPs who genuinely go above and beyond, ultimately saving lives. We extend our heartfelt gratitude to the entire Surgery, and particularly to Dr Arthur in this instance. As for those individuals leaving negative reviews about parking, when a substantial public car park is merely a short walk away, such criticisms seem entirely misplaced.

Terrible service during covid shutdown

Another disappointing encounter. How much longer will Covid serve as a convenient justification?

Long wait but kind staff helped me

Getting an appointment at this surgery is incredibly frustrating. You'll spend around half an hour waiting on hold before anyone picks up. However, when someone finally answers, they are genuinely friendly and supportive. The clinic desperately needs to improve their appointment booking system. Their online scheduling platform is notably unreliable and fails to function properly.

Rude receptionist ruined my medical visit

The claim that this medical facility is the 'heart of the surgery' is utterly absurd. The blonde-haired receptionist at the front desk is arguably the most disagreeable and coldest individual I have ever encountered. Her consistently hostile, discourteous, and callous demeanor demonstrates a complete lack of professional conduct and requires immediate intervention in basic interpersonal skills and empathy. The parking situation desperately needs addressing. While I comprehend the necessity of the drive-through blood testing area, its current placement is extremely problematic, effectively blocking access to the disabled parking spaces near the entrance. This arrangement is not only frustrating but also displays a profound disregard for patients with mobility challenges.

Scheduling challenge at this clinic

Scheduling an appointment continues to be challenging at this location.

Scary phone call about mum's medication

Absolutely subpar. An unidentified individual left a message for my mother advising her to discontinue her prescribed medication. When the physician finally responded, they claimed no knowledge of the source of this message and emphasized that the advice was completely incorrect. The ongoing pandemic is not a valid justification for such consistently inadequate service.

Quick and painless covid vaccine today

Received our second coronavirus vaccination today at the Fordingbridge Surgery immunization site. The entire process was remarkably smooth, professional, and welcoming. Sincere appreciation to the entire team for their excellent work. 👏👏

Rude receptionists made me want to switch practices

I've only been a patient here for a short while, and given that both my husband and I are disabled, navigating medication management through the reception desk has become an incredibly frustrating experience. Never in my entire life have I been treated with such disrespect. With a background in caregiving, I understand the importance of treating people with dignity and compassion, but the reception staff here are shockingly dismissive and contemptuous towards patients. Their attitude is completely unacceptable, and as a result, I'm actively seeking a new medical practice that actually values patient care.

Parking nightmare at the pharmacy

Terrible parking situation! Approximately 50% of parking spots were vacant. Completely frustrating experience attempting to collect prescription.

Terrible data handling at local pharmacy

Attempted to deliver a flu vaccination document from the pharmacy, and was instructed to hand it to a volunteer. The form contained sensitive personal information, raising serious privacy concerns. Parking was a nightmare, with numerous spaces inexplicably blocked off. Had to make a second trip later, completely squandering my time and patience.

Kicked out after painful surgery

Disrespectful and incompetent staff treated me poorly after I explained I couldn't wear a mask due to recent neck and throat surgery. I was made to wait 15 minutes only to be verbally attacked and ultimately told to leave the premises, despite my medical condition.