Forrester Street Medical Centre

Awfull service

I suffer with severe depression and mental health and thr reception staff or thr dr do not care to what extent the person health is, I booked a e consultation and told of the suicidal and dark thoughts and I get call to say your appointment has been booked in 4 days time, when asked what do I do till then with ny thoughts I get told this is the appointment I have and if your not happy full another e consult absolutely disgusting the surgery is worst surgery I have been with

Improved service with helpful staff and online booking

Over the years, their service has been inconsistent, but they've improved significantly recently. The online booking system is a game-changer - no more endless phone calls or frustrating attempts to secure an appointment. Previously, you'd spend ages on hold, only to be told to try again the next day. The reception staff used to be hit-and-miss, with some less-than-friendly interactions. However, they've brought in some new team members who are much more professional. Rafia, in particular, stands out - she's exceptional. When I had an issue, she resolved it quickly, was incredibly pleasant, and even apologized for a colleague's earlier mistake. Her considerate approach and work ethic are commendable. While some doctors can come across as aloof, my overall experience has been positive. Most are approachable and competent. The Asian nurse performing ECGs (whose name I unfortunately don't know) is fantastic, as is Doctor Sahota. All things considered, I'm quite satisfied with their service. There's still room for enhancement, but they've made significant strides and are notably better than both their previous standard and many other medical practices.

Terrible service for my autistic daughter's urgent needs

Extremely dissatisfied with the service and inconsistent communication from the receptionist. I submitted an e-consult to secure a same-day appointment for my autistic daughter, but was only provided a slot after a two-week delay, which is completely unacceptable. Dr. Kimjiji failed to properly address the e-consult and seems to be neglecting patient needs. The practice desperately needs to improve appointment availability. I absolutely cannot recommend this medical office to anyone and will be reducing their patient count by 5 due to this poor experience.

Terrible healthcare for children at this clinic

The absolute worst medical practice... the doctors consistently refuse to prescribe any medication for children, even when suffering from chest infections, severe sore throats, and high fevers. I brought my child in three separate times, and each time the GP claimed everything was fine and sent us home. Completely unacceptable and infuriating. I would never suggest anyone visit this clinic. Steer clear of this surgery. Total waste of time and energy.

Terrible medical care and no support

Absolute waste of time and effort. I'm desperately attempting to find a new healthcare provider.

Worst product ever, total waste of money

Wish I could award fewer stars than the minimum. :-/

Worst medical support ever for mental health help

I've been reaching out to my GP since August 30th, 2024, seeking assistance for my intense social anxiety. I simply requested help. On two separate occasions, receptionists assured me I would receive a callback that morning, which was on August 5th. When I contacted them a third time to inquire about scheduling an appointment, the receptionist's response was shocking. They claimed the doctor wasn't going to help me and instead had dispatched an ambulance. After waiting two hours, no ambulance arrived. Can you believe what they actually did? They sent police to my home because I completed an online form asking for help with my severe anxiety, and they unnecessarily involved emergency services. As a result, I am now planning legal action.

Terrible healthcare experience with lazy gp receptionists

Utterly absurd healthcare approach. Despite being 35 and having maintained excellent health without seeing a doctor for nearly two decades, the moment I require medical attention through a private chiropractor referral, I'm confronted with an impersonal online form system. The receptionists expect me to complete digital paperwork and passively wait for a potential callback from my GP. The National Health Service has deteriorated dramatically. They seem content to collect taxpayer funds while comfortably lounging and sipping tea, completely disconnected from patient needs.

Terrible gps service with incompetent and unprofessional staff

Incompetent medical staff running this GPS clinic demonstrate shocking levels of ineptitude. These physicians seem completely clueless and remarkably unprofessional. This entire facility is an embarrassment that should be immediately shut down. Absolutely unacceptable healthcare standards.

Terrible service and unhelpful medical staff

The front desk staff are incredibly discourteous, with Sue Male dismissing my concerns about running out of medication and suggesting doctors have more important tasks. They repeatedly alter my prescription procedures without any communication, and this isn't the first time they've made unilateral changes without informing me.

Worst medical experience ever horrible service

Would rate even lower if possible, absolutely dreadful general practice with countless issues, the staff's lack of helpfulness is matched only by the doctors' incompetence. They completely botched my prescription, and it's taken me a week of constant struggle to make any progress, with no one taking responsibility. I'm still attempting to resolve this mess nearly two weeks later. I'm definitely switching healthcare providers because I've experienced nothing but continuous prescription problems over the past year.

Fantastic receptionist makes medication ordering a breeze

Lately, getting my prescriptions has been challenging due to the medical hub's closure, and I struggle with online ordering. However, Ruth, the receptionist, has been absolutely incredible - truly a standout employee. She's consistently cheerful and goes above and beyond to assist me. The medical practice would be wise to ensure they retain her, as her helpful and positive attitude makes such a difference when navigating healthcare bureaucracy.

Exceptional care and compassion at this clinic

I've been a patient at this medical facility for an extended period, and it truly stands out as an exceptional healthcare provider. The entire team demonstrates remarkable professionalism, genuine compassion, and unwavering support. My sincere appreciation goes out to them.

Rafia and doctor sahota make healthcare awesome

I want to express my appreciation for Rafia, the receptionist, who truly stands out in your practice. Over the past couple of years, she has consistently been exceptional in our interactions. Unlike many at the front desk, she genuinely listens and shows sincere care. When Rafia commits to calling back, she follows through without fail. Her approach is both highly professional and deeply compassionate. The new team seems to be a significant improvement over the previous staff. Doctor Sahota is equally praiseworthy. His skill with children is remarkable, and he leaves no stone unturned during examinations. He takes the time to carefully listen to patients' concerns and doesn't dismissively brush them aside. I'm truly grateful for these two outstanding professionals who make such a positive difference.

Gentle nurse kate made blood draw painless

I had my blood drawn by Nurse Kate this morning, and the procedure was executed with precision and expertise. Her demeanor was exceptionally compassionate and attentive, and she consistently demonstrates a commitment to providing outstanding patient care, always ready to address any questions or worries you might have.

Exceptional nurse kate delivers outstanding patient care

Kate, the nurse, is exceptionally welcoming and skilled in her profession. She consistently demonstrates remarkable dedication to patient care, extending herself far beyond typical expectations. Her presence is genuinely uplifting, and she provides outstanding support with a warm and compassionate approach.

Frustrating nhs experience with mixed medical care

Doctors can vary in their approach, with some being exceptional, which is why I seek them out repeatedly. However, the receptionists seem more interested in gossip and prying into matters concerning other doctors, which is entirely inappropriate. Their unnecessary questioning and information-seeking are not part of their professional responsibilities. The facility is in complete disarray. Staff appear confused about basic scheduling, and there's a notable lack of professionalism, particularly towards patients with limited English language skills - something I've personally observed. Securing an appointment is challenging, and once obtained, patients are routinely left waiting 30 to 45 minutes. The staff seem indifferent to patients' urgency, yet quick to dismiss those arriving slightly late. Healthcare professionals in an NHS setting have customer-facing roles that demand excellent service, whether they're receptionists, doctors, or nurses. Unfortunately, this standard is completely absent here. Respect and basic kindness seem foreign concepts. The management should invest in better staff training or recruitment, as the NHS is capable of significantly higher standards. Some staff members, like Dr. Sohota and nurse Kate, are truly exceptional and likely the primary reason patients continue to return. I've experienced the self-service computers' persistent malfunction, which the receptionists are fully aware of, yet they watch patients struggle without offering assistance. A simple "I'm sorry, let me help you check in" would make a world of difference. If staff members are unhappy in their roles, they should seek alternative employment rather than spreading negativity throughout the workplace.

Terrible service left my elderly father in distress

They abruptly scrapped my senior dad's scheduled consultation after he'd already waited seven days! Had to restart the entire booking process the following day!!! Pushed right to the back of the line!!! Ultimately had no choice but to take him to the emergency department because his medical practice was utterly useless!!!

Terrible healthcare service that lacks compassion and respect

Medical professionals now avoid in-person consultations, distributing phone appointments indiscriminately. They schedule calls, only to subsequently cancel and redirect you to reschedule, showing complete disregard for patients, especially those struggling with mental health concerns. The English receptionist exhibits blatant disrespect towards Muslim women with limited English proficiency, consistently displaying condescending body language and an unwelcoming demeanor. Her behavior is so offensive that I can only sit and observe in total revulsion. I will definitely be seeking healthcare services elsewhere.

Excellent service from rita at reception

I interacted with the front desk staff member Rita, and I was thoroughly impressed. She demonstrated exceptional professionalism, maintained a warm demeanor, and provided me with accurate and helpful guidance.