Forrester Street Medical Centre

Frustrating booking experience but found better solution

Attempted to schedule my COVID vaccination online but encountered difficulties accessing the system. Made three unsuccessful attempts to reach them by phone. Decided to try an alternative location, where I was able to book my appointment online instantly and secure a convenient time slot. I recommend others explore different options!!!!

Chaotic covid booster experience leaves much to desire

Utterly disorganized. Attended COVID booster site, enormous lines snaking around structure and into parking area. Senior citizens and individuals with disabilities forced to stand for prolonged periods, with minimal seating options available. Additional queuing inside, compelled to complete paperwork despite prior online submission. When inquiring, I was dismissively told "early arrivals disrupting flow, no line repositioning" and "insufficient staff for vaccinations". Perhaps consider more structured booking intervals? No clear demarcation between walk-in and scheduled appointments. They might benefit from a basic logistics training, or even a lesson in simple problem-solving?

Compassionate doctor saves the day for my child

I recently experienced outstanding medical care from Doctor Sahota while addressing my child's health concerns. Each interaction has left me feeling completely reassured, as the doctor excels at clear communication and delivers exceptional patient treatment.

Worst medical experience ever terrible healthcare

Absolutely terrible experience. The front desk staff are incredibly rude and arrogant, acting like they're experts at everything. Getting an actual doctor to return your call is nearly impossible, with a nurse practitioner handling most interactions instead. Despite being a long-time patient at this practice, I have no idea who my primary physician even is. Completely repulsive.

Terrible medical care that put my health at risk

Incompetent management of this medical center, with physicians lacking expertise in diagnosing specific health issues. When seeking specialist referral, they conduct pointless blood tests and then completely disregard patient concerns, never even communicating test outcomes. I'm warning you to respond promptly, or I'll escalate this to the NHS and report medical negligence. Your callous approach demonstrates a shocking disregard for patient welfare, seemingly motivated only by financial gain while potentially endangering lives.

Terrible service and staff completely unhelpful

Completely terrible customer service! The employees are incredibly discourteous! With three young kids, I've struggled to get an appointment for years. Even calling early at 8 am and being 38th in the queue, I was told no appointments were available, regardless of my urgent need. They're incredibly disrespectful. My husband has even witnessed staff deliberately ignoring phone calls while casually chatting among themselves at the front desk - it's absolutely appalling. I'm currently in the process of changing medical practices. Before transferring my records, I attempted to get help for my daughter, who's suffering from an extremely painful ear infection. Once again, the staff showed zero empathy or professionalism and refused to connect me with a manager. I cannot stress enough how strongly I advise against using this medical practice!!!

Horrible healthcare horror from rude reception staff

Absolutely appalling reception staff with zero professionalism. When I attempted to schedule an appointment, the staff member aggressively shouted over the phone, informing me of a three-week waiting period and rudely suggesting I contact 111 or visit A&E before abruptly hanging up. Upon calling back about COVID vaccinations, I was again met with hostile treatment, with staff claiming they've discontinued vaccinations due to previous clinic complaints, quickly deflecting blame to NHS England and terminating the call. My repeated requests to speak with a practice manager were futile, with promises of a return call that never materialized. This practice deserves to be shut down and have its contracts revoked. Their phone system is equally atrocious, with wait times exceeding 50 minutes for the POD service - another reason they should lose their contract. I've escalated this matter to my Member of Parliament, who is now investigating this disgraceful service.

Dangerous healthcare that puts lives at serious risk

Astonishingly substandard care that has persisted for an extended period. A comprehensive report has been submitted to the Care Quality Commission. I would not be taken aback if this medical practice's complete incompetence is ultimately linked to patient deaths.

Stunning white house that took my breath away

This white residence is stunning and grand! Its architecture, construction, and every detail are simply phenomenal. Absolutely adore it, instant 5-star rating!

Terrible service from unhelpful and arrogant practice staff

Absolutely dreadful general practice. As a transplant patient, I find their lack of care appalling. When I'm unwell, getting an appointment seems impossible. The reception staff have an incredibly arrogant demeanor, acting like they're serving royalty instead of patients. Their attitude is completely unacceptable, and I seriously question the purpose of this medical practice.

Worst healthcare experience ever, avoid at all costs

I desperately want a rating lower than one star. There's absolutely no personnel to assist with follow-up treatment. Every single time you contact them, they either redirect you to online consultation or advise calling 111. They might as well close down if they're incapable of providing genuine help. In the five years I've been dealing with them, I've witnessed zero progress. Just tally the number of apologies their staff issue daily, and you'll have a clear metric of their abysmal service. This entire Modality Partnership is a complete catastrophe.

Frustrating medical experience with unhelpful doctors

I can't comprehend why this establishment continues to operate. While I acknowledge that extensive consultations might involve lengthy waits, there are always alternative approaches. Frankly, the medical professionals - and I say this with all due respect - seem utterly clueless, merely typing patient descriptions into a computer and generating diagnoses accordingly. I would much prefer to rely on online resources to educate myself rather than seek their questionable medical advice.

Professional care that truly makes a difference

I received exceptional care from Rafia during my visit to Forrester Street Medical Practice. Her professionalism and courteous demeanor were outstanding, and she demonstrated a genuine commitment to patient support that goes well beyond typical expectations.

Terrible phone service ruins patient experience

I've been attempting to schedule an appointment by phone, but the line has been consistently engaged for two days straight! What's causing such persistent unavailability? I'm planning to lodge a complaint with the NHS. Anyone seeking assistance is unable to connect because the contact number is perpetually busy, disconnected, or seemingly non-functional!

Terrible receptionist ruined my entire medical experience

The receptionist was incredibly discourteous and highly unprofessional. On 21/01/22, I visited to schedule an appointment for my mother after failing to connect by phone for two consecutive days. I remained in the queue from precisely 8am until 09:33 when someone finally answered, only to be informed no appointments were available. The following morning yielded identical results. Receptionists represent the initial point of contact and embody the medical practice's corporate image, so a professional approach toward patients is fundamental. This particular receptionist behaves as though she owns the surgery when she's essentially inconsequential. Her lack of basic courtesy is appalling. I'm genuinely perplexed about how she secured this position and question whether she's received any training in customer service or interpersonal skills. To those responsible for staff development: please mandate communication and customer relations training for your reception team. Basic professionalism should be a prerequisite. The service is so substandard that I would assign zero stars if possible - which accurately reflects my complete dissatisfaction with this experience.

Terrible customer service that totally ignores calls

This establishment is a complete mockery! I've made 50 calls since capturing this screenshot, and I'm baffled by their lack of responsiveness. It seems they've simply picked up the phone and carelessly set it aside to avoid addressing any incoming calls. Their behavior is utterly unacceptable and shameful.

Frustrating healthcare experience with poor patient treatment

A total misappropriation of taxpayer money, scheduling an appointment is a futile endeavor, with front desk staff arbitrarily determining patient access to medical professionals. The vaccination site forces individuals with disabilities to endure prolonged standing periods of 30-45 minutes, even when holding scheduled time slots. This scenario perfectly encapsulates the inherent flaws of privatization and mismanagement of public resources under one roof.

Receptionist playing doctor needs reality check

RECEPTIONISTS PLAYING DOCTOR? 😆🤣😂 PROVE TO ME YOUR CREDENTIALS SHOW ME THE DOCUMENTATION THAT DEMONSTRATES YOUR ACADEMIC BACKGROUND FROM A COLLEGE OR UNIVERSITY AND YOUR LEGITIMATE MEDICAL QUALIFICATION? THEN I'LL LISTEN...

Terrible gp service left me suffering and unheard

These physicians declined to prescribe medication for my recurring ear infection, and I'm now deaf in both ears. The healthcare at this Walsall clinic is absolutely appalling. The general practitioner's conduct is so poor that they should be investigated by the Clinical Commissioning Group for their substandard patient care. I'm utterly astounded by the terrible treatment I've received, as all they seem to focus on is COVID. They're completely unhelpful, and this situation is unacceptable.