Forum Family Practice

Easy online booking made the difference

The online consultation system made booking straightforward and convenient. This has been the most satisfactory general practice I have attended.

Staff listened carefully and explained everything clearly

I recently had two appointments at my local GP practice and felt compelled to share how impressed I was with the care I received. My initial consultation was with a resident doctor, and they were absolutely amazing. They listened attentively, asked thoughtful questions, and made me feel genuinely cared for. Their calm and compassionate approach immediately put me at ease, and I left the appointment feeling reassured and well looked after. Today, I was seen by another clinician, who was equally exceptional. Their brilliant manner and inspirational presence made a real impact. They explained everything clearly, took samples for testing with great skill, and arranged a referral to a specialist without delay. Their professionalism and warmth made the whole experience feel seamless and supportive. I'm incredibly grateful to both clinicians for their outstanding care. The practice is lucky to have such dedicated and empathetic professionals.

Appointment booking system confusing and frustrating

I was very disappointed with my recent appointment. I felt uncomfortable that a receptionist was present during my consultation, as they do not have medical training. The clinician I saw seemed unfamiliar with my case and did not clearly explain what the issue was. I was also asked whether the practice could use AI technology to generate appointment notes, which concerned me about how the practice is being run. I have also noticed changes to how appointments are booked - the practice no longer asks patients to call at a specific time, and instead uses an online booking system via text link, which raises questions about data privacy. Additionally, I found it frustrating that the practice appears to have a policy of addressing only one health concern per appointment, even when multiple issues could reasonably be discussed together. I have been a patient here for over two decades and feel the service has declined significantly. These changes feel poorly managed and I am disappointed with the direction the practice is taking.

Long-term patient valued for genuine personal care

I have been a patient since 1986. It is a wonderful practice with excellent clinicians and staff. The various doctors and healthcare professionals I have seen over the years have almost become friends, and we've shared many pleasant interactions together. I wish to extend particular thanks to one clinician in particular who has provided exceptional support, often with a personal touch, through a challenging period over the last 18 months. Thank you all so much.

Reception miscommunication caused data security concerns

The clinical staff and reception team displayed discourteous behaviour, and there appeared to be ongoing communication breakdowns between patients and various team members, which raised concerns about the security of personal information due to insufficient staff training.

Receptionists answered straight away, appointments came through fast

I recently relocated to this area following recommendations from family members and several acquaintances. I have been very pleased with the accessibility of speaking to a receptionist promptly, who subsequently arranges a triage assessment within a short timeframe to address my concerns appropriately. Since registering with the practice over the past week, I have experienced a persistent digestive issue requiring two medical consultations. On both occasions, I was able to obtain same-day appointments with a clinician. This represents a significant improvement compared to my previous healthcare provider, where obtaining human contact proved difficult and appointment availability extended over several weeks. I would encourage this standard of service to continue. This demonstrates how a medical practice should operate.

Medication errors and long waits without explanation

I have experienced issues on two separate occasions where I did not receive the medication I had requested, which resulted in me being without my respiratory medication for several days. This caused me significant difficulty managing my respiratory condition, to the extent that I had to use someone else's medication as a temporary solution. Additionally, I had an appointment scheduled for the early morning slot. I arrived approximately ten minutes early and checked in as requested. However, I was not called through until around fifteen minutes after my scheduled appointment time. When I enquired with reception staff about the delay, as I had specifically requested this early slot to avoid being late for work, they were unable to provide an explanation. I continued waiting for a further five minutes without any communication. During this time, I could hear staff members in a nearby room engaged in conversation and laughter. I subsequently learned that the healthcare professional scheduled to see me was in that room, and the reason given for my appointment not starting on time was that a staff meeting was taking place that morning. This raises the question of why appointments were booked at that time if a meeting was already scheduled. These experiences have significantly affected my confidence in the practice. The repeated issues with medication provision, combined with what I perceive as a lack of accountability, professionalism, and consideration for patients' time, have left me concerned about the standard of care and service I can expect.

Appointment cancelled without proper notification

Attended for a scheduled appointment in the morning, but was informed by clinical staff upon arrival that the appointment had been cancelled. The reception team were aware of the cancellation, though I had not been notified in advance.

Nothing was too much trouble here

From the front desk through to the clinical team, nothing was too much bother. The practice demonstrates excellent standards throughout and I cannot express enough gratitude to all the staff members.

Consultants went above and beyond with care

Fantastic service and treatment from the practice. All of the clinical staff are brilliant, and I would like to give a special mention to one particular clinician who goes above and beyond. Thank you for everything. 🌟🌟🌟🌟🌟

Receptionist made the visit pleasant

The receptionist was welcoming and approachable.

Reception dismissed concerns with insensitive questioning

A healthcare professional administered an injection that was not what had been scheduled for my infant. After multiple discussions to clarify whether my child would be affected and learning that a follow-up vaccination would be necessary, the practice management responded to my concerns about the error by questioning whether I might be experiencing postpartum anxiety. The management representative was unable to provide clear answers to my specific questions and seemed more preoccupied with the practice's expansion plans and building works than with addressing my worries. I felt the focus should have been on the wellbeing of current patients rather than growth initiatives. I found the suggestion regarding my mental health to be dismissive of legitimate concerns. While I have chosen to pursue this matter further, I wanted to share my experience so that others can make informed decisions about their care.

Staff actually listen and take concerns seriously

This is an excellent practice, and overall a very good surgery with a diverse team of clinicians. Like many NHS services, there can be typical waiting times for routine appointments that extend several weeks ahead. However, I am able to reach them and secure an appointment when needed. In comparison to other practices I have attended previously, which were disappointing and gave cause for concern, this one stands out positively. When I have experienced urgent health matters, I have received same-day callback and appropriate care or guidance to the right services. The team demonstrates competence and friendliness, and it is uncommon for appointments to run significantly behind schedule. I feel my concerns are genuinely heard and addressed rather than dismissed, which was my experience elsewhere. Being properly listened to has resulted in accurate diagnosis and management of several health issues, which has genuinely improved my quality of life. This is the only practice where I feel confident seeing any clinician, though I do have two preferred practitioners who consistently remember my details and medical history. It is considerably less frustrating to discuss my health rather than waiting for someone to review my records. Despite seeing large numbers of patients, they remember me as an individual. That personal touch means a great deal.

Staff went the extra mile for us

Our family recently transferred from our previous medical practice to this new one. We have only positive things to say about our new practice. Every member of staff, whether clinical or administrative, has been remarkably attentive, compassionate and supportive. They go above and beyond to help. Many people voice concerns about various aspects of healthcare services. However, it is important to acknowledge when a practice operates exceptionally well, as this one does. The organisation runs smoothly and efficiently. We are very appreciative.

Receptionist made my first call feel welcome

I have recently registered with this practice and called this morning for the first time. I would like to praise the receptionist who answered my call—they were very attentive, compassionate, and pleasant. It was a wonderful experience and I am grateful for their assistance.

Quick appointment booking made easy

It's possible to ring at half past eight in the morning and secure an appointment for my child by nine o'clock. I have no complaints about this service.

Felt genuinely listened to at my appointment

A truly outstanding medical practice that I have had the pleasure of experiencing.

Felt talked over and dismissed during appointment

Attended an appointment today with my daughter, who has experienced ongoing discomfort. While a physical examination was carried out, the consultation felt dismissive and lacked sensitivity. Communication appeared to be one-sided, with limited opportunity for input from patients, and the overall manner came across as somewhat curt. I was present to provide support as my daughter finds these appointments stressful and worries about not being heard—a concern stemming from previous experiences where concerns were not adequately addressed, leading to a hospital referral and subsequent treatment. During the consultation, I felt similarly overlooked and talked past. The appointment concluded without a pain management plan being established, and when I requested an additional screening sample, it was provided in a manner that felt abrupt rather than helpful.

Efficient practice with caring doctors and helpful reception

Excellent medical practice. Operates smoothly and efficiently with strong organisation. The clinical staff demonstrate genuine care and compassion, while the front desk team are courteous and handle matters competently. Should you reside within their service area, I would strongly encourage you to consider registering with them.

Staff took time to listen and help

I relocated to this practice approximately a year and a half ago following my departure from another local surgery. I must say that from the very beginning, all members of staff at this practice have demonstrated exceptional commitment and have made genuine effort to listen to and address any concerns I have raised during my time here. They have handled all matters with considerable professionalism throughout. I am genuinely grateful to everyone involved.