Forum Family Practice

Practice keeps patients well informed through updates

An outstanding practice where the clinical team consistently delivers exceptional care and frequently goes the extra mile for patients. This appears to be the most well-organised practice in the locality. The practice benefits from a highly supportive nursing and administrative team dedicated to serving the community. Patients are kept well-informed through various communication channels including social media, text messages, and email updates. Having been registered for many years, and based on comments from fellow patients, I feel very fortunate to have experienced such high-quality care. I hope this standard continues.

Staff really listened and went the extra mile

The entire team consistently demonstrates a willingness to go above and beyond. They are attentive and show genuine concern for patients.

Matched me with the right doctor for my needs

The finest healthcare professionals I've ever had the privilege of working with. They are truly an exemplary example of their profession. The clinical staff here are remarkably pleasant, exceptionally experienced and remarkably skilled in their practice. In the past I have not been able to select my preferred healthcare provider, but instead was matched with the clinician most suited to my needs, which I believe is a far superior approach. All of my concerns, whether significant or minor, have been addressed with genuine care and compassion. They are truly an exemplary example of their profession. I regrettably have to change practices due to relocating outside the service area, which has been disappointing, but I would enthusiastically recommend them to anyone I know.

Long waits and unhelpful with referrals

I have found my experience with this practice to be unsatisfactory. Appointments have consistently run behind schedule, requiring lengthy waits on each occasion. Staff appear reluctant to assist with even straightforward requests. Additionally, there were instances where the approach taken seemed to differ from recommendations made elsewhere, which resulted in treatment being postponed and caused me considerable concern. Overall, I have been quite disappointed with the level of service received.

Couldn't get an appointment when I needed one

It has been very difficult to obtain an appointment with a doctor. Over the past several months, I made multiple attempts to secure a consultation, but on each occasion I was advised to attend hospital instead, even though the matter in question was a straightforward health check that could have been addressed in a primary care setting.

Long-term patients who feel well cared for

We appreciate your loyalty and are grateful that you and your spouse have been part of our practice for such a long time. We are pleased that you have consistently received the level of care you value.

Quick prescription delivery when it mattered

I have been fortunate to receive care from this practice for many decades, and the standard of treatment has consistently been outstanding. This year has presented its challenges, yet the team has provided my family and me with attentive, compassionate and well-organised support. When I submitted an urgent medication request recently, it was processed and delivered to me by text message within a short timeframe. I am very grateful.

Practice maintained standards through difficult times

Despite the challenging circumstances we are all facing, the practice has maintained its commitment to providing quality care.

Friendly staff made us feel welcome

We have been registered with this practice for approximately a year and have found the clinical team and support staff to be genuinely pleasant and accommodating.

Long-term patients valued for going the extra mile

My spouse and I have been registered with this practice since the mid-1970s, and throughout our time here they have consistently demonstrated professionalism and helpfulness. They genuinely listen to both of us. We have both experienced serious health challenges and are now doing well, and the practice has worked closely with the hospital during our treatment. They consistently go above and beyond in their care and support.

Reception and staff listened to my concerns

I have been with this practice since the early nineties. The staff, all of them, from reception, nurses, and doctors, are all exceptional in their field. I have unfortunately many medical difficulties, all of which have been dealt with to the highest possible standard. Indeed, I would not have reached a significant milestone without the diligent and caring attitude of the clinical team. All my experiences with other practitioners in the practice have produced problem-solving results, with attention to listening to the difficulties at hand. I cannot sing their praises enough. God bless them all.

Appointments available quickly with helpful online booking options

I have been attending this surgery for over 4 years and have consistently found the clinical staff to be professional, knowledgeable, and approachable. I have visited for various reasons, ranging from minor health concerns to routine check-ups and more serious medical issues. On each occasion, I have been treated with genuine care, respect, and thoughtful attention. I have tremendous regard for this practice and the quality of service provided by all staff members. Beyond the excellent clinical care, I appreciate being able to secure appointments within reasonable waiting periods. The surgery also provides convenient online services for booking appointments and managing prescription renewals, which streamlines these administrative tasks considerably.

Getting appointments without delays here

Since relocating from another local practice during the summer months to this surgery, I've found it straightforward to secure appointments for both myself and my family members without experiencing any wait times. The clinicians I consulted with took their time during consultations and made me feel genuinely heard. I hadn't previously appreciated how limited the care was at my former surgery and now feel I should have made the switch much sooner. Additionally, the staff member who administered my young child's vaccinations was wonderfully patient and engaging, and the small rewards and friendly conversation left a lasting positive impression on them. Please continue delivering this high standard of care.