Fountain Practice

Reception staff seemed uncaring and unsympathetic

The reception team appeared dismissive and lacked adequate training. They seemed unaware of patient needs and failed to demonstrate compassion towards those presenting with clear worries.

Warm receptionists made all the difference

I have been attending this practice for many years and can genuinely say that the service and care my family has experienced here has been consistently excellent. The front desk staff are friendly, approachable and professional. The clinical team demonstrate genuine commitment and expertise. In fact, my decision to remain in this area has been largely influenced by the quality of care provided at this surgery, as I recognise this standard of service is uncommon. The good health of my family members is something I attribute to the dedicated care we have received. I do not usually write reviews, but felt compelled to do so after seeing some of the negative feedback. I was quite surprised by what I read and believed it was important to share a different perspective based on my own experience.

Receptionists made me feel genuinely welcomed

I have been attending this practice for the last 25 years and the service has consistently been of a helpful standard, but most importantly the clinical staff and reception team have always been pleasant. I firmly believe in treating others as you would wish to be treated yourself, and the reception team have consistently demonstrated helpfulness and kindness. It is therefore concerning to see some of the comments that have been posted, so I would say to others that if you approach the practice with courtesy and make requests respectfully, I am confident you will receive the same in return. I simply want to extend my gratitude to the clinical staff and all team members at the practice for their ongoing support and assistance.

Receptionist turned me away for being late

I don't visit the surgery frequently, but I had occasion to attend recently. When I arrived a few minutes late for my appointment, I was informed that I would be unable to be seen. I found the manner in which this was communicated to be somewhat unprofessional.

Reception staff attitude made things worse

This surgery has been a disappointing experience for us. The staff seem rushed and unwilling to give patients adequate attention. My partner experienced concerning symptoms and was promised a callback within an hour, but this didn't happen on two separate occasions. Additionally, when we brought our young child in with respiratory symptoms, we were given minimal guidance and told to use over-the-counter pain relief. We felt compelled to seek emergency care elsewhere, where a more serious underlying condition was identified. The reception staff's manner also left much to be desired.

Reception staff weren't helpful or friendly

The reception staff were unhelpful and displayed poor manners. I would not recommend this practice to others. The service needs significant improvement.

Rude reception and inconsistent doctor appointments

The reception staff could be more welcoming and helpful. There is inconsistency in which clinician is seen at appointments. The practice frequently runs behind schedule. Overall, the service has not met expectations.

Helpful doctor listened and changed my medication

I had a pleasant appointment today with a clinician who was very attentive to my needs. My current medication was discontinued as it may not have been the right fit, and an alternative was suggested instead. The healthcare professional demonstrated genuine care and expertise, and I appreciate their patience with me regarding my concerns about my previous treatment plan.

Phone booking system needs improvement here

Obtaining an appointment by telephone can be quite challenging at times, though waiting for the surgery to open in person tends to work better. There appears to be insufficient medical staff available to manage the volume of patients attending. Despite this being my long-standing surgery, I have generally experienced satisfactory care during my consultations with the medical team.

Long wait and felt unheard during appointment

Attended an appointment today and experienced a significant delay of approximately half an hour beyond the scheduled time. The clinician I saw did not provide the support I was hoping for. I felt my concerns were not adequately heard, and I did not receive the guidance I needed. This was my second visit with this particular clinician, and I found the experience similarly unhelpful on both occasions. I left feeling unwell and disappointed. Healthcare professionals should aim to be more supportive and attentive to their patients' needs.

Long waits even with scheduled appointments

Even though I have a scheduled appointment, I consistently experience delays of at least 15 minutes. Some of the clinical staff members seem unhelpful and fail to provide constructive guidance. This is particularly frustrating when you are unwell.