Fountayne Road Medical Practice

Terrible customer service ruins healthcare experience

The front desk personnel consistently demonstrate a lack of professionalism and courtesy. This has been my experience throughout my 15-year relationship with this organization. Their automated appointment scheduling system is problematic, frequently cutting off calls when attempting to book an appointment. When I tried to verify the line's functionality by selecting an alternative option, the staff member who answered was dismissive and discourteous. I'm perplexed by their choice to work in healthcare given their clearly inappropriate demeanor. In an environment where patients are often in vulnerable states, their approach seems particularly insensitive and counterproductive to providing compassionate care.

Terrible experience with unhelpful and rude employees

Extremely poor service quality and a notable absence of professional conduct from the employees

Disappointing decline in medical care and attention

I've been a patient at this general practice since childhood, but recently I've experienced a significant decline in the quality of care. The medical centre seems to be doing the absolute minimum, completely disregarding my health concerns and overall well-being. It's genuinely disheartening that I now feel compelled to seek out a new GP/practice in order to receive the appropriate level of medical attention I deserve.

Fantastic elm practice with caring and efficient staff

Throughout my entire life, I've been a patient at Elm practice, and I've never had any cause for complaint. They consistently demonstrate exceptional efficiency and are incredibly supportive, always addressing every medical concern with the utmost care. I wholeheartedly endorse this general practice to anyone seeking reliable healthcare.

Longtime patient frustrated with declining medical service

Service has declined significantly since the pandemic. Scheduling an appointment has become increasingly difficult, and I've been a loyal patient at this practice for more than five decades. There's definitely room for improvement.

Painless vaccines with a superhero nurse

I scheduled a consultation for my booster and travel immunizations this week. The nurse, Joan, was incredibly warm and helped calm my nerves since I'm typically anxious about shots. She administered two vaccinations, and I was amazed that I didn't experience any discomfort. Joan is absolutely amazing - she's a true healthcare superhero! My sincere appreciation goes out to her.

Frustrating phone service with endless waiting times

Attempted to contact customer support twice on a Thursday, specifically at 11:45 and 11:50, and was met with no response, despite being first in line for assistance.

Seamless booking with caring and professional help

I was thoroughly impressed by Reena when she helped me schedule my medical appointment today. Her expertise and understanding were remarkable, and she truly went above and beyond to ensure my comfort. Absolutely fantastic service overall. Kudos to her for maintaining such high standards!