Patient Experience Summary

Feedback on this practice reveals a deeply polarized patient experience. Positive reviews consistently highlight responsive communication, with patients reporting prompt callback services and efficient triage systems. Reception staff receive praise for courtesy and welcoming demeanor, while several patients commend the ease of appointment booking and availability of evening and weekend slots. Clinical care is described by satisfied patients as thorough, compassionate, and professional, with particular appreciation for attentive listening and personalized support during consultations.

Negative feedback centres on significant concerns about appointment access and communication barriers. Patients report difficulty securing in-person appointments, with some describing lengthy waits and frustration at being directed toward online booking despite stated phone availability. Reception experience emerges as inconsistent, with complaints of dismissive attitudes, rudeness, and lack of respect during interactions. Several patients express concern about care quality, citing instances where clinical concerns were not adequately investigated, diagnostic tests were declined, or advice appeared dismissive of genuine health worries.

A recurring theme across critical reviews involves the tension between telephone triage and in-person consultation. Some patients feel their concerns are not properly assessed without face-to-face examination, and report experiencing delayed diagnoses or inadequate care as a result. The practice's shift toward remote consultations during and after the pandemic appears to have created significant dissatisfaction among those who feel their health issues require direct clinical evaluation.

Appointment

61.22 %
Average

Reception

52.33 %
Average

Cleanliness

75.00 %
Great

Care

56.89 %
Average

Respect

51.44 %
Average

Seen on time

54.67 %
Average

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RC

Rob C. Google 2 years ago

Rating

Excellent!

Friendly staff make this place a winner

The team here is incredibly friendly and approachable. I highly suggest becoming a member.

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LH

Lynn H. Google 2 years ago

Rating

Excellent!

Prompt Medical Care at Foxhayes Practice

Excellent physicians and nurses are always vigilant, responding promptly to your needs. When you require a return call from your doctor, it is arranged swiftly—there’s no prolonged waiting for days or weeks! Continue the remarkable service, Foxhayes.

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DT

Dean T. Google 2 years ago

Rating

Excellent!

Responsive Healthcare Team Delivers Exceptional Post-Hospital Care

After leaving the hospital, I reached out to the surgery, and they scheduled me for further treatment the very next day. The staff was welcoming, accommodating, and provided excellent assistance. They were also quick to respond to my inquiries on the NHS app regarding prescriptions and other questions.

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RM

Rita M. Google 2 years ago

Rating

Excellent!

Best healthcare practice ever discovered

Absolutely top-notch! Thrilled to be a patient at Foxhayespractice!

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AM

Alex.gabriel M. Google 2 years ago

Rating

Excellent!

Professional and Empathetic Care at Foxhayes

I genuinely feel that the medical professionals and entire team at Foxhayes exhibit a high level of professionalism and compassion towards the needs of their patients. I'm very pleased to be enrolled with them!

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TC

Tom C. Google 2 years ago

Rating

Bad!

Booking Nightmare, Service Worth the Hassle

My experiences with this establishment have been quite frustrating. Online information indicates that they open at 8, yet my calls go unanswered during that time. Additionally, appointments may be altered without any notification to you, which can be quite inconvenient. After navigating through numerous obstacles to secure an appointment, you might find their services beneficial; however, I cannot endorse this place if you're seeking a hassle-free booking process. It would be wiser to visit in person and hope for the best regarding securing your appointment.

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DB

Dave B. Google 2 years ago

Rating

Excellent!

Exceptional Medical Care with Rapid, Friendly Response

I cannot express enough praise for the team at that location. After completing the online medical triage, I received a response within an hour. Additionally, a doctor called me just ten minutes after I submitted a water sample. The following week, I was invited to come in for a blood sample, and during my visit, I also received vaccinations for both COVID and flu. The service provided was exceptional and very approachable. A heartfelt thanks to everyone involved!

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MB

Maggie B. Google 2 years ago

Rating

Excellent!

17 Years of Outstanding Professional Care

Since we relocated to this area 17 years ago, we have been extremely satisfied with the attentive care, welcoming demeanor, and expert service provided. Reviewing evaluations from professional assessors, we are thrilled to see that their impressive findings align perfectly with our own perspectives. We extend our heartfelt gratitude to all team members, particularly during these challenging times. Maggie Bonfield. Rob Turner.

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AG

Alejandro G. Google 3 years ago

Rating

Excellent!

Exceptional Care: Foxhayes Practice's NHS Excellence

Having been a patient at the Foxhayes practice for a decade, I can confidently say that they have consistently delivered exceptional service whenever I've sought their assistance. The team comprises dedicated professionals who offer outstanding care characterized by warmth and empathy. Throughout my time with them, I have consulted on various issues including general medical inquiries, post-operative support, mental health concerns, and even experienced a two-week wait for a referral. Each interaction left me feeling not only well-nurtured but also comforted and engaged in the process regarding my own healthcare choices. I encourage you to continue exemplifying what the NHS stands for.

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DW

Daniel W. Google 3 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient service

Truly, this is the top general practice available. Compared to other medical practices my loved ones use, Foxhayes stands head and shoulders above the rest. Living with a chronic condition, I find immense comfort in the care provided by this practice. Every staff member is courteous, and they address any concerns I raise with remarkable efficiency and expertise. I cannot recommend them highly enough.

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JA

Justine A. Google 3 years ago

Rating

Excellent!

Swift Asthma Care at Foxhayes Surgery

After struggling to secure an appointment with my usual clinic, I reached out to Foxhayes surgery. Living with asthma has made it challenging for me to control my symptoms effectively. Upon speaking with the receptionist, Dr. Bracey contacted me within just an hour and engaged in a thorough conversation about my condition. He conducted a review of my asthma and provided me with a new inhaler that works wonderfully. Without a doubt, I would highly recommend this practice to others seeking care.

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JJ

John J. Google 3 years ago

Rating

Excellent!

Lifesaving surgery with compassionate medical care

The surgical procedure was absolutely exceptional, and I owe my life to the incredible physician who performed it. They also did an outstanding job managing my medications - kudos to the entire medical team!

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AF

Aaron F. Google 3 years ago

Rating

Excellent!

Foxhayes Practice: Excellence in Patient Care

An exceptional medical practice. Having been a patient at Foxhayes for 18 years, I consider it a privilege to be part of their care. The team at Foxhayes truly prioritizes the well-being of their patients by providing a service that is highly personalized. Whenever I submit an E consult, the GPs respond promptly; in fact, I've never waited more than two hours to hear back from them. Additionally, I want to highlight how accommodating and compassionate the reception staff are—there's never any request too great or small for them to handle. This level of dedication extends to both the nurses and GPs as well, making every visit feel supported and valued.

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EV

Ember V. Google 3 years ago

Rating

Great!

Exceptional Care When NHS Direct Failed Us

The medical staff, including both doctors and nurses, have consistently demonstrated a remarkable ability to care for my children. They are attentive listeners who genuinely consider my concerns important. On one memorable instance, after spending four hours on the phone with NHS Direct only to be informed that my daughter was perfectly healthy, I decided to take her for an in-person consultation with Dr. Rogojan at the Foxhayes practice. During our visit, she created an environment where my daughter felt completely at ease while conducting her examination and prescribing antibiotics as needed. Overall, I am very pleased with the quality of service provided here.

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KE

Kevin E. Google 3 years ago

Rating

Excellent!

Exceptional GP Practice with Outstanding Staff Care

One of the finest general practitioner clinics I have visited stands out due to its courteous and highly efficient receptionists. I would particularly like to highlight Karen, who expertly draws my blood without causing any discomfort. All the doctors I've encountered have been exceptional, taking the time to thoroughly explain their decisions. Appointments can be easily scheduled as needed, and the telephone triage system operates effectively. Furthermore, hospital specialists hold this practice in high esteem, which is evident by how swiftly letters from consultants are addressed—usually within a single day. However, there is one area that could use improvement: clarifying the procedure for booking calls on their website. Currently, it mentions a banner that isn't present; this confusion leads to an influx of calls directed at the surgery itself. While this might seem like a minor issue, resolving it would significantly streamline patient interactions and enhance overall efficiency in communication with patients.

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JP

Jade P. Google 3 years ago

Rating

Excellent!

Compassionate care at its finest with foxhayes practice

I am thoroughly delighted with the exceptional treatment my children and I experience at Foxhayes. There's never a sense of being hurried, and I genuinely feel that our concerns are heard and understood. Dr Bracey has a remarkable ability to create a comfortable atmosphere and communicate in a wonderfully approachable manner. My youngest has recently been seeing Dr Rogojan, and I am immensely grateful for the incredible care my son has been provided. She truly stands out as an exceptional physician. I have complete trust in every member of the practice's team. The nursing staff are fantastic, and I always look forward to pleasant interactions with the welcoming receptionists as well.

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FO

Francesca O. Google 3 years ago

Rating

Excellent!

Compassionate care that goes above and beyond

I've been closely involved with Dr Bracey's practice regarding my mother's medical care for the past two years, maintaining ongoing communication with the doctor and his entire team, from reception staff to nurses. The level of compassion and assistance they provide to my mother, and the support they extend to me as her family member, is truly exceptional. She is incredibly fortunate to receive treatment at this practice, and I have nothing but the highest praise for their outstanding care.

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BH

Bernard H. Google 3 years ago

Rating

Great!

Foxhayes Practice: Consistently Helpful Customer Experience

Our experiences at Foxhayes have consistently proven to be beneficial in various situations.

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MM

Marc M. Google 3 years ago

Rating

Excellent!

Exceptional care that transforms lives at foxhayes practice

The surgical team, doctors, and medical professionals at this practice are absolutely exceptional. They are incredibly supportive, compassionate, and supremely competent. Their dedication to patient care is remarkable, consistently demonstrating kindness, respect, and a genuine commitment to helping those in their care. This surgery has been transformative for me, providing invaluable support during a challenging time. Without the extraordinary efforts of this remarkable medical team, I'm not certain I would have managed. My deepest gratitude goes to Foxhayes Practice. In Exwick and throughout Exeter, they are universally recognized as the pinnacle of medical excellence. The entire community adores and appreciates their incredible work. They truly embody the essence of healthcare heroes and deserve the highest commendation for their outstanding service. Their compassion and professionalism are unparalleled. With immense appreciation, M.B

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SJ

Steve J. Google 3 years ago

Rating

Excellent!

Professional Dental Team with Exceptional Service

Dr. Bracey and his staff are exceptional; scheduling appointments is a breeze, and the level of professionalism they offer is commendable. I have no criticisms!

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01392 208789
  • The Foxhayes Practice 117 Exwick Road Exeter Devon EX4 2BH

Patient Experience Summary

Feedback on this practice reveals a deeply polarized patient experience. Positive reviews consistently highlight responsive communication, with patients reporting prompt callback services and efficient triage systems. Reception staff receive praise for courtesy and welcoming demeanor, while several patients commend the ease of appointment booking and availability of evening and weekend slots. Clinical care is described by satisfied patients as thorough, compassionate, and professional, with particular appreciation for attentive listening and personalized support during consultations.

Negative feedback centres on significant concerns about appointment access and communication barriers. Patients report difficulty securing in-person appointments, with some describing lengthy waits and frustration at being directed toward online booking despite stated phone availability. Reception experience emerges as inconsistent, with complaints of dismissive attitudes, rudeness, and lack of respect during interactions. Several patients express concern about care quality, citing instances where clinical concerns were not adequately investigated, diagnostic tests were declined, or advice appeared dismissive of genuine health worries.

A recurring theme across critical reviews involves the tension between telephone triage and in-person consultation. Some patients feel their concerns are not properly assessed without face-to-face examination, and report experiencing delayed diagnoses or inadequate care as a result. The practice's shift toward remote consultations during and after the pandemic appears to have created significant dissatisfaction among those who feel their health issues require direct clinical evaluation.

Appointment

61.22 %
Average

Reception

52.33 %
Average

Cleanliness

75.00 %
Great

Care

56.89 %
Average

Respect

51.44 %
Average

Seen on time

54.67 %
Average
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