The Foxhayes Practice

Swift Response and Exceptional Care at Medical Practice

The service provided is consistently outstanding. I reached out to the practice, and within an hour, Dr. Bracey returned my call. I was able to see him just 20 minutes later. He even contacted the hospital to set up additional examinations regarding my symptoms. I highly recommend this practice!

Brilliant Doctor Gets Patients Back On Their Feet

I typically don’t write reviews, but I must say that Dr. Bracey and his team are absolutely fantastic. They respond to my inquiries promptly and display a genuine willingness to assist. It’s clear that Dr. Bracey has a deep concern for his patients, often adopting a practical approach that I found incredibly beneficial. His honesty played a significant role in helping me regain my footing after challenges I faced. I wholeheartedly recommend him without hesitation! :)

Efficient Triage Service with Responsive, Professional Care

The triage service operates with remarkable efficiency. After finishing my e-consult, I received a call back in just two hours and was subsequently seen by a friendly male GP that very morning. He took the time to clarify the reasons behind my issue, which left me feeling at ease. Throughout my experiences with this practice, I have consistently found them to be swift and attentive in addressing any concerns I've encountered. I wholeheartedly recommend this approachable and professional team!

Loyal Customer Praises Staff's Exceptional Service

Throughout our numerous visits over the past six years, every member of the team has consistently excelled. They are always eager to assist and maintain an optimistic attitude. Furthermore, their interaction with our children is outstanding as well. We have no desire to seek services elsewhere.

Convenient care with a welcoming medical team

Convenient scheduling options. Welcoming and supportive team members. Appreciated!

Unprofessional care leaves patient frustrated and disappointed

I've repeatedly sought help for my weight issues. When I told Dr. Bracey about my diet of salads, he laughed dismissively, which I found incredibly frustrating. He suggested that the best weight loss strategy was to essentially starve myself and ignore hunger pangs, even recommending I run endless miles like his wife! Despite the reception's claim of believing and respecting patients, my experience was completely contrary to this promise. I'm definitely switching medical practices. The only decent doctor was a female physician, but her text about my "happy pills" (her term for antidepressants) struck me as unprofessional. The dietitian was incredibly unhelpful and dismissive when I requested weight loss medication, rudely claiming that prescribing such treatments would bankrupt the NHS. Last year, my father experienced severe pain and was completely disregarded by Dr. Bracey. He ultimately ended up hospitalized with critical pancreatitis and nearly died from subsequent stomach infections and pancreatic abscesses. I could continue detailing the numerous unprofessional interactions my father and I have experienced, including Dr. Bracey hanging up on my dad when he challenged the lack of a prescription. My trust in medical professionals is rapidly diminishing.

Compassionate care beyond the initial surgery

I have discovered this practice incredibly supportive both when my mother relocated to the neighborhood and subsequently with any subsequent questions or concerns.

Declining Patient Care Despite Good Doctors

I once cherished the experience at this practice; it was so easy to call, schedule an appointment, and feel heard and supported in all areas of my care. Then the pandemic struck, leading to new protocols designed for safety… I understand completely… we all do. Nonetheless, not everyone is comfortable making appointments online. While the website claims you can book via phone or through their site, unfortunately, the unprofessional receptionists adamantly push for online bookings only. Moreover, their website fails to address every possible symptom… it's important to remember that we aren’t medically trained individuals ourselves which is why having a conversation over the phone tends to be more beneficial. Despite this change—where triage has become standard—I’ve found myself hospitalized simply because I couldn't meet with my doctor in person. More recently, I received a prescription over the phone for back pain without any prior assessment—only later did I find out that I'd actually slipped a disk in my neck. After enduring months of discomfort, I sought help from a private clinic which ultimately referred me to a chiropractor; it worked wonders but certainly came at quite an expense. Whenever I've had face-to-face consultations with my physician; those interactions have been incredibly positive—I always leave feeling informed and valued as part of my healthcare process. The management approach of this practice requires significant improvement... If no changes are feasible then regrettably it may be time for them to consider closing altogether. The quality of patient care is currently jeopardized and needs urgent attention.

Unprofessional GP Surgery with One Decent Doctor

This is by far the most disappointing general practitioner surgery I have ever been associated with! It begins with a frazzled receptionist, followed by two male doctors who appear both unqualified and indifferent. They weighed my baby while she was still wearing her diaper, and on two separate instances, one suggested I look up my treatment online while the other advised me to visit a pharmacy instead. The only competent physician in this practice is the female doctor. I've since registered with another GP who already seems significantly more professional and capable.

Healthcare Access Frustrations in Post-Pandemic World

I am completely appalled by this situation. It seems necessary for them to understand that we are coexisting with COVID-19 now, and it's time to progress and begin properly seeing and treating patients. After all, we contribute significantly through our national insurance payments. There are numerous other illnesses that pose a far greater risk yet remain overlooked since the onset of the pandemic. I attempted to schedule an appointment online, but their services are presently unavailable. This is simply unacceptable. Your online platform ought to function around the clock for submitting emails because that's currently the sole method available for making appointments—provided, of course, that the doctor considers it urgent enough for patients to receive attention 🙄.

Unprofessional doctors fail patient care completely

Dr Bracey and Dr Pouncey demonstrate a severe lack of professional competence and display discourteous behavior. The sole previously redeeming aspect of their practice was the ease of scheduling appointments, which has now been reduced to impersonal telephone consultations. When presented with my child's highly contagious bacterial infection, they were unwilling to provide an in-person examination and callously recommended sending the child to nursery, directly contradicting established NHS guidelines regarding antibiotic treatment.

Medical Negligence and Weight Shaming Nightmare

I have decided to switch to a different medical practice! The physician expressed complete confidence that there was no issue with my nine-week-old baby, despite her having a persistent cough for an entire week. During the visit, they handed my partner a stethoscope so she could listen to our daughter’s chest herself. My partner quickly detected wheezing sounds coming from our child's chest. When another doctor eventually listened and realized the situation, they were very apologetic and prescribed some medication! To make matters worse, upon returning home we received a phone call informing us that we are on the list of individuals needing to consult with a weight loss specialist! This is incredibly rude and offensive!!! Both of us are comfortably within our average weight range. The attitude displayed by the staff in this establishment is thoroughly unprofessional; it feels disrespectful and dismissive. It truly seems like this place should be closed down immediately! What adds insult to injury is how the doctors and staff should refrain from making such insulting comments about customers being directed towards weight loss programs—especially when those remarks aren't warranted at all!! I cannot emphasize enough how crucial it is for others to avoid this practice at all costs!

Terrible Doctors at Foxhayes: Avoid at All Costs

The most disappointing medical professionals in Exeter can be found at Foxhayes. It’s alarming to think that doctors like them contribute to the daily loss of lives due to avoidable health issues. Additionally, the demeanor of the reception staff leaves much to be desired. I would strongly discourage anyone from choosing this practice for their healthcare needs. Stay far away from this place!

Brilliant Nurses, Terrible Service: Reception Nightmare

I would prefer to leave no stars at all. The nursing staff is truly exceptional, and I feel bad expressing this opinion, but the reception personnel and Dr. Bracey stand out as some of the most arrogant and discourteous individuals I've ever encountered! Being told, “at least we answer the phone,” while receiving unpleasant voicemails due to my inability to secure an appointment—especially when working makes it nearly impossible to take calls—is incredibly frustrating. I have been waiting for over three months for assistance only to experience rudeness in return. When my daughter's ear was bleeding, Dr. Bracey couldn't provide any help; we were simply informed that it was viral in nature. My complaints stem from sheer disgust at the apparent lack of care and regard shown by the staff here! It pains me to think about others in our community who will also be subjected to this treatment. There is a pressing need for a complete overhaul involving new doctors and receptionists! Nevertheless, I must emphasize that the nurses are outstanding!!!!

Compassionate Care at Foxhayes Surgery

What a remarkable change! I encountered a wonderful male doctor and an incredibly kind woman named Karen, who works as a nurse. Her kindness and support were truly invaluable. During my time of distress, Karen reached out to me and significantly improved my outlook on my circumstances. I am grateful to Foxhayes Surgery for their exceptional care!

Dismissive Receptionists Deny Patient Pain Relief

After expressing my distress to the receptionist regarding the unbearable pain I had been experiencing, alongside the fact that my dentist was unable to provide me with stronger pain relief due to regulatory restrictions and a failed prescription attempt, I was informed that tooth-related issues were not within their purview and that I needed to return to my dentist. Additionally, they offered an analogy: “If you go to the butcher’s, you don’t ask for salmon.” The conversation ended abruptly with them saying, “Please call your dentist. Thank you,” before hanging up on me. Years ago, I encountered a similar issue with another receptionist who addressed a problem concerning a halted repeat prescription by stating that “for all she knew, I could be living abroad,” which led her to conclude that my statin prescription was no longer valid. This kind of response should automatically disqualify them from holding an Outstanding rating from CQC. Moreover, when patients approach their staff in good faith seeking assistance regarding concerns they have about their health care services—especially if approached respectfully—it is expected of professionals in this field not only to avoid negative judgments but also actively assist as part of their responsibilities. A constructive attitude is essential in establishing trust and ensuring patients feel supported during challenging times related to their health matters.

Flexible Scheduling for Busy Working Professionals

Excellent service that provides evening and weekend appointments, making it ideal for those with full-time jobs.

Exceptional support that goes above and beyond

The staff were incredibly welcoming and provided exceptional assistance. I absolutely endorse their service and would strongly suggest them to others.

Reliable medical care with exceptional service

I've visited this medical facility three times lately for stitch removal, and each time the service was top-notch. Their consistent quality has always been impressive throughout my past interactions.

Friendly staff make healthcare a pleasant experience

Excellent training sessions and consistently welcoming personnel. Despite being a frequent visitor to Foxheyes, I've encountered nothing but warm, courteous, and supportive interactions. Thank you.