The Foxhayes Practice

Asthma Patient Frustrated by Delayed Healthcare Service

I experienced extremely poor service during my recent visit. I required inhalers and arrived for my appointment ten minutes early. When the asthma nurse finally appeared, I overheard the receptionist mention, "your patient is here, but don’t worry, he’s your 0910; this was 0925.” I was informed that my prescription would be emailed to the pharmacy. When I requested it to be sent to Torquay, they told me that could only happen if I waited a couple of days. Meanwhile, I'm left struggling to breathe as my prescription is being processed and dispatched to a pharmacy located twenty miles away despite having informed them about my move. I'm eager to find a new place for care after this experience.

Foxhayes Practice: Negligence Behind Professional Façade

This evaluation is the result of several years of engagement with the practice. My reflections encompass not only my own experiences but also those of my wife and our friends. The level of indifference at Foxhayes is truly astonishing. I won't bore you with an exhaustive list detailing every instance of rudeness, arrogance, disinterest, or outright dismissal exhibited by the GPs here. Nevertheless, I will share a few examples that reveal the incompetence present. While my wife was inside the facility, in and out of consciousness due to a suspected stroke and unable to articulate her needs, she had to endure hearing the GPs debate who was responsible for her care and who had time available before they finally agreed on calling for an ambulance. Only one nurse showed compassion by apologizing for what transpired. Medical staff at the hospital later indicated that my wife's condition could have escalated into liver failure because she suffered from malnutrition. She had made numerous visits to Foxhayes over six months leading up to this incident to address concerning symptoms. In another case, a patient known for mental health issues was dismissed with comments such as “everyone feels like that sometimes,” followed by advice to “take a leaflet and reach out yourself” if assistance was needed from Exeter's mental health services. This individual is currently undergoing treatment for bipolar disorder along with severe social anxiety. I genuinely believe we would all fare better simply "taking a leaflet" and attempting self-help rather than spending any time in this practice. This raises an important question: Foxhayes—what exactly do you offer? What kind of service can you provide that couldn't be more efficiently handled by anyone simply using a phone? This shabby establishment stands as a blot on what is otherwise an admirable NHS system; it truly deserves closure due to its lackluster performance.

Unprofessional Surgery: Steer Clear of This Practice

Unsatisfactory procedures and a lack of professionalism, along with indifferent attitudes, are prevalent at this clinic. My strongest recommendation is to avoid it altogether.

Neglectful gp practice fails patient completely

Terrible service where patients are never truly heard or taken seriously, just brushed aside. I'm experiencing concerning numbness in my left arm that's increasingly painful and constant, spreading from my wrist to my arm and now shoulder. They're too budget-conscious to authorize necessary tests, despite my family history of motor neurone disease and sudden family deaths. They inconsistently handle prescriptions - a locum once provided an effective cream for my skin condition, but they won't repeat it. My hemorrhoids are unbearable, and I desperately need specialist consultation. Adding to my distress, I've suffered multiple miscarriages, with a third occurring recently. When I initially became pregnant, I requested blood tests and an early scan. Gillian, who manages the practice with Dr. Bracey, was incredibly dismissive and condescending. She criticized my proactive approach to monitoring my pregnancy, especially given my previous near-fatal bleeding experiences. The communication and care have been appalling. They ordered incorrect tests, failed to follow up properly, and displayed a complete lack of empathy. Their attitude suggests they view patients as inconveniences rather than individuals needing compassionate healthcare. The staff's approach seems more about administrative convenience than patient welfare. I would rate them zero stars. My appointments are sporadic and ineffective. I'm left managing numerous unaddressed health concerns - a numb arm, potential bowel issues, and the emotional trauma of repeated miscarriages. They've even hindered my professional life by refusing to provide necessary medical documentation. The situation reminds me tragically of my sister's fatal experience with medical negligence. I've escalated my complaints to NHS England, believing that patient advocacy is crucial for improving healthcare standards. Every interaction feels like a battle, and I simply want competent, compassionate medical care. Why should healthcare be about whether staff like you, rather than providing professional, thorough treatment? If they claim to be a five-star service, they should actually demonstrate those standards.

Terrible customer service and unresolved problems

Quite disappointing. Obtaining assistance or addressing my long-standing problem has proven to be extremely challenging, with no resolution in sight after more than a month of persistent issues.

Friendly Doctors with Understanding Staff

The doctors are genuinely pleasant, and the staff is both friendly and very compassionate.

Compassionate care with top-notch medical support

Delightful medical practice. The welcoming and supportive team consistently goes above and beyond to accommodate scheduling needs, including last-minute appointments. Exceptional general practitioners.