Freuchen Medical Centre

Impossible to book appointments here

It is extremely difficult to obtain an appointment at this practice. Prescriptions are not reliably sent to the pharmacy. Staff members frequently promise to call back but fail to do so. This has been my poorest experience with a medical practice.

Couldn't get help from unqualified staff

I had a disappointing experience at this practice. I felt the staff lacked the necessary expertise to address my concerns effectively. I was relieved to make the decision to switch to a different practice.

Phone appointments only despite requesting face to face

Poor service from this practice. I requested an appointment for my child and was told that a clinician would contact us by phone. When I asked whether an in-person visit was possible, I was informed that no face-to-face slots were available. It felt as though the practice was unwilling to accommodate patients who preferred to be seen in person. I have decided to return to the previous practice, as they were able to offer both appointment options.

Felt truly listened to about my concerns

The healthcare professional was excellent. They helped me with my discomfort and listened to me thoroughly.

Reception staff could've been more empathetic

Since registering at this medical centre, I have experienced a mix of encounters with clinical staff. Some previous visits left me feeling that the care lacked warmth and professionalism. However, during a recent appointment, I was seen by a clinician whose approach was notably different. I felt genuinely supported by their attentiveness and commitment to my care. This experience has significantly improved my overall impression of the practice. I would like to express my appreciation for the excellent care I received.

Compassionate care that truly made a difference

A clinician at this practice made a significant positive difference to my wife's health. This healthcare professional demonstrated not only medical expertise but also genuine compassion, providing care in a manner that addressed both physical and emotional wellbeing with dedication and sincerity.

Experienced team who really listened to me

The medical staff are knowledgeable, friendly, and genuinely supportive. My visits have consistently been positive experiences. I appreciate the care provided.

Reception staff wouldn't let me finish speaking

I had a very negative experience with a member of the reception team. During our interaction, I felt the staff member was dismissive and unhelpful, and I was unable to finish expressing my concerns. When I requested to speak with a practice manager, this request was declined. As someone who works in a healthcare setting myself, I found the manner of communication to be unprofessional and lacking in basic courtesy. I believe this interaction fell short of the standard of respect and professionalism that should be expected in a medical practice, as these qualities are important for patient confidence and safety. In my view, the reception team would benefit from additional training in professional communication and patient interaction. This experience has been disappointing and has affected my overall impression of the practice.

Reception team made me feel genuinely cared for

Excellent healthcare provider with consistently attentive staff. The availability of multilingual support is particularly valuable and helpful. While not every aspect runs perfectly, there is a clear commitment to delivering quality care that is genuinely impressive. Having previously attended another practice where a different concern was prioritised during a consultation about digestive issues, I found the approach here to be notably different and ultimately beneficial. I am grateful for the thorough attention received from all team members and especially appreciate the dedicated support from the multilingual staff member. Thank you.

Reception staff were dismissive and unhelpful

The staff at this practice, particularly those working on reception, came across as unprofessional and left me feeling disappointed with my experience.

Friendly reception and quick appointment booking

Satisfactory experience

Supportive team who listens and responds well

I am registered at this medical centre and have found the team to be very supportive, helpful, and professional. Since joining the practice several years ago, I have not experienced any issues and have appreciated their efficient approach to their work.

Management turned things around for me

The leadership at our GP practice has made a genuine positive impact, with staff who are consistently helpful and supportive. Although I had previously lost confidence in both the NHS and this practice, the management and their dedicated team turned things around for me. I was particularly grateful for the care I received during a difficult time when I was unwell, and I'm thankful for the compassion shown by the clinical team and management. The entire staff deserve recognition for their commitment.❤️🫂

Friendly staff who genuinely seem to care

I'm thoroughly enjoying my experience at this practice, with courteous team members whose friendly and welcoming manner comes through clearly in their interactions with patients. Excellent work, and thank you.

Reception staff were dismissive and unhelpful

The customer service experience at this practice was disappointing, and I found the interaction to be quite unfriendly.

Efficient service with attentive patient care

Remarkably swift and outstanding care, particularly in how patients are managed.

Efficient service with interpreter support provided

Excellent experience with language support services provided, demonstrating efficiency and courtesy throughout.

Helpful staff sorted appointment mix-up quickly

The receptionist was very helpful when there was a scheduling mix-up and promptly assisted me in resolving the issue.

Friendly reception staff made me feel welcome

The staff member was very pleasant and provided helpful assistance.

Friendly staff made the appointment smooth

The team here demonstrated warmth and professionalism, with clear competence and smooth operations throughout my visit.