Friary House Surgery

Endless wait destroys customer patience and productivity

Stuck waiting for an interminable stretch, despite supposedly being first in line for what feels like ages. It's completely unacceptable that customers are expected to waste precious work hours trapped in a seemingly endless hold. The entire process is utterly disorganized and inefficient.

Terrible healthcare service that leaves patients frustrated

Truly terrible experience. The phone lines are perpetually jammed, with constant "user busy" messages blocking any communication. Scheduling an appointment is a nightmare, and when you finally manage to secure one, the consultation is reduced to a bare-bones text response. The level of customer service is absolutely abysmal.

Frustrating customer service ruins booking experience

Unable to make a phone call due to a "call in use" message, and prevented from booking online because the website claims it's not accepting reservations. This behavior is highly unethical and demonstrates a complete lack of responsibility.

Clinic Chaos: Online Form Frustration Strikes Again

Completely pointless experience... Spent time completing an online medical questionnaire, only to be informed after six hours that I had incorrectly filled out the wrong portion. Advised to attempt submission again the next day. Total garbage.

Declining care and frustration at local medical practice

I've been a patient at this medical practice for almost four decades, and I've witnessed a significant decline in their quality of care over the past six years. Twice now, I've called and been told they're at full capacity—I'm utterly frustrated by this situation. The nursing staff is far more competent and attentive compared to the doctors, and they actually take the time to listen when patients have concerns...

Exceptional healthcare with genuine compassion and care

At present, I have absolutely no complaints about Friary House Surgery - they've been incredibly supportive throughout the past four months. I've been pleasantly surprised by unexpected follow-up calls regarding my well-being. Both the doctors and nurses have consistently demonstrated exceptional care and genuine compassion. I truly believe they are outstanding healthcare professionals 🥰

Dangerous surgery with terrible customer service nightmare

Switched to a different surgical procedure. I've encountered nothing comparable to this experience. The front desk staff display an appalling attitude and consistently fail to follow through on anything. This facility should be shut down due to its hazardous practices.

Affordable healthcare that actually cares about patients

Significantly superior to the U.S. healthcare system, despite being stretched thin, the service ensures equitable treatment for patients.

Absolute horror unleashed in this terrifying experience

ABSOLUTE HORROR!!!!!

Compassionate care meets frustrating front desk service

The medical professionals provide attentive care and are great listeners, but the front desk personnel desperately need training in basic interpersonal communication. Their attitude is dismissive, unhelpful, and demonstrably ineffective.

Prescription Delays Make Customer Service a Frustrating Ordeal

Attempting to contact their customer service is an absolute horror show that I'd never recommend to anyone. Experiencing prolonged wait times for prescription processing has become their standard operating procedure.

Frustrating wait for a great doctor's appointment

Spent half an hour waiting on hold, finally reached the front of the line only to have the call ring endlessly for 5 minutes, then inexplicably drop back to second in the queue. Dr. Chanduka is exceptional, but is severely let down by a reception staff that appears completely unresponsive, with three employees sitting in the office yet only one actually engaging with patients.

Reliable healthcare with friendly friary medical staff

Throughout my decade-long experience with Friary, I've consistently been impressed by the medical team's professionalism and timeliness. The staff has always been reliable, and I've encountered zero issues during my numerous visits.

Klinic system fails patients with poor healthcare access

Accessing the medical personnel has been an ongoing challenge for me, leaving me unable to assess their competence. The Healthcare Co-ordinators appear deliberately elusive, seemingly taking refuge behind the dysfunctional Klinic platform. The only apparent communication route involves physically visiting the surgery, where you're immediately redirected to use Klinic. When submitting an inquiry through this maddening system, the typical outcome is a standardized, impersonal response that never involves direct interaction with a medical professional, after which they summarily dismiss your concern as resolved. Managing my chronic condition and ensuring timely prescription refills has become increasingly difficult due to persistent and frustrating delays. If the rating system permitted it, I would absolutely assign zero stars to this experience.

Unfriendly reception leaves patient feeling frustrated and ignored

Don't get your hopes up when you're first in line. Being caller number one means nothing, as no one seems interested in responding. The medical office's reception area is plastered with massive white paper notices that appear intentionally positioned to block any interaction between patients and staff. I stood waiting while two employees behind the closed window continued their conversation, completely ignoring my presence. Even when they finally do acknowledge you, the experience isn't much better. I attempted to engage with a friendly greeting, only to be met with a grimace so cold you'd think I'd just delivered devastating news.

Nightmare at the medical practice avoid this place

Completely unacceptable. I'm finally done with this medical practice. Steer clear at all costs!

Terrible customer service from unhelpful medical receptionist

After being stuck on hold for an excruciatingly long 80 minutes, I encountered a receptionist with an appalling lack of compassion. Despite my urgent health concerns and a malfunctioning online booking system on my mobile, they coldly insisted I must book online and dismissed my difficulties as "my issue". Their complete absence of empathy and professional courtesy was shocking. This staff member desperately needs training in basic customer service and human understanding. The treatment I received was completely unacceptable and reflects poorly on the entire organization.

Rude receptionists overshadow quality medical care

I have no complaints about the medical professionals at this clinic, but the front desk staff are a different story. They constantly interrupt patients, speak harshly, and display an overall condescending attitude. It's clear they lack proper customer service training and seem to forget they're not medical experts. Despite the well-known challenges facing the NHS, there's no excuse for being discourteous to patients who are simply trying to be polite and cooperative. Get it together, Friary. Your receptionists represent the first point of contact for your practice, and right now, that representation is painfully unwelcoming 💀

Unfair healthcare wait times spark patient frustration

I endured an 8-day wait before a nurse would see me, and while sitting in the waiting area, I witnessed a Black woman enter seeking a blood test. Despite not being registered, the receptionist consulted a nurse who allowed her to have the blood work done and register afterward. This makes me wonder why the same courtesy can't be extended to all patients who simply walk in.

Dangerous medical negligence threatens diabetic patient's life

Awarded the minimum rating since zero stars isn't an option. These so-called medical professionals have repeatedly failed my girlfriend, a type 1 diabetic, by interrupting her insulin prescription - this is now the fifth occurrence. Insulin is absolutely critical for her survival, yet they seem indifferent to the potentially fatal consequences of their negligence. Their reckless behavior is tantamount to a deliberate threat to her life, and they deserve to have their practice shut down immediately!