Friary House Surgery

Terrible service and complete customer neglect

Terrible service. They consistently ignore phone calls and when they do pick up, they merely direct you to an online form without any follow-up communication. I strongly advise seeking alternatives if at all possible. They were problematic before, but now they've become entirely untrustworthy. Save yourself the frustration and steer clear of this company.

Terrible service and impossible healthcare experience

Medical attention seems to be their absolute last priority. Getting in touch with a physician is a futile endeavor, and securing an appointment is completely out of the question!

Frustrating healthcare service with limited access

Absolutely worthless! They discourage phone inquiries and force you to use their online platform. Even worse, the website's accessibility is limited to just 2pm - yes, you heard that right, two in the afternoon. Completely ineffective. This situation stems from the NHS being overburdened. The solution? Halt immigration and increase taxation to properly fund healthcare services.

Exceptional care and swift medical support

I'm genuinely amazed by the exceptional service provided by Friary house. My urgent medical concern was addressed with remarkable speed and efficiency. The general practitioner went above and beyond by personally arranging my hospital appointment, and I was promptly issued a supplementary prescription just an hour after submitting my online request through klinik. My sincere appreciation goes out to their fantastic team!

Terrible healthcare service that fails patients completely

The most ineffective and unprofessional medical practice I've encountered, with problems spanning from front desk staff to physicians. They create an unwelcoming atmosphere for patients seeking medical care, making it incredibly difficult to both schedule and receive treatment. It's clear they have little interest in supporting individuals who are unwell. Their administrative systems are perpetually malfunctioning or undergoing constant, disruptive changes.

Klinik system saves the day with excellent care

Attempting to contact them via telephone was incredibly frustrating. An excessively lengthy automated message drags on for nearly two minutes, followed by an interminable hold time where you're still being billed for the call. Despite that initial hurdle, the Klinik system is absolutely fantastic! I've utilized their service multiple times and find it remarkably streamlined. Today, I submitted a message at noon, received a doctor's call just before 2pm, and was seen in person at 4pm for a necessary physical examination. I have absolutely nothing but praise for the Klinik system. Dr O'Leary is simply outstanding - she demonstrates genuine compassion, truly listens, and provides exceptional care. The nursing staff are equally wonderful and professional. I'm genuinely perplexed by any negative feedback. While the phone system remains my sole complaint, the Klinik system itself is so impressive that I enthusiastically rate it a perfect 10/10!

Dangerous online healthcare fails young patient's needs

The klinik system is completely useless. I booked an appointment for my daughter, and they requested some photos via message. Later, through messaging, they prescribed antibiotics based solely on the photos and symptoms I described, without even calling to discuss her condition. She's only 4 years old. They didn't bother to check her medical history or ask if she had taken antibiotics before. After taking the medication, she felt terrible, and I had to stop giving it to her because the antibiotics were ineffective and actually made her condition worse. I am extremely dissatisfied with this system and how the general practitioner operates.

Compassionate care at its medical finest

Exceptional medical professionals who consistently provide top-notch care without any issues whatsoever.

Compassionate care makes cervical screening less daunting

I received an invitation from the NHS for cervical screening and scheduled my appointment at Friary House Surgery. The reception staff demonstrated excellent courtesy, and the nurse who attended to me was incredibly supportive, compassionate, and thoroughly competent.

Terrible phone service ruins customer experience

Their digital platform is fantastic, but their telephone support falls woefully short! I endured a grueling 30-minute wait in the queue, only to be abruptly disconnected when I finally reached a representative. The customer service team desperately requires comprehensive training in basic call handling and communication skills.

Frustrating healthcare system fails patient repeatedly

After a five-year hiatus from seeking medical help, I thought the Klinik system might simplify things—but I was wrong. I submitted photos of my condition two weeks ago and have heard nothing back. I even took a full day off work in anticipation. Today, I again took half a day off and resubmitted the form early in the morning, once more uploading the same photos. Hours later, while I was working, they called—which I missed. They then sent a message asking me to call and reschedule. During my lunch break, I immediately called, only to be told by the receptionist that my case is now closed and I can't rebook. So now I've gone through the process of completing and submitting the same form three times, with no guarantee of success. What a frustrating experience 🤷‍♂️

Terrible healthcare service that fails patients completely

Terrible overall experience with the medical practice. The reception staff are completely indifferent to patients' needs. Their online booking system for test results is utterly ridiculous. I'm definitely planning to switch healthcare providers as soon as possible.