Front Street Surgery

Difficult to get medication when needed

This practice is accessible in terms of booking appointments, however there appears to be reluctance to prescribe medication even when patients feel they have a genuine need for it.

Staff dismissed mental health concerns without listening

Many of the clinicians at this practice appear to lack understanding regarding mental health matters. They have repeatedly referenced the frequency of my contact requests, despite the fact that I am currently experiencing a crisis and have been seeking support for an extended period. Additionally, there were inaccurate comments made about my scheduled appointments with my mental health team, when in fact those appointments had been cancelled. Mental health concerns deserve the same level of recognition and importance as physical health issues, yet I felt dismissed and made to feel like a burden rather than supported. This kind of treatment contributes to broader concerns about mental health care. I have documentation to support that the characterisation of my contact frequency is inaccurate. In a recent appointment, I felt the clinician showed limited empathy and appeared to rely heavily on information provided by my mental health team regarding risk assessment, rather than forming their own understanding of my situation. I am deeply concerned about how this interaction has been documented in my medical records and the potential implications. This experience has led me to decide to transfer my care to a different practice.

Receptionist dismissive about vaccine appointment letter policy

I have been a patient at Front St GP's for a year. They have consistently been responsive to our family's appointment requests. All of the clinical staff I have encountered have been excellent. However, I do have a concern I would like to raise. The practice does not issue reminder letters for a particular childhood vaccination. I attended an appointment to enquire whether my child, who was approaching an important vaccination milestone, might have been overlooked from their contact system. The receptionist stated firmly that Front St does not send out reminders for this vaccination. When I attempted to provide feedback that this approach differs from standard NHS guidance recommending that practices should issue such reminders, particularly given current public health concerns, the receptionist's response felt dismissive rather than receptive. For context, we had been contacted regarding my child's other vaccinations. Our appointment has now been scheduled for two weeks after the relevant date. Had we not proactively contacted the practice, it appears my child would not have received this vaccination. This is concerning, given that improving vaccination coverage remains an important public health objective.

Quick online response to my query

I was very pleased with the service provided. I submitted an online inquiry regarding a minor issue in the afternoon on a weekday and received a helpful response the following morning.

Caring surgery that saw me same day

A truly excellent and compassionate medical practice. Following some health concerns, I was able to receive an appointment promptly on the same day. I have nothing but positive things to say about this practice and its team.

Helpful and attentive medical care

Excellent healthcare professionals in the locality

Staff took time to explain things clearly

Relocated to this practice following an unsatisfactory experience at another local surgery, and have consistently received positive care during my visits. The clinical team dedicates time to providing thorough explanations, making sure patients comprehend their health concerns completely. The healthcare professional I saw did an excellent job clarifying matters that had not been adequately addressed previously and helped guide me in the right direction. The practice also demonstrates good practice by checking in with patients several weeks after their appointment. This is a valuable resource for the local community.

Unhurried appointments where you're actually listened to

I have been attending this practice since birth. The team here is truly excellent, and they consistently go above and beyond. The reception staff can occasionally seem a bit direct in their manner, though I recognise they have a demanding role and this is entirely understandable. The clinicians dedicate proper time to each appointment. I have never experienced feeling hurried, and I have always felt heard and valued. The service is simply outstanding. I am grateful for all the support provided and the prompt way in which answers have been delivered.

Reception staff made me feel welcome

I'm a new patient at this practice and I've had a very positive initial experience. The reception team made me feel welcome and were genuinely helpful. There are convenient options for booking appointments, both over the phone and through the online system. The healthcare professional I saw was outstanding and has left me feeling this practice is a significant improvement compared to where I was previously registered.

Reception staff were dismissive and unhelpful

I have never encountered someone so discourteous during a medical consultation. I was instructed to call back at a specific afternoon time, and when I did so promptly, the practice was closed. This was a frustrating and unpleasant experience. I would recommend looking elsewhere for your healthcare needs.

Courteous staff across all departments

The assistance provided and politeness demonstrated throughout all areas of the practice are exceptional.

Reception staff were dismissive and unhelpful throughout

The reception team members displayed behaviour that I found quite unpleasant throughout my interactions with them. When I raised concerns about this, it appeared that management did not take these matters seriously, as there seemed to be no meaningful changes in how I was treated. The reception staff also appeared to disconnect calls abruptly, sometimes after I had been waiting in a queue for a considerable time. The clinical staff came across as unengaged, and I found it necessary to make repeated attempts to secure appointments before receiving any meaningful assistance. It felt as though various reasons were offered to conclude consultations quickly rather than address my concerns thoroughly. Having registered with several different practices in different locations, I found this particular experience to be significantly less satisfactory than others I have encountered. Based on my experience, I would suggest that those seeking attentive care and respectful treatment may wish to consider alternative options.

Reception staff were dismissive and patronising

The receptionist this morning was dismissive and condescending when speaking with my mum and another patient. Their manner was unhelpful and disrespectful, which left my mum feeling belittled. It appeared as though they were unwilling to provide assistance. This kind of attitude seems unsuitable for someone working in a healthcare setting where compassion and support should be prioritised.

Efficient appointment with prompt blood test results

I needed to see a healthcare professional today, and while my previous visits haven't always gone smoothly, this appointment was different. I was treated with professionalism and efficiency, and the clinical tests were carried out promptly without any unnecessary waiting. The results came back as expected, which has put my mind at ease. I'm very grateful for the care I received and the straightforward approach taken during my visit.

Reception staff were considerate and caring

The reception team demonstrated thoughtfulness and compassion throughout my visits. When I raised a concern, I received a timely response from a clinician. The nursing staff were pleasant and supportive, providing excellent care.

Reception staff gave helpful advance notice about appointment slots

The receptionist I spoke with was attentive and provided excellent assistance. I requested a telephone appointment with a particular clinician, and while none were immediately available, I was informed that a limited number of slots would be released the following day for booking approximately two weeks ahead. I was advised these would likely fill rapidly, so I should call early in the morning. I did so and successfully secured an appointment. Without this helpful guidance, I may not have been aware of the available slots and could have experienced a longer delay in accessing the care I needed.

Online booking removed for GP appointments only

Booking an appointment I have noticed that it is no longer possible to book a general practitioner appointment through the online system, although nurse appointments remain available for online booking. As someone with hearing difficulties who finds telephone conversations challenging, I am uncertain about how to proceed with scheduling an appointment. The option to visit the surgery in person is no longer available following recent changes, which means telephone contact seems to be the only alternative available to me. I believe this approach creates a barrier for patients with hearing impairments and am puzzled by the removal of an online booking option that was previously accessible and which I have regularly relied upon.

Helpful staff and a clean, accessible surgery

The entire team demonstrated helpfulness throughout my visit, and I found the facility to be well-maintained and easy to access.

Felt listened to and never rushed

I have been a patient at this practice for many years and have found the clinical team to be excellent. They demonstrate genuine care and take the time to ensure you are comfortable and have covered all your concerns before concluding your appointment. You never feel hurried during your visits. I will miss the practice as I am relocating and will need to register with a new surgery in my new area.

Helpful staff who always listen to concerns

The healthcare team at this practice demonstrates exceptional care and attentiveness. All staff members are genuinely compassionate and responsive, consistently showing willingness to help with any concerns that arise.