Fusehill Medical Practice

Friendly reception made the visit pleasant

Excellent experience.

Friendly nurse made me feel welcome

The nursing staff member was very pleasant.

Appointment ran on time with clear communication

The appointment ran on schedule, and the communication beforehand was excellent. The healthcare professional who saw me provided first-class care during the visit.

Efficient booking system and helpful reminders

Outstanding booking process and notification system; prompt and professional healthcare team.

Receptionist dismissive until pushing for face-to-face appointment

My young child was unwell and sent home from school, with a request for a medical assessment. I called at midday and was offered a telephone callback appointment. When the clinician rang back, they indicated there were no in-person slots available that day and suggested over the phone that the illness appeared to be viral. I felt dismissed by this response and pushed for a face-to-face visit, which was arranged for the following morning. At that appointment, my child was examined and prescribed a course of antibiotics lasting ten days. In my view, the appointment system could be improved.

Sick note wasn't ready when promised

I am providing feedback on behalf of my husband regarding his recent visit to collect a document he had requested earlier in the week. Unfortunately, the item was not available for collection when he arrived, and he was advised to consider seeking care elsewhere if he felt unsatisfied with the service. Some members of the reception team could benefit from additional training in customer service skills, as the interaction was not as helpful as it could have been.

Reception staff struggled with basic patient details

The clinical staff member was pleasant, though the practice appeared to be under strain. One member of the reception team seemed unfamiliar with their role. I was asked to provide my identification details repeatedly throughout my visit. Despite confirming these details, they appeared to be recorded inaccurately in the system. There were difficulties observed with the use of the computer system by staff. I was also addressed by an incorrect name on more than one occasion, despite having stated my name several times.

Difficult to book appointments by phone

I have found this practice to be unhelpful over an extended period, and I struggle to engage with them effectively. When I recently attempted to arrange an appointment that had been suggested to me, my request was declined immediately. This occurred on the same day I had received an important letter regarding my health. I am unable to secure an appointment. There appears to be no alternative booking method available aside from telephone contact if that option is not suitable for you.

Long-term patient disappointed by declining care standards

I have been a patient at this practice for over fifty years. The standard of care was previously good, however I feel that the duty of care towards patients has declined significantly in recent times.

Quick service and all questions answered

I'm new to the area and to this medical practice and it was a wonderful experience! The service was prompt, the team was courteous, and my questions were thoroughly addressed. I felt heard regarding my concerns, and everything I needed was taken care of.

Phone lines answered without endless waiting

I was able to reach the practice by phone without much difficulty and secure an appointment, which felt refreshing. The reception team demonstrated politeness and provided helpful assistance. The clinician who carried out my examination was friendly, conducted a comprehensive assessment, and offered valuable guidance.

Seen on time and put at ease

My first time visiting Fusehill. I was seen at the scheduled time by a lovely healthcare professional. Made to feel very comfortable and at ease. Hope all my visits are as easy.

Practice has got back on track

Had an appointment recently. Very happy to say that the practice has got back on track. Thanks to all the staff for working so hard to get back on top and no doubt putting up with some challenging times during the period in question. Well done to everyone at the practice!

Appointment lottery system needs rethinking

I appreciate that the practice is busy, but the current appointment booking method feels frustrating. Calling at opening time to try to secure a slot feels like a lottery system. I spent an hour on the phone from 8am without managing to get through. I've attempted using the online consultation option as well, though that involves a two working day wait.

Receptionist made booking quick and easy

I recently scheduled an appointment and found the reception staff to be exceptionally helpful and welcoming. I really appreciated their assistance.

Reception staff didn't recognise patient's correct name

I contacted the practice to ask a straightforward question on behalf of my mother, but when I provided her name to the receptionist, I was told that wasn't her name on their system.

Friendly reception made the visit pleasant

Outstanding experience

Team worked together to help me improve

The entire staff, including reception, clinical nurses, and medical professionals, are excellent. As someone over 70 with various ongoing health matters, I have found them particularly supportive this year. They have anticipated my health worries, arranged necessary hospital appointments, and helped me regain my wellbeing. Both as a unified team and as individuals, they have collaborated effectively to support my health journey and remain committed to doing so.

Nurse was pleasant and really helpful

The nursing staff member I see is really good and always pleasant!!

Straightforward appointment booking and friendly reception

I have no issues to raise.