Fusehill Medical Practice
Average! (68 reviews)
Average! (68 reviews)
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Many patients report positive interactions with clinical and nursing staff, describing them as supportive, professional, and approachable. Reception experiences are similarly inconsistent, with some patients praising courtesy and helpfulness while others describe dismissive or curt interactions.
Administrative issues emerge as a recurring concern, including patient record errors, delayed prescription processing, and difficulties with appointment booking systems. Telephone access remains a significant challenge, with patients reporting extended waiting times and difficulty reaching the practice, particularly during peak hours. Several patients note that appointment availability is limited, with some describing the booking process as frustrating or lottery-like.
While clinical consultations are frequently praised for their quality and thoroughness, some patients report feeling rushed or dismissed during appointments. The practice environment and cleanliness receive positive feedback, and communication during appointments is generally described as clear when time is allocated. However, concerns about responsiveness to follow-up requests and inconsistency in care quality persist across the feedback period.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Many patients report positive interactions with clinical and nursing staff, describing them as supportive, professional, and approachable. Reception experiences are similarly inconsistent, with some patients praising courtesy and helpfulness while others describe dismissive or curt interactions.
Administrative issues emerge as a recurring concern, including patient record errors, delayed prescription processing, and difficulties with appointment booking systems. Telephone access remains a significant challenge, with patients reporting extended waiting times and difficulty reaching the practice, particularly during peak hours. Several patients note that appointment availability is limited, with some describing the booking process as frustrating or lottery-like.
While clinical consultations are frequently praised for their quality and thoroughness, some patients report feeling rushed or dismissed during appointments. The practice environment and cleanliness receive positive feedback, and communication during appointments is generally described as clear when time is allocated. However, concerns about responsiveness to follow-up requests and inconsistency in care quality persist across the feedback period.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Brian M.
3 years ago
Excellent!
Smooth process from start to finish
Excellent experience throughout the entire visit with no issues whatsoever.
Libby 6.
3 years ago
Excellent!
Practice sorted out my phone confusion
After experiencing difficulties when contacting the out-of-hours service regarding a health matter, the practice was able to resolve the issue for me. I appreciate their assistance.
Sophie H.
3 years ago
Excellent!
Reception staff made me feel welcome
The healthcare professional I saw was absolutely lovely! Kind and caring!
Cheryl J.
3 years ago
Excellent!
Friendly staff made me feel welcome
The nursing staff member was lovely. Very friendly and very helpful and didn't make me feel as though I shouldn't be there. Very happy.
Justyna B.
3 years ago
Excellent!
Professional team who listened carefully
Extremely competent and supportive throughout the appointment.
Linda B.
3 years ago
Excellent!
Staff were polite and genuinely helpful
The team demonstrated courtesy and provided useful assistance.
Carolann C.
3 years ago
Poor!
Reception mix-up caused unnecessary stress and frustration
When I arrived for my appointment, I discovered it had been registered under a different family member's name rather than my own. The receptionist's manner was quite curt and dismissive, and it was only when another staff member intervened and suggested amending the booking quickly that the situation was resolved—otherwise I would have needed to reschedule entirely. I was also uncomfortable when another member of staff entered the waiting area in a manner I found rather impolite. However, one staff member was exceptionally kind and reassuring, offering me considerable support during a difficult moment, particularly given my frustration over the administrative errors that had occurred at the practice.
Piers G.
3 years ago
Excellent!
Staff were friendly and helpful
Excellent team members.