Gables Surgery

A good practice

We have been patients here for about 10 years now and i am appalled at the negative comments. We have always been treated with consideration and care by ALL the professionals and that includes the receptionists. All do a really difficult job ( i know, ive done it) under what can be trying circumstances. Yes sometimes its hard to get exactly the appointment you want but we have always been offered an alternative. When its been more urgent we have been given same day appointments and once a paramedic was sent to my husband at home. Explain your problem in a professional manner and you will be given help. I find you get back what you give out. Believe me there are far worse practices out there.

Compassionate care and healing at its finest

Dr. D. Singh is truly a guardian angel, consistently providing exceptional care that makes me feel completely secure. Dr. Roache is equally remarkable, demonstrating incredible dedication to patient well-being, along with several other healthcare professionals whose names escape me. Tanya, Ruksana, and Debra are phenomenal team members who enhance the practice. Shruti, the physiotherapist, stands out with her warm approach and crystal-clear explanations about rehabilitation strategies, ensuring a smooth recovery path. These professionals are invaluable to the Gables Surgery, treating my family with the same compassion and attention they would show their own loved ones. My heartfelt gratitude goes out to them, and I wish them divine blessings.

Gable surgery disaster from start to finish

With utmost candor, I harbor profound reservations about the professional caliber, competence, and leadership of this surgical facility. The entire system appears fundamentally flawed — spanning from initial reception to clinical treatment. From my perspective, Gable Surgery is egregiously failing the community it purportedly serves, and I emphatically suggest that oversight authorities conduct a comprehensive investigation into this practice's operations. Currently, it resembles a complete misallocation of resources and public funds. Initially, the administrative team demonstrates remarkable incompetence in managing basic responsibilities. Repeatedly, I've experienced scheduling errors, and today proved no exception. I accompanied my wife to an anticipated appointment after nearly three weeks of waiting, only to be informed it was actually scheduled for the PREVIOUS DAY. No reminder or notification was provided — utterly unacceptable in our contemporary technological landscape. Their response? A perfunctory apology. Such dismissiveness is inadequate when patients' well-being is at risk. Numerous staff members appear inadequately trained, unprofessional, and devoid of the hospitality fundamental to healthcare environments. Some seemingly struggle with professional demands, appearing beyond optimal working age. This represents a disservice not just to patients, but potentially to the employees themselves. My concerns transcend administrative shortcomings. A particularly alarming incident involved a physician attempting to administer an injection to my young daughter. The needle bent during the procedure, causing her significant distress. The doctor — an older woman, seemingly non-native English speaker, likely from Africa — managed the situation without requisite medical professionalism or compassion. The experience was traumatizing for both my daughter and our family. Securing an appointment remains an insurmountable challenge. We're consistently advised to wait 2–3 weeks, even for urgent medical needs. The notion of 'emergency care' appears entirely absent.

Amazing healthcare service with friendly staff

I've been a patient at this medical practice for more than a decade. Throughout my time here, I've experienced consistently smooth interactions, and the recent introduction of their online E consult system has made communicating with a doctor even more convenient. Dr Haque demonstrates genuine compassion and empathy, and this caring approach is shared by most of the practice's staff members.

Terrible medical experience with incompetent staff

Terrible surgical experience. The medical staff, particularly Uzma Haque, displayed an extremely unprofessional and condescending attitude. I strongly recommend steering clear of this practice.

Compassionate care from an exceptional medical team

I stopped by today and want to express my sincere gratitude to Dr. David Singh. His professionalism was evident, and he genuinely seemed invested in addressing my concerns. Roxana, the receptionist, deserves special recognition for her exceptional service and constant willingness to help. Whenever I required assistance, she was always there. I couldn't be more satisfied with my experience. Thank you to the entire team.

Worst medical experience ever painful and unprofessional

Completely useless service. I visited to receive an immunization, and the physician failed to locate the correct vein on my left arm, making two unsuccessful attempts before switching to my right arm. The level of professionalism was shockingly low. To make matters worse, the front desk staff was discourteous and painfully inefficient. It's no surprise that patients experience such extended wait times - the receptionist seems more interested in watching the minutes pass than providing any meaningful assistance.

Terrible service and broken promises

Two years back, their service was commendable. Now, things have drastically changed. They informed me that advance booking isn't possible, and the only way to be seen is to arrive early when they open and check in at reception for same-day treatment. Following their instructions, I sacrificed an entire day's earnings, arriving thirty minutes before opening and waiting in the chilly weather. Despite being the first and only person there when doors opened, I approached the reception to check in, only to be told all appointment slots were already filled. It's been a quarter of a year, and I'm still unable to secure an appointment.

Gable's coaching transformed my fitness journey forever

Dr. Chad Gable delivered an exceptional Alpha performance! As for Mr. Jason Jordan, the less commentary, the better.

Stacey saves the day with exceptional service

I'd like to express my sincere appreciation for Stacey, the receptionist. She returned my call and was incredibly thorough, asking comprehensive questions while maintaining a genuinely pleasant demeanor. Unlike many medical receptionists who can sometimes seem impatient or dismissive, Stacey was the complete opposite. Her professionalism and kindness were remarkable - she listened attentively and ensured all my concerns were fully addressed. Her approach was refreshingly helpful and courteous. Healthcare facilities would benefit greatly from having more staff members like her who truly understand customer service. Kudos to Stacey for setting such a high standard of patient care.

Exceptional care and compassion at gable surgery

I am writing to convey my heartfelt appreciation for the outstanding service at this GP practice. Upon entering the surgery, I consistently encounter professionalism and warmth, and I wish to recognize the dedicated efforts of the entire team. I would like to particularly commend the receptionists, miss Tania, miss Roxana, and miss Stacey, who are invariably welcoming, courteous, and supportive. Their remarkable patience and eagerness to help, even during hectic periods, truly enhance the patient experience. However, one receptionist stands out negatively as discourteous and unsuited to this noble profession (whose name escapes me). Dr. Ezenduka Chiamaka deserves special mention for her exceptional care. Her expertise, compassion, and professionalism are truly remarkable. She consistently takes time to listen attentively and explain treatment options with clarity. Her genuine concern for patient wellbeing makes a profound difference, and she is undoubtedly an invaluable asset to Gable surgery. Although I have not personally met Dr. Nadia Rahman, her communication through text messages reflects an impressive level of care and professionalism that is truly commendable. During these challenging times of healthcare strain, it is reassuring to encounter such a dedicated and empathetic team committed to supporting the community. I want to express my sincere gratitude to everyone at the practice. Their hard work is deeply appreciated, and the excellent service and care I have received do not go unnoticed. Lastly, miss Jackie consistently provides prompt email responses. I wholeheartedly recommend joining Gable surgery for superior healthcare. Regards, Dawood Zunnoon.

Terrible service from unhelpful and unprofessional doctor

Absolutely terrible medical practice - managed to secure a consultation with a general practitioner, and it was a complete waste of time. The doctor offered zero assistance, zero guidance, and merely echoed back my own statements without providing any meaningful insight or help.

Compassionate care exceeded my highest expectations

I'm thoroughly pleased with the medical attention I've just experienced. The healthcare professionals have recommended hospital-based treatment for my condition.

Exceptional care from compassionate staff at clinic

I had an excellent experience with their service and staff. I'd like to express my gratitude to Tanya at the reception, who was incredibly kind and attentive, not just to me but also to my child and other children. Valbona was also tremendously helpful, offering wonderful guidance and support. My sincere thanks to both of them, and I wish them continued success. Additionally, the female doctor was fantastic and very pleasant.

Unprofessional medical care put my baby at risk

I visited the medical facility for my infant's immunization. The front desk staff displayed poor customer service, and the nurse administering the vaccine was extremely unprofessional. I made multiple attempts to inquire about potential vaccine side effects, but she completely ignored my questions and failed to provide any information about the specific vaccination being given. The nurse, named Stella, demonstrated a shocking lack of care and competence.

Terrible service and unwelcoming medical staff

Steer clear of this place. The staff, with the exception of Tanya, come across as thoroughly discourteous and lacking in professionalism. You'd be better off seeking services elsewhere. Patients are made to feel unwelcome and like an inconvenience. The reception team's demeanor is uncomfortable, with judgmental glances that make you feel out of place.

Terrible healthcare with unprofessional staff and issues

I'm struggling to determine which is more frustrating: enduring a 20-minute phone queue just to secure an appointment, or sitting with a GP who seems to expect me to diagnose myself. Isn't the whole point of visiting a doctor to receive professional medical guidance? The service, which was once commendable, has significantly deteriorated. There's a specific receptionist whose communication skills are so poor that she desperately requires comprehensive customer service training. I've been privately informed that a certain GP has been inappropriately providing their direct contact number to selected patients, enabling them to bypass standard booking procedures. This practice is unethical and violates professional standards, and it must be immediately addressed. Let's not overlook Tanya, who spoke with my husband, documented something, and then later denied our conversation when confronted. Upon checking the system, she discovered her error but offered no apology - how unprofessional! The new trainee is clearly unsuitable and should immediately seek employment elsewhere. She provided incorrect out-of-hours contact information, which speaks volumes about her inadequate training and competence. Despite these significant issues, I swiftly transferred my medical care elsewhere, but felt compelled to share this detailed account of my experience.

Terrible service for new parents seeking medical care

This medical practice is utterly appalling. When I brought my infant in for initial vaccinations, no staff member informed me about the necessity of liquid paracetamol or that I would need to purchase it out-of-pocket, rather than receiving it via prescription. As a first-time parent, I expected they would provide such crucial information beforehand so I could be financially prepared. I'm definitively switching healthcare providers, and I strongly caution anyone against choosing this clinic due to their complete lack of patient consideration and communication.

Compassionate care restored my hope and confidence

I called earlier today and connected with Tanya, who instantly grasped my mental health challenges and conversed with me compassionately. Her approach made me feel valued and understood. Subsequently, Dr. Hague was similarly empathetic during our interaction. This experience has truly lifted my spirits and given me a sense of personal worth. I'm now motivated to move ahead on my personal healing path with renewed hope!!!

Worst gp service ever with unhelpful receptionists

There's absolutely no use attempting to schedule an appointment. I've been trying to reach someone online since morning, so I ended up going to the walk-in clinic at the hospital. For three consecutive days, I've been unable to secure an appointment. This seems to be their new cost-cutting strategy, but I must say the administration is incredibly poor. Moreover, why are elderly receptionists who struggle to comprehend basic communication still working here? I don't fault the individual worker, but the management that continues to employ her despite her limitations. Why should someone of her age be working in such a role? It's ridiculous to keep her employed. She consistently tells patients to call back or return later, accomplishing nothing. She should be resting at home at her age, not working here! We need them to respect our time and provide a more efficient service at this medical practice.