Gables Surgery

Terrible customer service and communication

Communication is seriously lacking with this company. No response whatsoever, which is incredibly frustrating and unprofessional.

Compassionate doctor who truly cares about patients

Dr. Nadia Rahman stands out as an exceptional physician - highly competent, attentive, and compassionate. She truly goes above and beyond in providing excellent care. My sincere appreciation for her outstanding medical support.

Terrible support made my experience miserable

Terrible support and responsiveness from this company's service team. Completely unsatisfactory interaction and no help provided when I needed assistance.

Terrible medical care avoid this incompetent clinic

These physicians are incompetent; not a single one seems to understand their job. I strongly recommend finding a different medical practice and steering clear of this facility.

Terrible medical care for pregnant patients

This medical practice is terrible due to the staff's complete lack of understanding and empathy. As a pregnant patient, I've been unable to secure an appointment, which is unacceptable. The employees here are unprofessional and unhelpful, making for a truly frustrating experience.

Friendly staff makes medical visit a pleasant experience

The receptionist Stacy provides exceptional service and creates a welcoming atmosphere, and the medical staff are equally impressive.

Terrible experience with unhelpful and unprofessional clinic

Terrible service experience, impossible to schedule, staff members were disrespectful and unhelpful.

Exceptional service from a caring medical professional

Su, the surgery/office manager, is absolutely fantastic. Her responsiveness, empathy, and efficiency are consistently top-notch. She's a true delight to interact with and handles matters swiftly. She has been incredibly supportive of my mum during every interaction. Many thanks to Su for her outstanding service!

Terrible service ruined by one unprofessional receptionist

I called the medical office, and the receptionist named Deborah who picked up was incredibly discourteous and dismissive. She became aggressive, raising her voice and displaying a hostile attitude. Ultimately, she terminated the call abruptly. Thankfully, when I rang back, a very supportive staff member named Tanya answered and efficiently handled my inquiry.

Terrible gp service with rude and unhelpful staff

Utterly ineffective general practice. Since the introduction of their app, securing appointments has become impossible. The app itself is dysfunctional, with telephone consultations being the only available option, and even those require advance booking. When calling at 7:59 am, you're already 19th in the queue, and after 25 minutes of waiting, you're informed that no appointments remain. I'm left with an unfinished treatment, unsure where to seek further assistance or how to communicate the necessity of completing my medical care. Dr. Okobi is hands-down the most discourteous and unprofessional nurse imaginable. She appears disinterested when patients attempt to communicate. During my daughter's immunization, she neglected to wash her hands beforehand and administered the injection extremely painfully. In contrast, my previous GP demonstrated complete professionalism during vaccinations, thoroughly explaining procedures and maintaining proper hygiene. Updated review summer 2023: I've consistently failed to book an appointment for my child. Every call results in being told to try again tomorrow or schedule weeks in advance - which means an appointment in two weeks. I'm astounded they continue operating while providing zero actual assistance, despite citizens paying substantial taxes. Ultimately, I'm forced to go private, spending a minimum of £200 out of pocket. An establishment this fundamentally broken should simply be shut down.

Incompetent and uncaring gp practice putting patients last

The medical care here is completely unacceptable. Our family has experienced critical health emergencies, and each time we've consulted this doctor, we've been systematically disregarded. The entire process is endlessly frustrating, with no meaningful progress ever being made. During my recent appointment, I was forced to wait while the reception staff casually chatted, seemingly oblivious to my presence despite clearly seeing me. The environment felt unwelcoming, and I was made to feel like an inconvenience to their personal interactions.

Frustrating healthcare experience in post-pandemic world

Ever since the pandemic hit, scheduling a doctor's visit or getting face time with a physician has become incredibly challenging, almost like navigating an impossible task.

Tania saves the day at this medical practice

The medical staff at this practice have been satisfactory, but the front desk team is far from impressive. The sole reason my family continues to visit is because of an exceptional receptionist named Tania. She truly stands out as an extraordinary professional, demonstrating remarkable politeness and commitment to her role. Her presence alone makes me confident in recommending this surgery to others. Unlike many receptionists in general practices who can be discourteous, Tania consistently provides outstanding service. She approaches her work with complete dedication and maintains a high standard of honesty and respect. When she cannot assist with a specific request, she communicates this clearly and courteously, which sets her apart from typical front desk staff. Tania's exemplary attitude ensures that patients have positive interactions and feel genuinely valued.

Smooth sailing with reliable healthcare service

Haven't experienced any issues since becoming a member a year back. Scheduling appointments and getting seen is quite straightforward.

Unhelpful nurse dismissed my health concerns

Patients should voice their concerns to NHS England regarding this medical practice. Despite having abnormal cells, I requested a smear test from the nurse, who was incredibly dismissive. She claimed it was a week too early, but I'm aware that screenings can be done up to 3 months in advance. Her response suggests either deliberate misinformation or a significant lack of professional training. Although I've relocated from Dagenham, I continue to hear consistently negative feedback about this surgery's operations.

Frustrating healthcare experience with zero availability

Scheduling a consultation here is an absolute nightmare.

Worst medical practice ever rude staff everywhere

Steer clear of this place. The reception staff display a shocking lack of professionalism and courtesy. You'd be far better off seeking care elsewhere. Patients are made to feel unwelcome and inconvenient. As a healthcare worker, I understand the challenges of a busy environment, but this surgery goes beyond that - it simply doesn't feel safe. The numerous complaints and CQC reports only confirm my concerns.

Terrible service and a horrible first impression

Absolutely steer clear of this establishment! The front desk staff demonstrates an appalling lack of professionalism and basic courtesy.

Worst medical experience ever unprofessional staff

This medical practice is utterly appalling. Dr. Haque is hands down the most disrespectful and offensive physician I've ever encountered. Following my mother's recent passing, her demeanor only inflicted additional emotional pain and distress. Stella is equally terrible - her approach during my toddler's vaccination was shockingly unprofessional. She positioned the needles threateningly close to my child's face right on the table's edge, causing visible terror. As someone who works professionally with children, I find their conduct completely unacceptable. They both deserve immediate termination for such deplorable treatment.

Frustrating healthcare experience with zero accessibility

1. The phone response time is excruciatingly slow 2. Securing an appointment seems completely impossible. I'm baffled by how anyone manages to schedule a consultation. Do they even have any physicians working here?