Gables Surgery
Bad! (84 reviews)
Bad! (84 reviews)
Appointment access remains the most significant challenge reported across feedback, with patients consistently describing difficulties securing consultations through multiple channels including phone, online booking systems, and in-person requests. Long waiting times on phone lines, often exceeding an hour, combined with limited same-day availability and complex advance booking procedures, create substantial barriers to care. Reception experience varies considerably, with some staff members praised for exceptional courtesy and responsiveness, while others are frequently cited as displaying dismissive or unhelpful attitudes. Communication gaps emerge as a recurring concern, including missed callbacks, unclear procedures, and insufficient information about treatments or processes.
Clinical care experiences are mixed, with select doctors and nurses receiving recognition for compassionate and professional service, while others face criticism regarding attentiveness and clinical competence. Positive feedback highlights smooth online booking systems when functional, timely referrals, and supportive reception interactions. However, the overall pattern suggests systemic operational challenges that undermine patient confidence, particularly around appointment availability and the consistency of care experience across different staff members and service touchpoints.
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Appointment access remains the most significant challenge reported across feedback, with patients consistently describing difficulties securing consultations through multiple channels including phone, online booking systems, and in-person requests. Long waiting times on phone lines, often exceeding an hour, combined with limited same-day availability and complex advance booking procedures, create substantial barriers to care. Reception experience varies considerably, with some staff members praised for exceptional courtesy and responsiveness, while others are frequently cited as displaying dismissive or unhelpful attitudes. Communication gaps emerge as a recurring concern, including missed callbacks, unclear procedures, and insufficient information about treatments or processes.
Clinical care experiences are mixed, with select doctors and nurses receiving recognition for compassionate and professional service, while others face criticism regarding attentiveness and clinical competence. Positive feedback highlights smooth online booking systems when functional, timely referrals, and supportive reception interactions. However, the overall pattern suggests systemic operational challenges that undermine patient confidence, particularly around appointment availability and the consistency of care experience across different staff members and service touchpoints.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Georgiana B.
7 years ago
Bad!
Terrible nurse ignored my pregnancy needs completely
Stella Okobi is absolutely the most incompetent nurse I have encountered during my seven years in this country. I've given birth here and interacted with numerous medical professionals, but none compare to how terrible she is. She outright denied me a scan appointment despite me being 16 weeks pregnant. This general practitioner has not provided any blood tests or Down syndrome screenings for my pregnancy. If you care about your children's health, I strongly advise staying far away from this GP!!!!!!
Soul G.
7 years ago
Bad!
Terrible medical practice with impossible appointment system
Complete Disarray. Who could possibly be overseeing this medical practice?? Anticipate waiting over an hour just to have your call answered. Also prepare to be disconnected when you're first in line, forcing you to redial and rejoin the endless queue. This has happened to me three times. Then expect to be curtly told you MUST book online at 8am, despite the recorded message suggesting phone bookings are possible. Miss that narrow window and suddenly no appointments exist, sending you back to square one. AskMyGP has been abandoned, clearly proving it was a terrible system. Now you're restricted to 'on the day' online bookings. However, you cannot book online because no appointments are actually available. Advance booking for routine appointments - such as following up on problematic blood test results - is completely impossible, even when you've been explicitly instructed to do so. I cannot afford to randomly wait in a queue hoping for an 'on the day' appointment. I need to provide my employers with precise appointment times and expected return-to-work schedules. Instead, I'm forced to request an entire day off because I'm completely uncertain whether, and when, I might be seen. The website is unprofessional, utterly unclear about procedures, riddled with typos and grammatical mistakes, and contains contradictory information. Absolutely unacceptable for a healthcare provider. Words cannot adequately capture how truly terrible this service is.
Kieron M.
7 years ago
Bad!
Worst medical practice ever avoid at all costs
Utterly abysmal service, their recently launched app completely fails for booking appointments, and they're unreachable by phone for an entire hour. The entire operation is a complete disaster. Once you finally secure an appointment with these deceitful individuals, they flatly ignore and dismiss your legitimate concerns. I'm convinced that a pair of monkeys would run this practice with more competence and professionalism.
Jannatul F.
7 years ago
Excellent!
Great service with prompt attention
Highly satisfied with the assistance provided. Much appreciation.