Gade and Chorleywood Health Centres

Always issues with repeat prescriptions

For decades I have been on the same medication. No issues with repeat prescriptions. Now, unless I threaten to make a complaint, they don't respond to prescription requests. Service has gone to nothing of late. If you can, get another GP. This surgery seems to be going downhill fast especially seeing as they cant even manage the simplest of issues.

Chorleywood Health Centre is excellent in every wayway

I.visit regularly both for myself and for my partner. This practice is excellent both in getting an appointment, in the way the the doctors take time , and the nurses and staff at the desk are unfailingly patient courteous and helpful. This surgery has gone over and above to save my partner's life on more than one occasion. The staff at the desk are very helpful and always patient, they never rush you and take time to explain whatever problem there may be. I have never been to Gade,this is only applicable to Chorleywood Health Centre

Exceptionally swift response

I used the online triage form and got a call back with discussion , advice and a prescription e-mailed to my local pharmacy within one hour - absolutely superb service! Thank you so much.

Worst medical care after endless waiting months

This medical practice is absolutely appalling and doesn't merit a single rating point. Every single staff member is discourteous and incompetent. It takes an entire month just to obtain a medical document. Securing a doctor's consultation requires waiting 2 or 3 months. The facility is utterly repulsive and completely unacceptable.

Terrible first impression at hotel front desk

The receptionist's attitude was shockingly unprofessional and discourteous during my interaction.

Wasted my entire afternoon waiting

Endured a three-week delay for a standard appointment, only to subsequently cool my heels in their reception area for an hour, ultimately discovering that the physician couldn't be bothered to show up.

Excellent Place

I could tell her anything, she is so amazing. I would defo recommend her to anyone who needs support or just a bit of support

Great practice, with many good Doctors.....

I have been attending The Gade Surgery for just over two years, there are some good Doctors but Doctor Maria Philip Bosco has been so attentive, understanding and is wonderful with my daughter who is Autistic and needs continuity in who she see's and speaks to. I have waited a long time to have a Doctor that really listens and understands my needs and problems thankfully we have her at The Gade Surgery.

Urgent slots saved me today

The personnel are incredibly supportive and compassionate. While scheduling can take several weeks, that's pretty standard everywhere. Whenever I've required immediate medical attention, they've consistently accommodated me with same-day appointments. Their online reservation system is extremely user-friendly, and since they addressed the parking limitations, I've experienced no parking challenges—a significant enhancement.

Wasted time and money on useless tests

I resorted to seeking private medical assessments since the provided tests proved completely unreliable and ineffective. The National Health Service seems functional solely in emergency departments, with all other services rendering my national insurance payments essentially pointless.

Unexpected closure disrupts two local practices

Both Rickmansworth and Chorleywood medical practices were shut down simultaneously for staff training. It might be more convenient to stagger the training, with one location closed one week and the other the following week, to ensure continuous service availability.

Thorough doctor solved my persistent cough

Following prior medical discussions, I recently experienced an exceptionally comprehensive consultation with Dr Thanghrajah, who meticulously reviewed my medical history and conducted a thorough examination. After identifying a chest infection and determining the underlying reason for a persistent cough that had troubled me for more than two months, the prescribed medication has been remarkably effective. I am delighted to report that my cough has virtually disappeared, and the long-standing weakness I had been experiencing has also significantly improved. My sincere gratitude goes to Dr Thanghrajah for his expert care.

Waited 30 minutes for nothing at 8am

My initial attempt to contact this medical practice after being their patient for three years was incredibly frustrating. Following their recommendation to call at 8am, I endured a 30-minute wait only to be told no appointments were available. This process is completely inefficient - if there are no slots open, there must be a more considerate method than making patients wait in a virtual queue for half an hour. It's an unproductive exercise that squanders both the receptionists' time informing a line of people about unavailable appointments and my own valuable time.

Friendly staff made my medical visit great

I'm thoroughly satisfied with the exceptional care at Gade Surgery. The front desk personnel and nursing team are incredibly helpful and warm. The physicians I've consulted have also been impressive - they conduct comprehensive examinations, demonstrate extensive medical expertise, and maintain a welcoming demeanor.

Overcrowded clinic with zero availability

Securing a medical consultation is nearly impossible here - they've got an overwhelming 12,000 patients but woefully inadequate staffing and appointment slots. When you reach out, they'll simply redirect you to call the NHS helpline or head to the emergency department instead of providing proper care.

Longtime patient with marcia's warm smile

I've been a patient at Gade surgery for more than four decades and have witnessed numerous transformations. I find the entire staff extremely competent and always eager to assist me to the best of their abilities. Marcia is particularly delightful, consistently bringing a bright smile to my face regardless of my mood. Her level of professionalism is truly exceptional. That being said, I have concerns about the limited number of doctors available due to 'management days', which seems to be creating strain on the surgery's daily operations. The experience of waiting in phone queues, only to discover there's just a single doctor on duty for the day, is an area that could definitely use improvement. Despite these observations, I remain grateful for the care I receive.

Rude receptionist ruined my health call

Since I rarely visit medical professionals, I found myself in a predicament and decided to contact 111 for guidance. They assured me my doctor would return my call, but I inadvertently missed the incoming contact. When I attempted to reconnect with the practice, I was confronted by an extremely discourteous and hostile receptionist who accused me of attempting to manipulate my way into an expedited appointment. The fact that this medical facility permits their staff to address patients in such a degrading manner is absolutely unacceptable. I strongly advise anyone to steer clear of this establishment.

Quick help for my chest infection

I am deeply appreciative of the outstanding service provided by your receptionist and the exceptional medical care from the physician. My severe respiratory infection has been successfully treated, and I cannot express enough gratitude for the help I received. My sincere thanks to your entire team.

Waiting on hold at 8 am again

Over two decades, I've been a patient at Gade House surgery, witnessing numerous shifts in personnel. The days of consistently seeing the same trusted physician have faded, with at least three doctors previously held in high regard by our family. The patient load has grown so large that securing an appointment feels like a game of chance. Despite the challenges, the reception team performs admirably under what must be incredibly stressful conditions. It's genuinely exasperating to find yourself 19th in line when attempting to book an appointment at precisely 8:00:20 am. I want to extend special recognition to Lisa, Clare, and Marcia, who have consistently gone the extra mile to provide exceptional assistance whenever needed.

Smooth prescription service at new local clinic

Since relocating to this neighborhood, we chose Gade surgery as our medical practice. The quality of service and attention we've received has been truly outstanding. They've managed our ongoing prescription needs with remarkable speed and precision, facilitating a seamless adjustment to our new healthcare arrangement.