Gade and Chorleywood Health Centres

Staff went above and beyond today

Exceptionally supportive and comprehensive personnel across both medical and administrative roles.

Friendly staff made my day better

The front desk staff are incredibly supportive and consistently strive to meet guests' needs with exceptional service.

Lifesaver at gade house surgery this week

I've been a patient at Gade House Surgery for an extended period and have consistently been satisfied with the medical attention provided. Today's experience was truly outstanding, as I had been prescribed antibiotics at a London hospital but encountered difficulties obtaining them. Despite my unsuccessful attempts to transfer the prescription to Gade House, a proactive staff member stepped up, taking initiative by making the required phone calls and ultimately ensuring I would have my medication in time for the weekend.

Helpful diabetic check-up with Miss Manhas

I found the Pharmacist, Miss S Manhas, at Gade Surgery on 19th June to be exceptionally knowledgeable during my comprehensive diabetic assessment. She enlightened me about dietary modifications that I had previously overlooked and emphasized the significant benefits of physical activities like walking. Her guidance has been instrumental in motivating me towards adopting a more health-conscious approach. My sincere appreciation goes to her.

Terrible front desk service at hotel

The front desk staff consistently displays an unpleasant demeanor, fails to communicate effectively, and should be avoided at all costs.

Kind doctors helped my sick kid

Incredibly friendly front desk staff and doctors. The physician promptly attended to my daughter when she was seriously ill and delivered exceptional care. My deepest appreciation for their outstanding service.

Frustrating wait and dismissive doctor visit

After enduring a lengthy wait on hold, my husband managed to connect immediately on another attempt. I missed out on securing an appointment, and the receptionist seemed uncertain about the situation, suggesting I call back later. While the staff were pleasant, Dr. Jennings made me feel as though I was fabricating my medical concern and provided no meaningful solutions. When I requested a referral to ENT, he dismissively claimed they wouldn't expedite my case. I understand his defensive stance, given his previous oversight of a lump I had discovered, which I had already expressed dissatisfaction about. However, a medical professional should still address patient concerns professionally, rather than dismissing them. His approach was incredibly unprofessional, rude, and frankly, immature - behavior unbefitting a general practitioner.

Dangerous counseling that nearly broke me

Underwent conversion therapy in 2016. Transgender individuals should steer clear unless the organization undergoes significant reform and accountability.

Wrong assumptions ruined my medical care

Unsatisfactory experience. The front desk staff lack medical expertise and are not equipped to offer clinical insights or assessments. I've been unfairly judged and mishandled by their incorrect presumptions. As a result, I was compelled to pursue alternative medical care through private channels.

Frustrating wait and ignored at local clinic

I've encountered the most frustrating medical practice experience to date. Their appointment scheduling is completely dysfunctional, with wait times stretching to a month and no effective mechanism for filling cancelled slots. The morning phone lines are theoretically open at 8am, but they exclusively reserve appointments for urgent medical cases. This rigid approach practically forces patients without critical conditions to seek treatment at the emergency department just to receive medical attention. During my initial consultation, the physician was shockingly disengaged, performed some blood tests, and then maintained absolute silence afterward. It's glaringly obvious that this surgery desperately needs a comprehensive overhaul of their operational processes to align with modern professional standards.

Long wait times drive me crazy

Every visit I've experienced feels like a hasty, impersonal encounter. Securing an appointment requires calling exactly at 8AM, or else you're looking at a month-long wait. Even then, you'll spend nearly an hour on hold, only to be informed that no slots are available. I'm forced to endure a four-week delay just to renew a prescription for a cream I've been using consistently. For anyone with a professional schedule, this medical practice is completely unsuitable. I strongly recommend exploring alternative options.

Frustrating wait times and no same-day care

Always impossible to schedule with my primary physician, and same-day appointments are nonexistent. The quality of care has seriously deteriorated since the pandemic hit.

Lifesaver on a busy pharmacy afternoon

Recently underwent surgery. Had to reach out to Gade Rickmansworth twice to arrange repeat prescription refills. Drawback was spending 25 minutes waiting on hold, but the representative who assisted me was incredibly supportive. She accurately identified the necessary medication and ensured the doctor approved it. Given the urgent nature of the prescription, she arranged for it to be sent directly to the pharmacy and proactively offered to notify me via call or text once the prescription was dispatched, especially considering the late hour.

Prescription delay left me without meds

The reception team's customer service has markedly enhanced recently. While the physicians demonstrate compassion, they've been inconsistent with handling prescription requests. I provided generous lead time for a simple prescription renewal, yet after eight days, I was compelled to follow up. I discovered they were internally debating some aspect of the prescription without any substantive explanation or proactive communication about potential delays. This left me completely without necessary medication, which is completely unacceptable. The receptionist was extremely supportive and expedited the request as urgent, but such administrative breakdowns should not occur in the first place.

Friendly staff made my checkup smooth

Friendly front desk staff and compassionate doctors who genuinely care about patient well-being.

Rude receptionist ruined my early morning

The website claims an 8am opening, so I arrived right on time, only to be met by the most discourteous receptionist who immediately challenged me through the communication system with an irritated "who are you" attitude. When I explained my purpose, I was curtly informed that surgical services actually start at 8:30am, and phone lines at 8am. It would have been helpful if this information was clearly posted online, and the staff member I consulted yesterday could have shared these details. Moreover, such an abrasive approach was entirely unnecessary. Accessing medical services is challenging enough without having to deal with unprofessional and hostile staff.

Caring doctors since 1986

I've experienced exceptional care from the reception team and medical professionals. As a long-standing patient since 1986, I hold immense respect for how they handle everything with such skill and compassion.

Quicker appointments and friendlier staff now

The service quality has significantly enhanced, with staff displaying much greater politeness, patience, and empathy. Securing an urgent appointment is now remarkably swift and convenient. Additionally, online booking options have expanded, making scheduling more accessible. The overall environment appears more refined and professional, giving a fresh and inviting impression.

Friendly team saved my morning visit

The medical professionals and front desk team here are exceptionally supportive. It's uncommon to find such a high-quality primary care practice in the current healthcare landscape.

Caring team with genuine commitment

Exceptional team demonstrating genuine enthusiasm and dedication to their craft