Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals are frequently praised for their clinical expertise, thorough examinations, and compassionate approach to care. However, significant challenges emerge around appointment availability and booking processes, with patients reporting lengthy waits and difficulty securing consultations through phone lines.

Reception experience shows considerable inconsistency, with some patients commending staff courtesy and responsiveness while others describe discourteous interactions and communication delays. Prescription handling has presented administrative difficulties, including processing delays and lack of proactive communication about potential hold-ups. The practice environment has been noted as requiring improvement, and concerns about continuity of care persist as patient loads have grown. Recent service enhancements including expanded online booking options and improved urgent appointment access are acknowledged, though appointment availability for routine consultations remains a persistent concern across multiple reviews.

Appointment

48.76 %
Poor

Reception

58.32 %
Average

Cleanliness

55.00 %
Average

Care

72.18 %
Great

Respect

59.88 %
Average

Seen on time

52.14 %
Average

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AR

Aurela R. Google 3 years ago

Rating

Bad!

Frustrated with dismissive medical care

I wanted to share a deeply frustrating experience I had with this medical center. As a care worker temporarily registered with this GP, I underwent kidney tests and was diagnosed with a persistent urinary tract infection that wasn't responding to antibiotics. I had been eagerly awaiting an appointment to understand the underlying cause. However, the center's director abruptly canceled my long-awaited consultation, claiming I was not eligible for medical attention. Her reasons were twofold: first, she labeled me as "problematic" with numerous health issues who had allegedly bothered her excessively, and second, because I wasn't permanently registered—something I cannot do due to the uncertain nature of my work in this area. Now I find myself sick and without medical support, forced to seek care elsewhere and potentially facing further health complications. The most disheartening part is that the staff member who canceled my appointment shows complete indifference to my situation, despite the fact that I work in healthcare dedicated to helping others.

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PG

Philip G. Google 3 years ago

Rating

Excellent!

Saturday clinic with friendly Naomi

Saturday afternoon blood draw service proves incredibly handy. Such a relief to have this clinic option accessible. Naomi was the friendly nurse handling my visit today.

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MW

Martha W. Google 3 years ago

Rating

Excellent!

Caring doctors who truly listen

An excellent general practice for medical training. The team demonstrates warmth, professionalism, and genuine dedication to patient well-being.

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LM

Liam M. Google 3 years ago

Rating

Excellent!

Compassionate doctors made my surgery smooth

The surgical procedure went exceptionally well, and I was thoroughly impressed by the medical team's dedication and genuine compassion towards their patients.

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NC

Nikhil C. Google 3 years ago

Rating

Excellent!

Smooth morning surgery training session

Outstanding surgical training session. Expertly guided and meticulously structured.

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MB

Millie B. Google 3 years ago

Rating

Excellent!

Staff made my day super nice

Fantastic service from start to finish. The entire team was incredibly warm and hospitable.

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SF

Sarah F. Google 3 years ago

Rating

Great!

Caring doctors helped my toddler's health

I'm thoroughly impressed with the medical attention and the doctors have been extremely thorough regarding my healthcare and my toddler's treatment. However, the reception area appears understaffed, and their communication channels are overwhelmed, making it challenging to connect via telephone without experiencing significant waiting times.

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TC

Tom C. Google 3 years ago

Rating

Excellent!

Friendly staff helped me feel better

Fantastic training experience with top-notch patient attention and compassionate service!

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RR

Rishan R. Google 3 years ago

Rating

Excellent!

Learning so much from caring team

Exceptional learning opportunity for aspiring medical professionals, with outstanding instruction from the entire team. Personally witnessed the evident contentment of patients receiving treatment. Eager to come back for additional educational experiences.

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SW

Staci W. Google 4 years ago

Rating

Great!

Long-time patient loves this caring practice

Throughout my three-decade journey with this medical practice, I've consistently found the general practitioners to be compassionate, supportive, and easy to communicate with. They genuinely demonstrate a deep commitment to providing personalized, patient-centered care.

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AC

Anthony C. Google 4 years ago

Rating

Bad!

Worst doctor visit ever at clinic

Dr. Jennings is clearly motivated by financial gain! Attempting to schedule a consultation with this bureaucratic healthcare provider is an exercise in frustration. Seriously, online search engines and official health websites offer more reliable guidance than this practitioner. One can't help but question the competence and trustworthiness of such a medical professional.

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BM

Bike M. Google 4 years ago

Rating

Bad!

Dingy waiting room with unhelpful staff

The facility is utterly rundown, desperately requiring renovation and a thorough scrub-down. Given how lucrative this practice seems to be, would it kill them to invest a bit in sprucing up the environment? As for the blonde receptionist, her demeanor is nothing short of condescending and discourteous.

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OB

Oliver B. Google 4 years ago

Rating

Great!

Long wait but worth it

The medical professionals here are exceptional. My only critique is the considerable wait time for standard consultations, though the front desk team has been helpful in accommodating my scheduling needs where possible.

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NS

Nicolina S. Google 5 years ago

Rating

Excellent!

Surgery day went perfectly smooth

Absolutely the most exceptional surgical experience. I appreciate the continuity of care with my familiar physician. While my primary care doctor specializes in maternity, the other medical professionals were incredibly skilled and competent. The entire staff has been wonderfully supportive and kind. Thank you so much to everyone involved.

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AB

Ashwinder B. Google 5 years ago

Rating

Excellent!

Smooth online signup with kind staff

I recently registered my family at this medical practice and discovered the enrollment procedure to be straightforward, particularly through their online platform. Additionally, I've been impressed by the warmth and professionalism of the general practitioner's administrative team.

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CM

Chris M. Google 6 years ago

Rating

Excellent!

Reliable doctor's office through the years

I've relied on this surgical procedure for an extended period, and it consistently provides excellent care and results.

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WC

Wesley C. Google 6 years ago

Rating

Excellent!

Friendly staff made my day better

Excellent neighborhood clinic with consistently friendly and accommodating staff.

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CM

Collette M. Google 6 years ago

Rating

Excellent!

Caring doctors who've been our family's team forever

The staff here consistently demonstrate top-tier professionalism, with each team member showing genuine care and understanding. Administrative personnel are consistently eager to assist, and the medical professionals are both easily accessible and highly competent. We've been loyal patients of this medical practice for two decades.

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RM

Roland M. Google 8 years ago

Rating

Bad!

Terrible service and wrong prescriptions everywhere

The surgical practice is absolutely dreadful. It's incredibly challenging to secure appointments and obtain accurate prescriptions, with errors being the norm rather than the exception. The personnel demonstrate a complete lack of competence and provide zero meaningful assistance.

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NJ

Nilesh J. Google 8 years ago

Rating

Excellent!

Friendly staff helped me quickly

Highly skilled medical professionals and excellent patient care

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For practice staff

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Monitor satisfaction trends

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01923 775291
  • Gade Surgery 99B Uxbridge Road Rickmansworth Hertfordshire WD3 7DJ

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals are frequently praised for their clinical expertise, thorough examinations, and compassionate approach to care. However, significant challenges emerge around appointment availability and booking processes, with patients reporting lengthy waits and difficulty securing consultations through phone lines.

Reception experience shows considerable inconsistency, with some patients commending staff courtesy and responsiveness while others describe discourteous interactions and communication delays. Prescription handling has presented administrative difficulties, including processing delays and lack of proactive communication about potential hold-ups. The practice environment has been noted as requiring improvement, and concerns about continuity of care persist as patient loads have grown. Recent service enhancements including expanded online booking options and improved urgent appointment access are acknowledged, though appointment availability for routine consultations remains a persistent concern across multiple reviews.

Appointment

48.76 %
Poor

Reception

58.32 %
Average

Cleanliness

55.00 %
Average

Care

72.18 %
Great

Respect

59.88 %
Average

Seen on time

52.14 %
Average
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