Galleries Medical Practice
Poor! (22 reviews)
Poor! (22 reviews)
Feedback reveals a practice with significant inconsistencies in service quality. Clinical staff receive consistent praise for professional expertise and compassionate care, with several patients highlighting responsive appointment availability and attentive medical consultations. However, reception experience emerges as a major concern, with multiple reports of discourteous behaviour, lack of respect, and poor courtesy from front-desk staff affecting patient interactions.
Communication and follow-up procedures present ongoing challenges, including delayed responses to e-consultations, missed appointment confirmations, and inadequate notification of test results. Appointment access difficulties and organisational inefficiency are recurring themes, with patients reporting extended wait times for bookings, confusion over appointment formats, and administrative errors. Medication access issues and gaps in continuity of care also feature prominently. While some patients describe exceptional experiences with prompt service and supportive care, the overall pattern suggests operational and interpersonal inconsistencies that undermine confidence in the service, particularly at the reception interface.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant inconsistencies in service quality. Clinical staff receive consistent praise for professional expertise and compassionate care, with several patients highlighting responsive appointment availability and attentive medical consultations. However, reception experience emerges as a major concern, with multiple reports of discourteous behaviour, lack of respect, and poor courtesy from front-desk staff affecting patient interactions.
Communication and follow-up procedures present ongoing challenges, including delayed responses to e-consultations, missed appointment confirmations, and inadequate notification of test results. Appointment access difficulties and organisational inefficiency are recurring themes, with patients reporting extended wait times for bookings, confusion over appointment formats, and administrative errors. Medication access issues and gaps in continuity of care also feature prominently. While some patients describe exceptional experiences with prompt service and supportive care, the overall pattern suggests operational and interpersonal inconsistencies that undermine confidence in the service, particularly at the reception interface.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Scott S.
4 years ago
Bad!
Repeated failures endanger patient health and trust
Three consecutive occasions this year, I've encountered the identical problem. Attempted an e-consultation expecting a response within two days, yet four days passed with no reply. When I phoned to voice my concerns, I was informed no appointments were available for another week, and even then only via telephone. As a direct consequence, I've been hospitalized twice due to this GP surgery's negligence. I am now in the process of transferring to a different medical practice.
Maureen M.
6 years ago
Excellent!
Exceptional Medical Care with Brilliant Staff
Outstanding physicians and their team.