Gardenia and Marsh Farm Practice

Terrible clinic with zero customer service

This medical facility is absolutely dreadful. If you try calling after 8:45, their phone line is perpetually unresponsive, and on the rare occasion it does connect, you're met with the frustrating news that no appointments are available.

Disappointing store with zero inventory and parking chaos

The store is completely devoid of merchandise, with barren shelves and a parking lot that offers zero available spaces.

Shocking service that defies all logic

I'm astonished these devices are still operational. Isn't there any regulatory body that can address this issue?

Frustrating prescription service fails patients miserably

The repeat prescription service is absolutely terrible. The shift to online-only requests creates significant challenges for elderly patients and those without internet connectivity. Their guidance on how to order prescriptions is consistently vague and confusing. I've experienced numerous instances of missed medication doses, and prescription requests frequently vanish from their system after submission. It's a truly awful service! I cannot comprehend why they altered the previous method, which was far more straightforward and user-friendly.

Frustrating healthcare experience with impossible appointments

Absolutely dreadful customer service. I've been attempting to secure an urgent medical consultation for four consecutive days, and it seems they deliberately keep their phone lines inactive during morning hours to avoid incoming calls. Once they eventually open the lines, they immediately state that all appointment slots are completely filled? It's utterly ridiculous considering we contribute national insurance funds. They persistently redirect me to the 111 service, which is an additional source of frustration. All I want is a straightforward appointment with my general practitioner.

Impossible to get an appointment with this gp

Since the Covid-19 pandemic began, securing an appointment has been impossible! Every call results in the same frustrating response that no slots are available, and I'm consistently told to try again another day. Essentially, our general practitioner exists in name only, having maintained pandemic-era restrictions long after they became unnecessary. They seem to have discovered a convenient method during the peak of Covid and decided to continue it, apparently unaware that the crisis has ended and normal service should resume. Their standard approach is simply to redirect patients to call 111 or visit a walk-in center, but these alternatives just bounce patients back to the original GP, who should be responsible for providing at least a basic consultation. The quality of service is abysmal, and after three years of consistent failure to schedule an appointment, I am preparing to formally lodge a complaint. It is absolutely unacceptable that making a simple medical appointment has become such an insurmountable challenge.

Terrible service and impossible to schedule appointments

They absolutely deserve zero rating whatsoever. I've been completely unable to schedule any appointments for my children over the past several days. If I could relocate, I would in a heartbeat. I genuinely dislike writing negative reviews, but their treatment of people has left me with no alternative.

Worst customer service ever from rude receptionist

The moment I entered, the discourteous receptionist, Luara or whatever her name was, immediately declared, "I can't schedule an appointment" without even a basic greeting. Her demeanor suggested I was some kind of nuisance, as if I were begging for a favor 😤. At that point, my blood pressure had spiked to 163. I desperately wish I knew the proper channels to lodge a complaint about her and her incredibly unprofessional conduct.

Unprofessional staff ruined my entire healthcare experience

I'm convinced the employees are being underpaid. What kind of training is the NHS providing to its staff? Why are they addressing patients as if they're talking to an ex-partner? Their attitude is incredibly disrespectful. These workers are clearly not qualified for their roles.

Caring nurses can't save this frustrating medical practice

The nursing staff at this surgical center are exceptional and handle appointment scheduling effectively. However, attempting to book an appointment by phone is extremely challenging. Their repeat prescription service is abysmal. During my recent travel preparations, I requested my medication slightly ahead of schedule, but my request was completely disregarded, forcing me to persistently follow up just days before my trip. I now have a notation indicating I require a medical review. When I called to schedule, I was assured they would contact me, but no communication occurred. I again submitted a prescription release request, which vanished from their system, resulting in a second consecutive month where I must actively pursue my medication. The entire experience is utterly unacceptable.

Frustrating and unreliable booking system nightmare

Constant difficulties arise when attempting to schedule appointments at this establishment. Every time I try to book a slot, something goes wrong, making the process incredibly frustrating and unreliable.

Impossible to schedule a simple medical appointment

Spent weeks attempting to schedule an appointment, but each time I'm met with the same frustrating response: "Call back tomorrow." Endless runaround and no progress.

Frustrating phone experience with local medical practice

Every time I attempt to contact this medical practice, the phone line is perpetually engaged. I'm completely baffled why the National Health Service seems to be ignoring the issues with this particular surgery. Something doesn't seem right about this situation.

Frustrating doctors office with terrible appointment system

Every time I attempt to schedule a medical consultation, I feel like I'm blacklisted and consistently denied appointments. When calling at 9 am, they frequently hang up immediately, even when I'm first in the system. Sometimes they'll deliberately disable the phone until 9:45 am, offering vague excuses. On multiple occasions, while waiting in the queue, I'm given the option for a callback, but they never actually follow through. Upon questioning the receptionist about these missed callbacks, I was simply told the system is malfunctioning. Given my mental health challenges, seeing my doctor is critically important, yet I'm repeatedly redirected to the 111 service, which ultimately consumes more resources and expenses than a direct doctor's appointment would. This practice desperately requires restructuring to adequately serve all patients. I'm deeply frustrated by being made to feel that my medical needs are somehow less significant, treated like an inconvenience by receptionists who sound like robotic, indifferent recordings.

Frustrating phone experience with unresponsive medical practice

Trying to contact this medical practice is an absolute nightmare. I've attempted to call them 84 times, and each time the phone just rings before disconnecting. Even when attempting to reach them through 111 medical services, somehow my communication gets lost. When questioned, they simply deflect blame onto 111, claiming their appointment system is supposedly always accessible.

Terrible experience with incompetent medical staff

An absolutely terrible surgical experience with the most incompetent and unhelpful front desk staff imaginable.

Terrible service and impossible to book appointments

The reception team is unhelpful and difficult to contact, with a notably poor attitude. For the past couple of years, I've been unable to secure an appointment, forcing me to repeatedly seek out private medical care. When you finally manage to see a doctor here, they provide superficial consultations without thorough examination. They continue to send text reminders about scheduling a medical checkup, which is ironically impossible to book.

Terrible customer service and communication nightmare

Deeply disappointed that no one ever answered the phone in customer service. It seems like there's absolutely no one available to help, which is incredibly frustrating.

Overpriced doctor refuses basic medical support

Dr Sadik is demanding an extortionate fee of 150 pounds simply to complete a single-page form, which would help my relative access private healthcare support - this comes after experiencing immense difficulty obtaining any meaningful assistance from this general practitioner. I'm seeking guidance on how to formally lodge a complaint about this unacceptable situation.

Endless wait for medical care nightmare

Absolutely dreadful customer experience. The clinic's phone lines become accessible at 2pm, yet I was stuck in the queue at the first position for four consecutive hours with zero response from their staff.