Gardenia and Marsh Farm Practice

Terrible service and endless waiting at this surgery

Every single call to this medical practice results in the same frustrating scenario: "Sorry, we're completely booked for the day". It's baffling how a surgery can be fully scheduled even early in the morning, especially after patients have been holding on the phone for nearly an hour, and their call response time is incredibly slow. The whole situation is absolutely absurd. To make matters worse, they're advising patients with urgent medical needs to contact 111 to potentially secure an appointment with the surgery. The entire process is utterly ridiculous and completely unacceptable!

Frustrating wait and zero help from medical practice

My partner has been attempting to secure a medical appointment for three consecutive days, consistently being told to retry the following day. The likelihood of getting an appointment seems as remote as winning the lottery! I'm seriously considering advising my partner to seek alternative healthcare providers. Absolutely abysmal patient care standards

Frustrating healthcare experience with poor communication

I recognize medical facilities are experiencing challenges. However, after my blood test, I was instructed to phone back a week later. Upon doing so, I endured a 45-minute wait in the queue, despite making two callback requests that went unanswered. Eventually, I selected an alternative option that connected me to a receptionist who revealed the automated system had been malfunctioning for days. I requested my test results, but she struggled to comprehend them. With no doctors or nurses available, she advised me to call back in a week, leaving me anxious about potential health implications. The entire experience was utterly frustrating.

Terrible service that fails patients repeatedly

Scheduling an appointment here is practically impossible, and I can't even get seen during urgent situations. They've now failed twice to process a simple prescription transfer to my pharmacy, which is completely unacceptable.

Terrible healthcare with zero accessibility

Terrible general practitioner with zero accessibility. Scheduling an appointment is practically impossible.

Terrible medical care and zero patient support

Absolute nightmare of a surgical experience! Whenever you attempt to contact them, they're perpetually unavailable and utterly unhelpful. Stay far away from these incompetent professionals!!!

Terrible experience with rude and unhelpful staff

Terrible customer treatment, completely disrespectful

Terrible healthcare experience avoid at all costs

Absolute worst medical facility. They're completely useless with scheduling. I've been registered for three years and haven't received a single appointment. The doctor is impossible to see, and the whole operation is nothing short of a complete farce.

Terrible service and zero patient care at this clinic

The reception staff's unprofessional conduct is deeply concerning. I've been struggling for more than seven days to obtain an authorized blood test for my father. They're unable to locate the documentation and are pushing me to contact the physician myself. Their lack of empathy and dedication to patient care is appalling. I strongly advise steering clear of this medical practice if you can.

Nightmare healthcare with zero patient support

This has been the most abysmal healthcare experience of my entire life. I've been with this general practice for three years, and I've never even met my assigned physician. Booking an appointment is practically impossible. Today, I tried scheduling a routine blood test that I haven't had in three years, and the receptionist claimed it needed doctor approval. When I explained I was calling specifically to book an appointment to discuss this with my doctor, she informed me no appointments were available. In three whole years, not a single appointment slot has been open???????!! What on earth is happening here????? This is utterly unacceptable. I strongly advise anyone against registering with this practice - it's been a complete letdown, and I should have switched general practitioners years ago.

Terrible medical practice with horrible patient experience

This medical practice is absolutely dreadful. Despite calling promptly, securing an appointment seems impossible. The front desk personnel are incredibly discourteous. I'm completely baffled why they accept new patients when they clearly can't accommodate them. I've been struggling for 8 months just to get a simple appointment. Dealing with this surgery is an absolute nightmare. I deeply regret not investigating their reputation before registering. The reception staff are consistently unhelpful and display a shocking lack of professionalism.

Frustrating wait for impossible healthcare appointment

Call repeatedly to schedule a consultation, only to endure lengthy wait times, ultimately being informed that all available slots are fully booked.

Terrible customer service that never picks up phone

Absolutely frustrated with their customer service - they've reached a new low by completely ignoring incoming calls. Utterly unacceptable and infuriating! 😡

Terrible gp practice with impossible appointment booking

As a newcomer to the area, I reluctantly chose this general practice and registered myself and my family. To my frustration, booking an appointment has been an impossible task. Each time I'm instructed to call at 8:45 am, the phone line is perpetually engaged, leaving me completely stuck. The level of service is absolutely abysmal, and I'm giving them one final chance before lodging a formal complaint and transferring to another medical practice. Had I taken the time to read previous reviews beforehand, I would have definitely steered clear of this place.

Worst medical experience ever terrible service

What an abysmal surgical experience. Scheduling an appointment with them is nearly impossible, as they consistently dodge calls with flimsy excuses. The personnel are incredibly discourteous and offer zero assistance whatsoever.