Gas House Lane Surgery

Frustrating care and impossible appointments

Terrible medical professionals who prescribe medication and then arbitrarily decide when to reassess it, forcing you to discontinue without proper consultation. Scheduling an appointment is nearly impossible.

Parking nightmare at busy medical center

The parking situation at this medical facility is completely absurd. Patients are instructed in appointment reminders to arrive early, yet there's nowhere to park. We've just managed to find a spot after waiting 25 minutes, with 8 vehicles circling like vultures, hoping someone will leave. Even the drop-off area is congested, eliminating that as a viable alternative.

Going downhill.

I used to recommend this practice to everyone. However, the new appointment booking service is utterly ridiculous, there is only one day per week you are able to book appointments. If you use the econsult service to try to save time or just access a GP 9 times out of 10 the response is ‘contact the surgery to book an appointment’. Which you can’t do until the following Tuesday, so if your problem occurs on a Wednesday it’s either use an emergency appointment for something which could have been sorted over the phone, or wait until the following week. Definitely do not recommend this practice anymore.

Waited hours for a quick checkup

Waiting times are absolutely ridiculous, and you might as well pack a lunch and prepare for an endless wait before any doctor actually sees you.

Endless waiting and zero help

Attempted 5 separate times across a 24-month period to secure a medical appointment, only to encounter complete futility. This has undoubtedly been the most ineffective healthcare practice and physician's office I've ever experienced.

Smooth and caring medical team

The level of expertise and streamlined service at this practice has truly exceeded my expectations. It stands in stark contrast to my prior surgical experience in a different region, offering a significantly superior approach to patient care.

Friendly staff made my checkup smooth

Charming front desk staff and highly skilled medical professionals.

Caring team made my health visit easier

The entire team at Gashouse Lane deserves nothing short of absolute commendation. Their exceptional approach and unwavering commitment to assistance is truly remarkable. As someone managing challenging health circumstances, I've been incredibly impressed by their supportive and compassionate attitude towards both myself and my partner. If a rating beyond 5 stars were possible, they would undoubtedly earn a 6-star recognition.

Doctors who truly listen and care

Truly outstanding healthcare experience. Timely scheduling, extended prescription services, and physicians who demonstrate genuine care and attentiveness during consultations. I wholeheartedly endorse this medical practice to anyone seeking compassionate and efficient healthcare.

Quick blood test and doctor visit today

I was scheduled for a blood test later in the day at 4:30, but I called the medical center this morning hoping to secure a doctor's consultation in the near future. To my pleasant surprise, they offered me a slot at 3:00 p.m. on the same day. Arriving at 2:50, I approached the receptionist and inquired about the possibility of having my blood drawn during this visit to avoid a return trip. In no time, I was called in by the nurse who swiftly and professionally collected my blood sample, followed immediately by a doctor's consultation! Exceptional service! I want to express my sincere appreciation for Gas House Lane surgery. Their staff consistently demonstrates a willingness to assist and an impressive level of efficiency. Kudos to the entire team, and thank you for your outstanding care!

Friendly staff solved my health questions fast

I recently reached out to the medical practice twice with some questions. The administrative staff were incredibly supportive and welcoming, even taking the initiative to call me back quickly with a comprehensive resolution to my concerns. I was truly impressed by their outstanding service and commitment to patient satisfaction. Our family has been patients at this surgery for three decades, and we've consistently received exceptional treatment from the healthcare professionals and support team. We wholeheartedly endorse this medical practice to anyone seeking compassionate and reliable healthcare.

Friendly reception team made my day

I've observed a remarkable improvement in the reception service lately. The reception staff have become notably more welcoming and supportive, possibly due to new team members. This is praiseworthy, especially considering the challenging past year. While I have preferred physicians at this practice, all the doctors are exceptional.

Dr starky's rude reception moment

Utterly disgraceful, I am completely fed up with the unacceptable behavior from Staff at this Surgery, Particularly Dr Graham Starky. Today I politely requested an estimated wait time from a Reception staff member for the Nurse (who was running behind), as I had commitments. The response should have been straightforward - simply providing me with an approximate time. Instead, she repeatedly suggested rescheduling my appointment - an appointment I had been waiting weeks for and specifically arranged time to attend. Dr Graham Starky was present in Reception during this discussion and inappropriately intervened. During our conversation, I used the term 'Sweetheart' - a friendly term I use universally - and he abruptly told me not to patronise him. Upon hearing this, I refused to accept such treatment when I had done nothing wrong. I informed him that if he perceived my words as patronising, he clearly has sensitivity issues he needs to address. He then proceeded to label me as rude and suggested he might withhold treatment. He was visibly taken aback when I confronted him with the truth and was unable to swallow his pride and acknowledge his inappropriate behavior. His reaction appeared to stem from projecting his own personal insecurities onto me, attempting to label me as rude and threatening to deny medical care. Clearly, this was a transparent attempt to reassert his authority after being challenged, knowing deep down that my assessment was accurate. This GP needs to learn to separate his personal issues from his professional responsibilities and stop mistreating patients. The surgery claims they 'will not tolerate Rudeness from patients' - a standard that should equally apply to their own staff's conduct towards patients.

Quick and caring morning visit

Excellent medical practice with top-notch healthcare professionals who provide outstanding service and care.