Gillan House Surgery

Fantastic

Dr TF absolutely amazing. Listerns to what you say before suggesting treatment. Involves you in treatment options. Does not rush you. Gives the time needed Always has a kind, reassuring word. Will always follow up on results

Awful care after surgery with no nurse

This GP practice is absolutely terrible, forcing me to give a rock-bottom 1-star rating just to express my frustration. The front desk staff are completely unhelpful and incompetent. After my surgery, I require daily dressing changes, yet they schedule an appointment two weeks out - how ridiculous! When I became distressed and emotional, seeking additional support, their callous response was simply that "no nurses are available, they're on vacation." What kind of medical practice leaves all their nursing staff on leave simultaneously, abandoning patients without care? Their suggestion to visit A&E to change my dressing is absurd, especially considering I can barely sit and would face a grueling 2-3 hour wait. Anyone wanting to avoid total medical disappointment should steer clear of this GP. I'm definitely switching practices immediately.

Caring doctor helped calm my nerves

Dr. TF, you are truly exceptional. I deeply appreciate your comforting support and compassionate guidance.

My doctor listened and made me calm

Dr. Louise was absolutely wonderful during my visit today. Her compassionate approach and gentle demeanor instantly put me at ease. She was incredibly supportive and made me feel completely comfortable throughout the entire appointment. I'm truly grateful for her exceptional care and kindness 🙏

Worst flight ever at midnight

🤢

Mixed feelings about this service

On the whole, we've found our interactions to be satisfactory.

Tim fenn saved me during tough times

Initially, I hesitated to share this, fearing it might sound overly sentimental, but I feel compelled to express my gratitude. During one of the most challenging periods of my life, marked by permanent medical complications resulting from negligence, Dr. Tim Fenn stood out as the sole NHS physician I genuinely trusted. He is an exceptional healthcare professional — not merely in clinical expertise, but in his profound compassion. His approach is characterized by unhurried, attentive listening, never glancing at the clock, and treating every patient's concerns with utmost seriousness. He meticulously explores all potential treatment avenues and consistently goes to extraordinary lengths to support patients — even during his personal time off. I firmly believe professionals like him deserve widespread recognition and appreciation, as they fundamentally transform healthcare experiences. The more medical practitioners who embody Dr. Tim Fenn's approach, the more positively our healthcare system will function. My deepest thanks, Dr. Timothy — I am truly, immensely grateful for your exceptional care!

Loyal patient of 26 years loves staff

I've been a patient at Gillan Hse for over a quarter-century. Throughout this time, I've consistently experienced top-notch care and service, particularly from Dr Khathi and Dr Fenn, who demonstrate extensive medical knowledge, genuine helpfulness, and utmost professionalism. The practice manager and reception staff, especially Dee and Fazia, are equally commendable in their approach, always providing friendly and efficient support. My heartfelt appreciation to the entire team.

Worst wait times with rude receptionists

I once held this GP, Dr. Karthi, in high regard, but now I cannot find a single positive aspect. Phone calls invariably result in excruciating wait times, and if the notoriously discourteous receptionist answers, you've essentially squandered your efforts. They behave like self-appointed medical gatekeepers, presuming to dictate whether you require a physician's consultation, despite possessing no medical credentials. Their standard response is always a two-week wait to see a doctor. Their communication is abysmal - they neither listen nor comprehend, displaying a shocking lack of basic interpersonal skills. I have accumulated numerous frustrating encounters that would be overwhelming to detail. At this point, I am actively exploring alternative medical practices, as I can no longer tolerate dealing with this surgery. It appears they have deliberately crafted a system designed to systematically dismantle what was previously an exceptional medical practice.

Manisha's loud attitude ruined my visit

I must admit that my interactions with Manisha have consistently been unpleasant. She frequently becomes loud and aggressive, and I distinctly recall an incident two years ago when she yelled at me. From my perspective, she seems more focused on causing difficulties rather than providing assistance. Instead of offering support to patients, she tends to engage in confrontations. Despite this, everyone else is wonderful, particularly doc Katri ❤️

Louise made my dental visit stress-free

Louise was truly exceptional, transforming what is usually an anxiety-inducing process into a completely reassuring and pleasant experience. Heartfelt thanks to Louise! The front desk team was equally delightful, warm, and supportive.

Frustrating wait times and unanswered calls

I'm thoroughly frustrated with my general practitioner. Whenever my children have health issues, there are consistently no available consultation slots, and I feel terrible for those urgently needing immediate medical attention. Their telephone service is completely useless, as they never pick up when you're trying to schedule an appointment. I'm completely baffled by their approach. I've been compelled to resort to hospital visits instead. This situation is absolutely unacceptable.

Nurse helped me through my smear test

Today's cervical screening appointment at 10am was an incredibly positive experience, thanks to the remarkable nurse who attended to me. Her professionalism, empathy, and sensitivity immediately put me at ease from the moment I entered the room. She was acutely aware of my underlying nervousness and went out of her way to provide reassuring support, transforming what could have been a daunting procedure into a manageable and comfortable interaction. What truly distinguished her was her exceptional attention to detail and proactive approach. During the examination, she identified that I had an outdated contraceptive device that needed removal. Rather than suggesting I schedule another appointment, she promptly and efficiently removed it on the spot, demonstrating remarkable consideration that saved me additional time and potential anxiety. Although her name may have slipped my memory, the quality of care she delivered will remain unforgettable. Her compassion, expertise, and commitment to patient well-being are truly exemplary. She represents the very best of her profession, and I am profoundly appreciative of her outstanding service. My heartfelt thanks to her!

Wasted morning for no blood test

I reached out to schedule a blood test and was given an appointment eight days in the future. Upon arriving 10 minutes early, I ended up waiting for a full hour, only to be informed within two minutes that they do not perform blood tests. I'm willing to pay for the test, but what frustrates me is the unnecessary time wasted and work missed when they could have easily communicated their limitations over the phone. This demonstrates a clear lack of proper staff training. To further illustrate their incompetence, during every appointment for a complaint, the staff simply read potential causes directly from their computer screen.

Dangerous doctors with zero accountability

Incompetent medical procedure performed by professionals who will dishonestly alter documentation to escape responsibility. Such practitioners deserve the most severe punishment imaginable.

Worst customer service from Ms Aisha Malik

The employees demonstrate a complete lack of professionalism, with Ms Aisha Malik being particularly problematic.

Worst customer service from rude receptionist

Dr. Aisha Malik displayed an extremely unprofessional demeanor and treated patients with complete disregard. I strongly recommend staying away from this medical facility due to their unacceptable lack of courtesy and compassion.

Long wait while battling cancer treatment

I'm currently undergoing cancer treatment and using crutches, and I had an appointment scheduled a week in advance. I arrived and checked in at 11:10, but by 12:10, I was still waiting despite my original appointment time being 11:20. Numerous patients who came after me and had later scheduled appointments were seen before me. Eventually, I couldn't tolerate the prolonged wait any longer and departed the medical facility by 12:15. The experience was incredibly exasperating and disheartening. This has been a consistent pattern - they are perpetually behind schedule and never manage to see patients at their designated times.

Dangerous care during my thyroid surgery

If I could, I'd give zero stars. The surgical team displayed extreme unprofessionalism, and their staff was incredibly uncooperative. As a pregnant patient who underwent complete thyroid removal, I require daily medication for survival, yet they callously neglected to provide my essential prescriptions and iron supplements. My midwife was forced to intervene and contact them, demanding an explanation for their refusal to prescribe my critical medications. The situation is absolutely mind-boggling!

Infected wound after appendix surgery

This medical practice is an absolute disaster that deserves to be closed down. After undergoing keyhole appendix surgery, I was instructed to follow up with my GP within two weeks. I endured a 90-minute wait just to reach a hostile and unhelpful receptionist. When I expressed concerns about a potentially infected wound, she coldly informed me that only a nurse would be available for the next fortnight. The following day, I saw the nurse and explained my belly button wound was continuously bleeding and discharging pus, but she casually dismissed my worries as "normal". She briefly cleaned the wound and told me no further action was needed. On the 12th, I awoke with unbearable pain and could actually see my exposed stitches. I called the next morning, waited 50 minutes while being the first caller, only to be told to schedule an appointment for two days later. When I asked about seeing a doctor regarding the potential infection, the receptionist curtly stated I'd have to wait two weeks - then abruptly hung up. Ultimately, I went to Barnet Hospital, where doctors confirmed a serious, days-old infection and were shocked I'd been repeatedly turned away. They emphasized I should have been prescribed antibiotics immediately. This GP practice is dangerously negligent. They demonstrate complete indifference to patient welfare and have consistently provided appalling, potentially harmful medical "care". I strongly advise everyone to stay far away from this clinic.