Gillan House Surgery

Dr curtin saved my health journey

Dr Mark Curtin stands out as an exceptional general practitioner, surpassing any medical professional I've encountered before. His genuine commitment to patient well-being is evident, as he consistently goes above and beyond to support and protect his patients' health interests. The high rating of this practice is directly attributable to Dr. Curtin's outstanding care, and any patient would be fortunate to be under his medical supervision. In stark contrast, Dr. Karthi has repeatedly demonstrated unprofessional behavior, making offensive and racially inappropriate comments during my interactions with him, rendering him an unreliable healthcare provider.

Worst customer service at the front desk

The front desk staff displayed an incredibly discourteous attitude, completely disregarding my concerns, creating unnecessary tension, and engaging in confrontational behavior.

Rude and unhelpful front desk staff

The front desk staff are incredibly unprofessional and dismissive, demonstrating a complete absence of empathy that makes them entirely unsuitable for roles in medical practice or healthcare settings. Their performance is remarkably disorganized, consistently delaying tasks until the last possible moment, and they systematically disregard communication unless persistently pursued.

Rosa's kindness saved my morning

While traveling to the medical center today, I experienced an unfortunate incident that resulted in a severely twisted ankle, causing me intense discomfort. Rosa, who was present at the clinic, provided an extraordinary level of care that words can barely describe. She went above and beyond by helping me with my belongings and kindly offering to reschedule my appointment when I was having difficulty navigating the stairs. Rosa demonstrated remarkable compassion and did everything possible to assist me during my challenging moment. After my consultation, she personally accompanied me outside, ensuring my well-being and even instructed the driver to provide additional support upon my arrival home. I am profoundly grateful for her exceptional kindness and empathy. My heartfelt thanks go to Rosa and the entire staff at the medical center. May you be blessed for your incredible service.

Wasted an hour on hold with no help

I spent nearly an hour waiting at the front of the phone line, only to have the call suddenly cut off without receiving any help whatsoever. The experience was incredibly unprofessional and deeply exasperating.

Dirty tables and rude staff everywhere

Absolute rock bottom in terms of quality and experience. Complete disappointment.

Worst customer service ever in 2023

This is utterly unacceptable by modern standards.

Endless wait and dirty nurses room

I'm thoroughly disappointed with this medical practice. I've been stuck as the first caller in their queue for more than 30 minutes, which is unacceptable. The front desk staff demonstrate a complete lack of professionalism, displaying an unhelpful and dismissive attitude. The quality of care from the medical personnel falls far short of what one would expect from a healthcare facility. Additionally, the nurses' treatment room is shockingly unclean, creating an environment that feels unsanitary and makes patients feel uneasy about receiving medical procedures.

Phone wait was ridiculous and frustrating

I spent an exhausting hour and a half attempting to schedule a pediatric consultation by phone, and upon finally arriving at the clinic, I discovered six staff members leisurely socializing at the front desk, entirely disregarding incoming calls. The level of unprofessionalism was shocking and completely unacceptable!

Friendly receptionist saved my appointment day

The receptionist was absolutely fantastic - I'm disappointed I didn't catch her name because she truly deserves recognition for her exceptional service and assistance with scheduling. Her helpfulness was outstanding, and I'm truly grateful 🙏

Terrible pharmacy lost my prescription again

Zero stars would be more appropriate. Steer clear of this place - they're completely unreliable with tracking incoming mail and mismanage prescription handling, which results in patients being left without critical medication for extended periods. Their operation is chaotic and they consistently dodge responsibility for their incompetence. I'm definitely filing a formal complaint about their unprofessional conduct.

Rude doctor and dismissive receptionist

Steer clear!!! If zero stars were an option, I'd choose it. My husband has been on a specific medication for 13 years, trying numerous treatments before finding this one that works. Recently, due to increased fatigue and stress, the medication's effectiveness has diminished. We contacted his GP practice to discuss dosage adjustment, a standard approach for his condition. Since he hadn't recently seen specialists, we went through the referral process. Dr. Karthi communicated with the hospital about interim management. This hospital, which has never treated my husband, suggested a new medicine with triple the original dosage. We expressed concerns about this high-dose medication and requested to continue his previous prescription. Dr. Karthi refused and dramatically presented the hospital's response, demanding I read it immediately - as if I were incapable of understanding. His condescending attitude suggested he assumed we were unintelligent because English isn't our first language. We've lived here seven years, consistently paying taxes and NHS contributions! Frustrated by his unhelpfulness, I scheduled an appointment with another doctor to potentially reinstate the original medication. She promised to email the hospital and follow up. Today, when I called to check progress, the receptionist falsely accused me of repeatedly requesting medicine changes and was entirely unprofessional. I've always been respectful and followed instructions precisely. This experience is unacceptable. We're absolutely leaving this practice! Their incompetence has forced us to waste countless hours navigating their bureaucracy. My advice: save yourself the hassle and find a more competent medical provider!

Waited forever to get help

The phone response time is excruciatingly slow, with extended waiting periods before anyone picks up. In critical situations, such prolonged delays could potentially put lives at risk, especially when someone might urgently need medical assistance before a surgical procedure.

Friendly staff and caring doctor at clinic

Throughout my long-standing relationship with this medical practice, Dr. Karthi has consistently demonstrated exceptional compassion, expertise, and genuine concern for his patients. The nursing staff is outstanding, and the reception team is equally warm and supportive. The entire practice runs smoothly, and I have never encountered any problems. My sincere appreciation goes to Dr. Karthi and the entire medical team for their dedication and commitment.

Worst doctor visit ever in soho

Disrespectful, inept, unqualified, unprofessional, and absolutely the most substandard general practitioner in the entire city of London.

Dangerous meds switch without my consent

If I could rate this lower than the minimum, I absolutely would. They sneakily modify the medication that maintains my mental stability and arrogantly expect me to simply discontinue essential drugs without any concern for my health. Their complete lack of sympathy and respect is alarming - if I end up institutionalized again, this facility will be directly responsible.

Terrible doctor dropped the ball completely

Extremely disappointing healthcare experience. Arbitrarily terminated my medication prescriptions and disregarded my attempts to reinstate them. Completely failed to communicate any information regarding my recent blood test findings, even after several days. Deeply regret not maintaining my prior medical practice relationship.

Awful wait time at eight in morning

This is absolutely unacceptable. This morning I phoned at 8 AM, and I was left hanging on the line for 90 minutes, only to be told, "Sorry, call back tomorrow at 8." I'm desperately trying to schedule an urgent medical consultation for my 3-year-old daughter. This isn't an isolated incident. Whenever I visit the hospital because my general practitioner fails to provide appointments for my young children, they always pass the buck, saying, "They should be the ones giving you an appointment..."

Corrupt doctor manipulated my medical records

Dr. Karthikesalingam, the primary physician at this clinic, deliberately altered my medical documentation following my formal complaint. I am determined to ensure his medical career comes to an end.

Blocked prescription left me without meds

These folks are stuck in prehistoric times when it comes to communication. Absolutely zero interaction. I've been on ongoing medication for ten years. Rather than reaching out via message or phone, they deliberately halt your prescription, forcing you to contact them. I rely on diabetes and cholesterol medications. They could easily have sent a notification or made a courtesy call! Their level of incompetence is astounding. This is the second time they've pulled this stunt. Previously, when I followed up, the pharmacy manager processed my prescription. Right now, I'm without any medication and have no understanding why they're refusing to issue it. And it's the weekend, so the medical office is shut. What an utterly useless group! Hey, ever heard of modern communication methods like calls, texts, or emails? Definitely deserving of zero stars!