Gillan House Surgery

Worst healthcare experience with dismissive doctors

They show complete disregard for patient well-being. Consistently overlooking critical symptoms that could potentially lead to severe medical conditions. Getting a referral is a lengthy, uncertain process with no guarantees.

Surgery staff were shockingly rude

This medical practice is utterly unacceptable. Throughout my 4-year association with them, I've contacted them once, and the reception staff were completely unprofessional. They were yelling at me and seemed irritated that I was seeking assistance. I am extremely dissatisfied and cannot comprehend how such uneducated individuals are permitted to work in such a critical role. They desperately need additional training to be suitable for this job. I am seriously considering reporting them to the NHS, and I would give them zero stars if I could.

Nurse was kind but front desk unhelpful

I am absolutely frustrated!!!! The nurse was kind and compassionate, and one of the doctors has been working there for a long time. However, when I discussed my 11-month-old son's chickenpox situation with the reception staff, they were completely unhelpful. They simply told me to go ask the pharmacy, offering no meaningful assistance or support.

Friendly doctors who truly care

Truly exceptional medical care. This general practice makes me feel incredibly valued and supported, surpassing any healthcare provider I've encountered before.

Lifesaving doctor at gillan house surgery

Dr. Fenn was a true lifesaver for my little one! Initially, at North Middlesex Hospital, they mistakenly diagnosed him with bronchitis, and his condition continued to deteriorate over the next few days. When I reached out to Gillan House Surgery, Dr. Fenn urgently requested we come to the clinic to see my son. He correctly identified the issue as tonsillitis and prescribed the appropriate treatment. Now my baby is recovering and back to his happy self! I'm overwhelmed with gratitude and can't express how thankful I am! What's more, he even took the time to call us that evening to follow up on our well-being. Absolutely incredible care!

Long hold times and dismissive doctors

The front desk staff consistently leave patients waiting endlessly on the phone. The medical professionals seem deliberately uncooperative and make every effort to avoid conducting thorough patient examinations. They prioritize self-referrals to minimize direct patient interactions and consistently fail to follow up on or track medical care details. After being a patient with this practice for over a decade, I am thoroughly dissatisfied with their service.

Impossible to reach by phone

Ever since becoming a patient at this medical practice, I've been utterly unable to connect with staff via telephone. What's the point of having a contact number? I've attempted calling approximately five separate times, and each occasion left me waiting over thirty minutes before ultimately abandoning the call in frustration.

Dr. Musammat made my surgery journey smooth

I absolutely cannot speak highly enough about this surgical practice. The entire staff consistently demonstrates exceptional care, courtesy, and professionalism. Dr. Musammat stands out as particularly compassionate, skilled, and considerate during every medical interaction I've experienced.

Frustrating phone wait with no response

I'm thoroughly frustrated with the communication approach of this medical practice. Today, I wasted 20 minutes waiting on hold, only to reach the front of the queue and have no one pick up - and this wasn't a one-time occurrence, but happened twice! Their digital platforms are significantly inferior to my previous healthcare provider. I'm feeling completely abandoned and disconnected, which means I'll now have to physically go to the surgery to try and resolve my concerns in person.

Caring doctors who've helped my family

Throughout the undoubtedly difficult period for NHS personnel, this medical practice has consistently provided excellent care for my family and me over many years. Dr. Karthi and Dr. Fenn are truly exceptional general practitioners, and the entire medical team has been remarkably supportive whenever we've required their assistance. As is typical with high-quality healthcare facilities, they experience significant patient demand, which can make telephone communication challenging. Nonetheless, I want to express my sincere appreciation for the remarkable work they continue to deliver.

Unhelpful receptionist ruined my day

The front desk staff member was incredibly unhelpful. When I attempted to register with the medical practice and request a prescription renewal, she essentially dismissed me, advising me to remain with my previous healthcare provider and have them forward my medication request. I will absolutely not be becoming a patient at this clinic!

Receptionist overstepped with my baby's care

The medical professionals at this practice have been excellent, but I'm deeply concerned about a recent interaction with the front desk staff. When seeking an appointment for my infant, the receptionist attempted to diagnose my child's condition and suggested giving Calpol, overstepping their professional boundaries. It is inappropriate and potentially dangerous for non-medical personnel to offer medical advice or recommend treatments.

Friendly doctors who truly care

This medical practice is absolutely top-notch! Dr. Fenn and Dr. Karthi have been incredible for my entire family, and we've been loyal patients here for a considerable time. We wouldn't dream of switching to another surgery. These doctors always make us feel heard and genuinely take the time to understand our health concerns. Moreover, the front desk team is exceptionally courteous and supportive. Even the other physicians like Dr. Abbey and Dr. Rachelle have been fantastic. We couldn't be more satisfied with the care we receive.

Friendly support during weird mix-up

Received an erroneous text message that seemed intended for a medical professional. When I contacted them to clarify, the customer service representatives were exceptionally courteous and accommodating.

Caring team made my surgery day easier

A heartfelt appreciation goes out to the incredible surgical team, including Dr. Abi, Dr. Karthi, and Dee at the front desk. Your kindness, professionalism, and support meant the world to me and my loved ones during this challenging time. 😊

Caring doctor who listened to my needs

Dr. Abirame Sambasivan has been absolutely exceptional in managing my health concerns. Her professionalism is matched by her consistently kind and supportive demeanor. I am truly grateful for her outstanding care and would enthusiastically recommend her. She definitely earns a perfect rating in my book.

Helped me through my darkest depression

Dr Abi is an exceptional healthcare provider. Her approach is incredibly compassionate, consistently creating a sense of ease for me. When I was struggling with severe depression three years ago, her support was outstanding, and she proved to be immensely supportive. She truly stands out as the most remarkable general practitioner I have ever encountered.

Hung up twice after long waits

I contacted their phone service on two separate occasions, both experiences equally frustrating. The first call involved a 25-minute wait, only to be told by a representative to hold, and then abruptly disconnected. During the second attempt, after another 20-minute wait, I distinctly heard the sound of someone hanging up the phone. This occurred despite my clear explanation of urgently needing to schedule an appointment. If this is how they handle customer interactions, what exactly are my tax dollars funding? Their receptionist service is not just incompetent, but borders on being unacceptable and potentially unlawful.

Rude staff ruined my long-time loyalty

Longtime customer here. Their service quality has seriously deteriorated over the years. The front desk staff seem completely disengaged, treating calls like an inconvenience and rushing to end interactions. Steer clear of this company.

Missed diagnosis almost cost me everything

If you suspect a significant medical issue and the current healthcare providers aren't identifying it, seek an alternative professional opinion. These doctors seem completely incompetent. My physician's only suggestion was to try yoga as a stress management technique. Fortunately, I consulted another medical team, and it turned out the condition was potentially fatal.