Gladstone House Surgery

Patient Experience Summary

Patient feedback reflects a mixed experience at the practice. Many patients report positive interactions with medical professionals, describing doctors as attentive, supportive, and compassionate, alongside courteous reception staff and a clean facility. The eConsult service receives particular praise for responsiveness and convenience.

However, significant concerns emerge around appointment access and communication, with patients describing lengthy waits to book consultations, difficulty reaching the practice by phone, and slow administrative processes for medication requests and medical records. Reception experience is inconsistent, with some patients noting exceptional courtesy while others report dismissive or unhelpful interactions, particularly regarding mental health support requests. These access and communication challenges appear to be the most pressing issues affecting patient satisfaction, contrasting with the generally positive feedback about clinical care quality once patients are seen.