Glebe House Surgery

Pharmacy staff undermined by one unhelpful interaction

The medical professionals and team members are typically very pleasant and welcoming. Unfortunately, this positive experience was diminished by an interaction with someone at the pharmacy counter. I felt criticised regarding a prescription collection matter, despite this person having no knowledge of my personal situation. Balancing full-time employment with caring responsibilities and managing several prescriptions is demanding, and this encounter left me feeling upset. It was particularly disappointing given that the practice promotes an anti-bullying stance, yet I felt I had to endure this negative interaction.

Couldn't get through on the phone

I had a very poor experience.

Reception team made booking appointments straightforward

I want to leave a very positive review for this surgery because the care and service I receive really mean a lot to me. The practice is modern, clean, and welcoming. There is free onsite car parking, including disabled parking, and I have never had any trouble finding a space. The onsite pharmacy is also very helpful and can make things much easier. The reception team are fantastic. They are always friendly, supportive, and quick to help. Making appointments has never been a problem. I'm sorry I can't name everyone, but they all deserve recognition for the great work they do. I would like to give a public thank you to the clinical and support staff members I have encountered. They are all incredibly supportive, caring, and professional. They listen, they understand, and they make you feel valued as a patient. The service they provide is so important to me and is truly appreciated. I can't do much to show how grateful I am, but the least I can do is leave a glowing and positive review. I highly recommend this surgery and thank the whole team for everything they do.

Easy to book appointments at friendly surgery

Excellent medical practice with a welcoming team, a helpful and caring dispensary service, and convenient appointment availability 😌 I feel fortunate to be registered here. Much appreciated.

Vaccination clinic ran smoothly and efficiently

I attended a vaccination clinic at the practice on a recent Sunday for Covid and flu immunisations. I wanted to commend the team at Glebe House for running an excellent session - the appointment itself was far quicker than the time it took me to find parking and leave the car park. I would also like to extend particular thanks to the healthcare professional who administered my jabs.

Pharmacy team sorted our problem quickly

I am extremely grateful to the pharmacy staff member who assisted us with resolving an issue. The service provided was outstanding and helped us avoid considerable worry. We truly appreciate their help and support.

Felt truly listened to during appointment

I attended an early morning appointment and despite the clinician running behind schedule, they were exceptionally comprehensive and took their time with me. It was a positive experience, and I left feeling confident that I had been heard 🙂

Professional service with quick appointment booking

Extremely competent and well-organised

Easy morning calls for appointments

It is fairly straightforward to secure appointment slots through early morning telephone contact. Routine health assessments are consistently organised. Reminders for immunisations are reliably provided. The team demonstrates a courteous manner.

Friendly staff and appointments mostly on time

Consultations were generally punctual, and the team demonstrated a welcoming and helpful approach throughout my visits.

Friendly reception made me feel welcome

The team members were welcoming and approachable. The clinical professionals provided excellent care.

Felt truly listened to during my appointment

Had an appointment and found the clinician to be very understanding and attentive to my concerns.

Helpful appointment despite the late start

The appointment went very well overall, though there was a delay before it began.

Everyone at reception was so helpful

Excellent service, much appreciated to all the team.

Long wait times despite urgent need

I had a poor experience when I brought my family member to their appointment. The appointment was scheduled for mid-morning, but we were still waiting well past the scheduled time. My relative was quite unwell, which made the delay particularly frustrating.

Pharmacy prescription waiting times were frustratingly long

The speed at which prescriptions are processed at the pharmacy can sometimes be quite frustrating.

Couldn't get through on the phone

Extremely disappointing experience.

Easy to book appointments at this surgery

We relocated to the area approximately nine months ago and joined this local practice. I have consistently found their service to be of a high standard whenever I have required their assistance. Both clinical and administrative team members have demonstrated efficiency, professionalism and a welcoming approach, and the accessibility of appointment availability has been excellent. I would happily recommend this practice to others.

Staff were friendly and helpful throughout

Relocated to the area approximately a year ago and transferred my care to this practice. I had come across some comments suggesting the team might be unwelcoming, but this did not align with what I experienced. Both the reception staff and clinical team were excellent, whether I was visiting in person or calling ahead. While attending medical appointments is rarely enjoyable, I felt the entire team performed their roles very well.

Quick registration and prompt appointment for temporary resident

Excellent service from the practice team once more. The process of registering my child as a temporary patient was handled swiftly and with professionalism. My child was subsequently seen promptly by a clinician. Very satisfied with the care provided.