Glebe Road Surgery
Average! (64 reviews)
Average! (64 reviews)
Feedback reflects a deeply mixed experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including doctors and nursing staff, consistently receive praise for compassionate, skilled care and responsive urgent attention. However, appointment access remains a significant challenge, with patients reporting long waiting times on phone lines, difficulty securing same-day or routine slots, and frustration with booking system functionality. Reception experience is inconsistent, ranging from warm and helpful to dismissive and unprofessional, with some patients noting staff appear rushed or unwilling to listen to full concerns.
The practice's recent shift to digital booking platforms has generated polarised responses. Some patients appreciate the efficiency and ability to schedule appointments online without extended phone waits, while others find the systems dysfunctional, confusing, or unable to display available slots. Communication gaps also emerge as a recurring theme, including delayed test result notifications and unclear information about wait times. Long-standing patients express particular disappointment at perceived service decline, noting the contrast between current accessibility challenges and the practice's former reputation.
While clinical care quality remains high, the combination of difficult appointment access, inconsistent reception courtesy, and booking system issues has prompted some patients to consider alternative providers. Success appears to depend heavily on which staff member patients encounter and whether they can navigate the current administrative processes.
Appointment
Reception
Cleanliness
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Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a deeply mixed experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including doctors and nursing staff, consistently receive praise for compassionate, skilled care and responsive urgent attention. However, appointment access remains a significant challenge, with patients reporting long waiting times on phone lines, difficulty securing same-day or routine slots, and frustration with booking system functionality. Reception experience is inconsistent, ranging from warm and helpful to dismissive and unprofessional, with some patients noting staff appear rushed or unwilling to listen to full concerns.
The practice's recent shift to digital booking platforms has generated polarised responses. Some patients appreciate the efficiency and ability to schedule appointments online without extended phone waits, while others find the systems dysfunctional, confusing, or unable to display available slots. Communication gaps also emerge as a recurring theme, including delayed test result notifications and unclear information about wait times. Long-standing patients express particular disappointment at perceived service decline, noting the contrast between current accessibility challenges and the practice's former reputation.
While clinical care quality remains high, the combination of difficult appointment access, inconsistent reception courtesy, and booking system issues has prompted some patients to consider alternative providers. Success appears to depend heavily on which staff member patients encounter and whether they can navigate the current administrative processes.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chris B.
4 years ago
Bad!
Frustrating phone call with unresponsive doctor
Scheduling a medical consultation for my ailing child has been an absolute nightmare. After considerable difficulty, I finally secured a phone consultation with the doctor. How can a proper medical assessment possibly be conducted remotely? General practitioners are systematically avoiding in-person patient interactions. Their focus appears to be entirely on financial negotiations with governmental authorities, effectively holding public healthcare hostage to achieve their demands. Such tactics are unacceptable, especially when patient welfare should be the paramount concern. As an educator, I'm compelled to continue teaching in environments that are currently breeding grounds for viral transmission. The medical profession's response during the Covid pandemic has been profoundly disappointing, demonstrating a complete disregard for professional ethics and patient care. I strongly recommend reading the illuminating article in the Telegraph from 21 September, which exposes these deeply troubling practices. The situation is absolutely appalling!
Anthony O.
5 years ago
Bad!
Terrible Phone Service at This Practice
Deeply disappointed. My partner has been receiving care at this facility for over four decades. Scheduling an urgent appointment has become an incredibly frustrating experience. Every attempt to book same-day care involves enduring a minimum 20-minute hold time, only to be informed that all slots are filled and advised to retry the following day. In stark contrast, my local surgery in Chiswick provides exceptional and accessible service.
Coffeelass C.
6 years ago
Excellent!
Friendly Staff at Downtown Clinic
Wonderful medical professionals.
Julian B.
6 years ago
Bad!
Frustrating customer service at this clinic
I'm baffled by the overwhelmingly positive feedback this establishment receives. As a former client, I recall a visit where I arrived with three distinct concerns, only to be abruptly informed that I could address just a single issue. When I attempted to explain the potential interconnectedness of my problems and the importance of understanding my complete circumstances, I was summarily dismissed and again told to limit my discussion to one problem.